Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.2
- Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.1.21-v8+ aarch64
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.3.30
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
with introducing AI
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I am using nextcloudpi, NCP v1.57.1 with PHP 8.3 and Nextcloud Hub 26 Winter (33.0.2) on a RaspberryPi 4B with 4GB Memory and Debian 12 (Bookworm) and experiencing strange messages in the syslog file.
There is nearly every 3 seconds a message block like the one under Log Entries below.
On that system there is no AI package/app installed. Because I did not find any config information for the AI, I tried to install the app “Nextcloud Assistant” with the hope to deinstall the app in the next step and get rid of the messages that way. But on the download I got a bad gateway message (503).
That is totally strange for me. How can I get rid of the stupid messages or better how can I get rid of the nextcloud-ai-worker services being permanently restarted?
Steps to replicate it (hint: details matter!):
-
It is permanently, reboot doesn’t help
Log entries
2026-04-26T00:01:57.288305+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@1.service: Deactivated successfully.
2026-04-26T00:01:57.290555+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@1.service: Consumed 1.444s CPU time.
2026-04-26T00:01:57.313322+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@2.service: Deactivated successfully.
2026-04-26T00:01:57.315063+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@2.service: Consumed 1.435s CPU time.
2026-04-26T00:01:57.522051+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@1.service: Scheduled restart job, restart counter is at 3673.
2026-04-26T00:01:57.523684+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@2.service: Scheduled restart job, restart counter is at 3673.
2026-04-26T00:01:57.524581+02:00 nextcloudpi systemd[1]: Stopped nextcloud-ai-worker@1.service - Nextcloud AI worker 1.
2026-04-26T00:01:57.525015+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@1.service: Consumed 1.444s CPU time.
2026-04-26T00:01:57.544432+02:00 nextcloudpi systemd[1]: Started nextcloud-ai-worker@1.service - Nextcloud AI worker 1.
2026-04-26T00:01:57.545851+02:00 nextcloudpi systemd[1]: Stopped nextcloud-ai-worker@2.service - Nextcloud AI worker 2.
2026-04-26T00:01:57.546297+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@2.service: Consumed 1.435s CPU time.
2026-04-26T00:01:57.550453+02:00 nextcloudpi systemd[1]: Started nextcloud-ai-worker@2.service - Nextcloud AI worker 2.
2026-04-26T00:01:57.918076+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@3.service: Deactivated successfully.
2026-04-26T00:01:57.918820+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@3.service: Consumed 1.316s CPU time.
2026-04-26T00:01:58.022239+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@3.service: Scheduled restart job, restart counter is at 3672.
2026-04-26T00:01:58.025458+02:00 nextcloudpi systemd[1]: Stopped nextcloud-ai-worker@3.service - Nextcloud AI worker 3.
2026-04-26T00:01:58.025740+02:00 nextcloudpi systemd[1]: nextcloud-ai-worker@3.service: Consumed 1.316s CPU time.
2026-04-26T00:01:58.062937+02:00 nextcloudpi systemd[1]: Started nextcloud-ai-worker@3.service - Nextcloud AI worker 3.
2026-04-26T00:01:58.873346+02:00 nextcloudpi php[229313]: Background job worker will stop after 60 seconds
2026-04-26T00:01:58.899648+02:00 nextcloudpi php[229314]: Background job worker will stop after 60 seconds
2026-04-26T00:01:59.338738+02:00 nextcloudpi php[229315]: Background job worker will stop after 60 seconds
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No entries found.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
no entries regarding the problem
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"0": "localhost",
"5": "nextcloudpi.lan",
"7": "nextcloudpi",
"8": "***REMOVED SENSITIVE VALUE***",
"1": "***REMOVED SENSITIVE VALUE***",
"2": "***REMOVED SENSITIVE VALUE***",
"9": "nextcloudpi.fritz.box",
"3": "nextcloudpi",
"4": "nextcloudpi",
"6": "127.0.0.1",
"10": "dtnc.my-router.de",
"11": "***REMOVED SENSITIVE VALUE***",
"14": "nextcloudpi"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.2.2",
"overwrite.cli.url": "https:\/\/nextcloudpi\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"tempdirectory": "\/var\/www\/nextcloud\/data\/tmp",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"overwriteprotocol": "https",
"remember_login_cookie_lifetime": 0,
"session_lifetime": 60,
"session_keepalive": true,
"auto_logout": false,
"maintenance": false,
"maintenance_window_start": 1,
"loglevel": 0,
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "DE",
"theme": "",
"log_type": "file",
"log_rotate_size": 10485760,
"app_install_overwrite": [
"nextcloudpi"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"logfile": "\/var\/www\/nextcloud\/data\/nextcloud.log",
"data-fingerprint": "50c201a091a4eaf0a50a84f8d12b9030",
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"serverid": 620
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 6.0.0
- announcementcenter: 7.3.0
- assistant: 3.4.0
- bruteforcesettings: 6.0.0
- calendar: 6.2.2
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.4
- contactsinteraction: 1.14.1
- dashboard: 7.13.0
- dav: 1.36.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- forms: 5.2.7
- groupfolders: 21.0.7
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- nextcloudpi: 0.0.2
- notifications: 6.0.0
- notify_push: 1.3.1
- oauth2: 1.21.0
- password_policy: 5.0.0
- photos: 6.0.0
- previewgenerator: 5.13.0
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- survey_client: 5.0.0
- systemtags: 1.23.0
- tasks: 0.17.1
- text: 7.0.0
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled: - admin_audit: 1.23.0
- app_api: 33.0.0 (installed 32.0.0)
- encryption: 2.21.0
- files_external: 1.25.1
- support: 5.0.0 (installed 1.3.0)
- suspicious_login: 11.0.0
- testing: 1.23.0
- updatenotification: 1.23.0 (installed 1.11.0)
- user_ldap: 1.24.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.