Sync status symbols in windows explorer are incorrect

[RCoppens]

The sync status of some folders appears as ‘syncing’ (two circled arrows) whereas all files in that folders have status ‘synced’ (green arrow). I think, but am not entirely sure, that this happened since the update to the latest windows nextcloud desktop client 33.0.3. See below:

Status of folder ‘Desktop’ shows as ‘syncing’…

All files in folder Desktop are fully synced though:

I am using virtual files and folder Desktop is set to ‘Always keep on this device’. I have tried to:

• Delete cache files
• Rename the folder
• Set the folder to ‘free up space’ and then back to ‘Always keep on this device’
• Restart windows explorer and the nextcloud client

Basically all suggestions I got from Chatgpt, without luck. Other folders work fine and the problem seems to persist on folders ‘Desktop’, ‘Photos’ and ‘Documents’. Only folder Desktop is a ‘standard’ windows folder though with a tab ‘Location’ in it’s properties. The others folders Photos and Documents also seem like the standard windows folders, but they are not. These two folders don’t have the property ‘Location’.

Any suggestions?

[tflidd]

Do you show all files (also the hidden ones)? Does the problem persist when you:

• add client-side a new file in the folder and it is synced?
• add server-side a new file in the folder and wait for it to be synced.
• restart windows

And you just sync the C:/Users/username folder?

@RCoppens

though with a tab ‘Location’ in it’s properties

I don’t know all the implications with that. I use to put my data on a extra partition (so I can easily re-install the OS without risk of deleting data, because I save nothing important on C:), and I use to redirect these special folders to a location on this data-drive.

[RCoppens]

Thanks a lot for the reply! To answer your questions:

1. Yes I show all files including hidden ones in windows explorer

2. When I add a new file client side to a folder that keeps showing as “being synced” it is synced and shows as such with the green tick

3. When I add a new file server side to a folder that keeps showing as “being synced” it is synced and shows as such with the green tick

4. I sync the C:\Users\rene_\Nextcloud folder and all of it’s subfolders

When I add a new folder, it’s symbol changes to the green tick. But the issue I am facing keeps persisting for folders

• Desktop
• Documents
• Photos

I also tried renaming the folders and then create a new one with the previous name (so I change Photos to Photo and then create a new folder Photos but then the issue persists for folder Photos. It’s almost as if the 3 mentions folders have some specific properties that cause the behaviour I see.

I have removed windows explorer cache files, restarted windows and done basically everything that chatgpt advised but without luck.

[tflidd]

@RCoppens

C:\Users\rene_\Nextcloud

But normally, your Desktop is:
C:\Users\rene_\Desktop

so you put as location:
C:\Users\rene_\Nextcloud\Desktop ?

And did you put the desktop.ini in the ignore list?
I don’t know how much Windows like to have the Desktop stuff managed on a VFS, especially during bootup it is perhaps not available yet. Having in offline available should fix that, but I don’t know if that is supported (e.g. file attributes are often changed, not the file itself, and this might trigger things in the NC client).
For Documents and Photos, this is a different story, you definitely want these files to be synced.

[RCoppens]

Yes, the location for the Windows-specific Desktop folder is set as C:\Users\rene_\Nextcloud\Desktop

This was automatically set during the installation, if I recall correctly. So I do have another Documents folder, but that no longer has the special Windows function so to speak.

There doesn’t seem to be a file called Desktop.ini in my nextcloud desktop folder by the way, but even so I have added it to the ignore list. As a result, it seems that the desktop client reviews all sync status symbols. But the issue with folder Desktop seems to remain because at the moment all files in the folder shows the green tick symbol, whereas the folder Desktop itself, shows as ‘being synced’.

[RCoppens]

Yes, normally my desktop is C:\Users\rene_\Desktop which still exists as a folder.

However, when I installed the nextcloud client, I believe that my Windows setting for the local folder that represents the Desktop changed from C:\Users\rene_\Desktop to C:\Users\rene_\Nextcloud\Desktop and that made sense to me, since I want windows to show the content of my folder C:\Users\rene_\Nextcloud\Desktop on my physical screen.

So when I open the properties of folder C:\Users\rene_\Nextcloud\Desktop there is a tab called ‘location’ and that’s where this path is set as you can see below.

For my folders C:\Users\rene_\Nextcloud\Photos and C:\Users\rene_\Nextcloud\Documents though, it’s different. These do not have a tab ‘location’ so do not have a specific Windows function. Or not that I know of anyway. It does occur to me though, that in general, folders Documents and Photos are kind of default windows folders. So that makes them kind of suspicious since even when I rename them, and create a new one named Documents or Photos, the same behaviour occurs. I have not found any other report of this behaviour though so I don’t want to rule out that there’s something specific on my desktop, I just can’t figure out what it may be and it annoys me a bit I do appreciate your thoughts though!