Suddenly stopped being able to access my AIO instance

ℹ️ Support
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Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • Nextcloud AIO v12.1.4 latest
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 24.04.3 LTS
  • Web server and version (e.g, Apache 2.4.25):
    • replace me
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • NPM Plus community container
  • PHP version (e.g, 8.3):
    • replace me
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • 3 days ago
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • AIO
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • Cloudflare only for DNS

Summary of the issue you are facing:

A few days ago my Nextcloud quit syncing, I went to the website and got a cloudflare error (don’t remember what it was but believe it was a certificate error). I looked in NPM and the certificate was expired, I manually renewed it and still can not access. I have absolutely beat my head against the wall looking at every piece of AIO documentation and forums for an answer. I don’t see anything in the logs that helps. I have been running this for some time without issue, but I would love someone’s help in narrowing down where it could be or where to look

I only use cloudflare for the DNS piece, otherwise normal public-facing TLD validated by AIO on initial install. I added the NPMPlus community container and all my other domains, including the bitwarden community container are accessible without issue.

Steps to replicate it (hint: details matter!):

  1. attempt to visit TLD

  2. nada

Log entries

  • AIO Logs 
    • 2025-12-01T22:51:39.318543579Z Trying to fix docker.sock permissions internally...
2025-12-01T22:51:39.332885850Z Creating docker group internally with id 110
2025-12-01T22:51:40.182721061Z e[0;92mInitial startup of Nextcloud All-in-One complete!
2025-12-01T22:51:40.182847882Z You should be able to open the Nextcloud AIO Interface now on port 8080 of this server!
2025-12-01T22:51:40.182919652Z E.g. https://internal.ip.of.this.server:8080
2025-12-01T22:51:40.182945691Z ⚠️ Important: do always use an ip-address if you access this port and not a domain as HSTS might block access to it later!
2025-12-01T22:51:40.182976603Z 
2025-12-01T22:51:40.183010552Z If your server has port 80 and 8443 open and you point a domain to your server, you can get a valid certificate automatically by opening the Nextcloud AIO Interface via:
2025-12-01T22:51:40.183079768Z https://your-domain-that-points-to-this-server.tld:8443e[0m
2025-12-01T22:51:40.694811367Z /usr/lib/python3.12/site-packages/supervisor/options.py:13: UserWarning: pkg_resources is deprecated as an API. See https://setuptools.pypa.io/en/latest/pkg_resources.html. The pkg_resources package is slated for removal as early as 2025-11-30. Refrain from using this package or pin to Setuptools<81.
2025-12-01T22:51:40.694889419Z   import pkg_resources
2025-12-01T22:51:41.769194463Z ++ head -1 /mnt/docker-aio-config/data/daily_backup_time
2025-12-01T22:51:41.772344765Z + BACKUP_TIME=06:00
2025-12-01T22:51:41.772406953Z + export BACKUP_TIME
2025-12-01T22:51:41.772442193Z + export DAILY_BACKUP=1
2025-12-01T22:51:41.772458873Z + DAILY_BACKUP=1
2025-12-01T22:51:41.772886571Z ++ sed -n 2p /mnt/docker-aio-config/data/daily_backup_time
2025-12-01T22:51:41.774997442Z + '[' '' '!=' automaticUpdatesAreNotEnabled ']'
2025-12-01T22:51:41.775842163Z + export AUTOMATIC_UPDATES=1
2025-12-01T22:51:41.775903782Z + AUTOMATIC_UPDATES=1
2025-12-01T22:51:41.776930451Z ++ sed -n 3p /mnt/docker-aio-config/data/daily_backup_time
2025-12-01T22:51:41.778349646Z + '[' '' '!=' successNotificationsAreNotEnabled ']'
2025-12-01T22:51:41.778404720Z + export SEND_SUCCESS_NOTIFICATIONS=1
2025-12-01T22:51:41.778423003Z + SEND_SUCCESS_NOTIFICATIONS=1
2025-12-01T22:51:41.778456459Z + set +x
2025-12-01T22:51:41.872286503Z [Mon Dec 01 22:51:41.871711 2025] [mpm_event:notice] [pid 149:tid 149] AH00489: Apache/2.4.65 (Unix) OpenSSL/3.5.4 configured -- resuming normal operations
2025-12-01T22:51:41.878124108Z [Mon Dec 01 22:51:41.877654 2025] [core:notice] [pid 149:tid 149] AH00094: Command line: 'httpd -D FOREGROUND'
2025-12-01T22:51:41.928275686Z {"level":"info","ts":1764629501.9274645,"msg":"maxprocs: Leaving GOMAXPROCS=4: CPU quota undefined"}
2025-12-01T22:51:41.929104786Z {"level":"info","ts":1764629501.9288049,"msg":"GOMEMLIMIT is updated","package":"github.com/KimMachineGun/automemlimit/memlimit","GOMEMLIMIT":15037507584,"previous":9223372036854775807}
2025-12-01T22:51:41.929387191Z {"level":"info","ts":1764629501.928988,"msg":"using config from file","file":"/Caddyfile"}
2025-12-01T22:51:41.939884493Z {"level":"info","ts":1764629501.9394605,"msg":"adapted config to JSON","adapter":"caddyfile"}
2025-12-01T22:51:41.952955141Z {"level":"info","ts":1764629501.952503,"msg":"serving initial configuration"}
2025-12-01T22:51:42.048464583Z [01-Dec-2025 22:51:42] NOTICE: fpm is running, pid 154
2025-12-01T22:51:42.048543747Z [01-Dec-2025 22:51:42] NOTICE: ready to handle connections
2025-12-01T22:55:56.322398945Z NOTICE: PHP message: 404 Not Found
2025-12-01T22:55:56.322542853Z Type: Slim\Exception\HttpNotFoundException
2025-12-01T22:55:56.322585262Z Code: 404
2025-12-01T22:55:56.322654988Z Message: Not found.
2025-12-01T22:55:56.322693228Z File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
2025-12-01T22:55:56.322727041Z Line: 76
2025-12-01T22:55:56.322758168Z Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.322823706Z #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.322859820Z #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(178): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2025-12-01T22:55:56.322915298Z #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.322949355Z #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:55:56.323000797Z #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(53): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.323068707Z #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(283): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:55:56.323139260Z #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.323167327Z #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:55:56.323230899Z #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.323272044Z #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.323327565Z #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:55:56.323368822Z #12 /var/www/docker-aio/php/public/index.php(199): Slim\App->run()
2025-12-01T22:55:56.323412121Z #13 {main}
2025-12-01T22:55:56.323477586Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.
2025-12-01T22:56:31.167427025Z NOTICE: PHP message: 404 Not Found
2025-12-01T22:56:31.167507347Z Type: Slim\Exception\HttpNotFoundException
2025-12-01T22:56:31.167526923Z Code: 404
2025-12-01T22:56:31.167573613Z Message: Not found.
2025-12-01T22:56:31.167589073Z File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
2025-12-01T22:56:31.167603033Z Line: 76
2025-12-01T22:56:31.167615912Z Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.167639210Z #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.167662522Z #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(178): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2025-12-01T22:56:31.167706371Z #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.167734744Z #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:56:31.167781596Z #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(53): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.167817883Z #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(283): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:56:31.167878406Z #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.167908659Z #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:56:31.167970515Z #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.168006323Z #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.168108804Z #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:56:31.168162060Z #12 /var/www/docker-aio/php/public/index.php(199): Slim\App->run()
2025-12-01T22:56:31.168201014Z #13 {main}
2025-12-01T22:56:31.168253116Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.
2025-12-01T22:57:34.694620047Z NOTICE: PHP message: 404 Not Found
2025-12-01T22:57:34.694740323Z Type: Slim\Exception\HttpNotFoundException
2025-12-01T22:57:34.694786331Z Code: 404
2025-12-01T22:57:34.694863979Z Message: Not found.
2025-12-01T22:57:34.694888650Z File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
2025-12-01T22:57:34.694911790Z Line: 76
2025-12-01T22:57:34.694932828Z Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.694968629Z #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.694992663Z #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(178): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2025-12-01T22:57:34.695047670Z #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695072450Z #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:57:34.695111199Z #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(53): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695136873Z #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(283): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:57:34.695175878Z #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695219025Z #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2025-12-01T22:57:34.695272552Z #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695313691Z #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695369856Z #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2025-12-01T22:57:34.695412345Z #12 /var/www/docker-aio/php/public/index.php(199): Slim\App->run()
2025-12-01T22:57:34.695436093Z #13 {main}
2025-12-01T22:57:34.695474567Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

blank

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "bryantnet.net",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "bryantnet.net"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "32.0.2.2",
        "overwrite.cli.url": "https:\/\/bryantnet.net\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "loglevel": "2",
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": "10485760",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "0": "OC\\Preview\\Imaginary",
            "23": "OC\\Preview\\ImaginaryPDF"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": "30",
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "htaccess.RewriteBase": "\/",
        "files_external_allow_create_new_local": true,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "allow_local_remote_servers": true,
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
        "updatedirectory": "\/nc-updater",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "davstorage.request_timeout": 3600,
        "dbpersistent": false,
        "appsallowlist": false,
        "maintenance_window_start": 100,
        "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
        "memories.db.triggers.fcu": true,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "updatechecker": false,
        "DOMAIN": "bryantnet.net"
    }
}

Apps

The output of occ app:list (if possible).

Enabled:
  - activity: 5.0.0-dev.0
  - admin_audit: 1.22.0
  - bruteforcesettings: 5.0.0-dev.0
  - calendar: 6.1.0
  - circles: 32.0.0
  - cloud_federation_api: 1.16.0
  - comments: 1.22.0
  - contacts: 8.1.0
  - contactsinteraction: 1.13.1
  - dashboard: 7.12.0
  - dav: 1.34.2
  - deck: 1.16.2
  - federatedfilesharing: 1.22.0
  - federation: 1.22.0
  - files: 2.4.0
  - files_antivirus: 6.1.0
  - files_downloadlimit: 5.0.0-dev.0
  - files_external: 1.24.0
  - files_pdfviewer: 5.0.0-dev.0
  - files_reminders: 1.5.0
  - files_sharing: 1.24.1
  - files_trashbin: 1.22.0
  - files_versions: 1.25.0
  - firstrunwizard: 5.0.0-dev.0
  - integration_google: 4.3.0
  - logreader: 5.0.0-dev.0
  - lookup_server_connector: 1.20.0
  - mail: 5.6.1
  - memories: 7.7.0
  - nextcloud-aio: 0.8.0
  - nextcloud_announcements: 4.0.0-dev.0
  - notes: 4.12.4
  - notifications: 5.0.0-dev.0
  - notify_push: 1.2.1
  - oauth2: 1.20.0
  - password_policy: 4.0.0-dev.0
  - photos: 5.0.0-dev.1
  - previewgenerator: 5.11.0
  - privacy: 4.0.0-dev.0
  - profile: 1.1.0
  - provisioning_api: 1.22.0
  - recognize: 10.0.6
  - recommendations: 5.0.0-dev.0
  - related_resources: 3.0.0-dev.0
  - richdocuments: 9.0.2
  - serverinfo: 4.0.0-dev.0
  - settings: 1.15.1
  - sharebymail: 1.22.0
  - spreed: 22.0.4
  - support: 4.0.0-dev.0
  - survey_client: 4.0.0-dev.0
  - systemtags: 1.22.0
  - tasks: 0.17.1
  - text: 6.0.1
  - theming: 2.7.0
  - twofactor_backupcodes: 1.21.0
  - twofactor_totp: 14.0.0
  - updatenotification: 1.22.0
  - user_status: 1.12.0
  - viewer: 5.0.0-dev.0
  - weather_status: 1.12.0
  - webhook_listeners: 1.3.0
  - whiteboard: 1.4.2
  - workflowengine: 2.14.0
Disabled:
  - app_api: 32.0.0 (installed 4.0.5)
  - encryption: 2.20.0
  - facerecognition: 0.9.70 (installed 0.9.70)
  - files_archive: 1.2.8 (installed 1.2.8)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - maps: 1.6.0 (installed 1.6.0)
  - news: 27.2.0 (installed 27.2.0)
  - suspicious_login: 10.0.0-dev.0
  - twofactor_nextcloud_notification: 6.0.0-dev.0
  - user_ldap: 1.23.0

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
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    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

I have new information.

  1. my TLD is accessible on other computers, or if I connect from a VPN, I’m seeing this in the apache logs:
[Tue Dec 02 06:03:22 2025] [error] [client: 185.208.158.212, 172.19.0.1] [AH01797: client denied by server configuration: /var/www/html/config/environment.rb] [Mozilla/5.0 (Macintosh; Intel Mac OS X 14.5; rv:125.0) Gecko/20100101 Firefox/125.0]
[Tue Dec 02 06:03:22 2025] [error] [client: 185.208.158.212, 172.19.0.1] [AH01797: client denied by server configuration: /var/www/html/config/.env.*] [Mozilla/5.0 (Macintosh; Intel Mac OS X 14.5; rv:125.0) Gecko/20100101 Firefox/125.0]
[Tue Dec 02 06:03:21 2025] [error] [client: 185.208.158.212, 172.19.0.1] [AH01797: client denied by server configuration: /var/www/html/config/.env] [Mozilla/5.0 (Macintosh; Intel Mac OS X 14.5; rv:125.0) Gecko/20100101 Firefox/125.0]
[Tue Dec 02 02:03:23 2025] [error] [client: 3.112.250.166, 172.19.0.1] [AH01797: client denied by server configuration: /var/www/html/config/.env] [python-httpx/0.28.1]
  1. I’m assuming there’s something client-side I need to do?
3

Sounds like Hairpin/NAT loopback does not work in your network. You should be able to fix this for example with proper split-brain-dns.

4

Yet I never had an issue in years of using Nextcloud until recently, seemingly with the certificate expiration, and the other computers are on the same network (no VPN). I thought maybe it had something to do with certificates possibly being cached somewhere? Either way, it seems to have done it itself, because now after I’ve disconnected from VPN on this PC it’s working fine. Guess it was just a matter of patience!

1 Like
5

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