Nextcloud version (eg, 20.0.5): 25.0.4 (I realize I have an update to do)
Operating system and version (eg, Ubuntu 20.04): UNRAID v6.11.5
Apache or nginx version (eg, Apache 2.4.25): nginx/1.22.1
PHP version (eg, 7.4): PHP 8.1.18
The issue you are facing:
Large files synced from a MacOS client appear to have synced successfully, but they’re not actually available on the server. They’ll show up as 0 byte or partial files. I thought it may be due to auto-updates happening during sync, but I’ve turned off auto updates so I can guarantee that isn’t the issue. I’ve verified the files are actually partial or 0 byte with du -sh commands.
I have an open github issue about this since Sept 22
Is this the first time you’ve seen this error? (Y/N):
No
Steps to replicate it:
I’m not sure how to replicate this issue. I don’t see anything glaring in the server logs.
The output of your Nextcloud log in Admin > Logging:
Sensitive info, but will DM to NC if needed.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/data',
'filesystem_check_changes' => 1,
'instanceid' => 'XXXXXXXXXX',
'passwordsalt' => 'XXXXXXXXXXXXXXXXXXXXXXXXXX',
'secret' => 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
'trusted_domains' =>
array (
0 => '192.168.0.75:4433',
1 => 'nextcloud.domain.tld',
),
'default_phone_region' => 'US',
'dbtype' => 'mysql',
'version' => '25.0.4.1',
'dbname' => 'nextcloud',
'dbhost' => '192.168.0.75:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXXXXXXXXXXXX',
'dbpassword' => 'XXXXXXXXXXXXXXXXXXX',
'installed' => true,
'trusted_proxies' =>
array (
0 => 'swag',
1 => '10.42.0.0/16',
2 => '103.21.244.0/22',
3 => '103.22.200.0/22',
4 => '103.31.4.0/22',
5 => '104.16.0.0/12',
6 => '108.162.192.0/18',
7 => '131.0.72.0/22',
8 => '141.101.64.0/18',
9 => '162.158.0.0/15',
10 => '172.64.0.0/13',
11 => '173.245.48.0/20',
12 => '188.114.96.0/20',
13 => '190.93.240.0/20',
14 => '197.234.240.0/22',
15 => '198.41.128.0/17',
16 => '2400:cb00::/32',
17 => '2606:4700::/32',
18 => '2803:f800::/32',
19 => '2405:b500::/32',
20 => '2405:8100::/32',
21 => '2c0f:f248::/32',
),
'forwarded_for_headers' =>
array (
0 => 'HTTP_CF_CONNECTING_IP',
),
'overwrite.cli.url' => 'https://nextcloud.domain.tld/',
'overwritehost' => 'nextcloud.domain.tld',
'overwriteprotocol' => 'https',
'maintenance' => false,
'preview_max_memory' => 1024,
'theme' => '',
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'XXXXXXXXXXX',
'mail_domain' => 'XXXXXXXXXX',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'XXXXXXXXXXXXX',
'mail_smtpport' => '465',
'mail_smtpname' => 'XXXXXXXXXXXXXXXX',
'mail_smtppassword' => 'XXXXXXXXXXXXX',
'app_install_overwrite' =>
array (
0 => 'groupfolders',
1 => 'external',
2 => 'theming_customcss',
3 => 'audioplayer',
),
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'activity_use_cached_mountpoints' => true,
'trashbin_retention_obligation' => '365, auto',
'versions_retention_obligation' => 'auto, 90',
'enforce_theme' => 'breezedark',
);
The output of your Apache/nginx/system log in /var/log/____:
#These are errors from trying to grab the partial or 0 byte files
2023/05/10 12:05:46 [error] 279#279: *166399 upstream prematurely closed FastCGI request while reading response header from upstream, client: 172.17.0.1, server: _, request: "GET /remote.php/dav/files/XXXXXXXXX/XXXXXXXX/XXXXXXX/XXXXXXXXXXXXX/C0003.MP4 HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "nextcloud.domain.tld"
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Sensitive info, but will DM to NC if needed.