Suddely Internal Server Error without any details

Nextcloud version (eg, 20.0.5): 27.0.0 (docker latest image)
Operating system and version (eg, Ubuntu 20.04): docker
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.56
PHP version (eg, 7.4): 8.2.7

The issue you are facing:
Hello everyone,

last week I installed nextcloud via docker on my NAS. I use it with Traefik as reverse proxy.
After the initial setup I added some files and started with the “Memories” app. Unfortunately I overdid it a little and had to reboot the NAS as nextcloud took over all memory and the NAS couldn’t handle all the others tasks. But I could reboot over the command line via SSH.

After the reboot I had some issues with the Lets Encrypt certificates in traefik, but I could fix that. But now when I go to the nextcloud service I only see the following error message:

Internal Server Error

The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

I cannot access the admin menu, is there another way to find that?

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'nextcloud-redis',
    'password' => 'mypassword',
    'port' => 6379,
  ),
  'overwritehost' => 'nextcloud.mydomain.com',
  'overwriteprotocol' => 'https',
  'overwrite.cli.url' => 'https://nextcloud.mydomain.com',
  'trusted_proxies' => 
  array (
    0 => '172.16.255.254/16',
  ),
  'instanceid' => 'ocgpd1vm3qjs',
  'passwordsalt' => 'QLINjZt7fuhJET123456',
  'secret' => 'dGdDGya123456789',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.mydomain.com',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'mysql',
  'version' => '27.0.0.8',
  'dbname' => 'nextcloud',
  'dbhost' => 'nextcloud-db',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'mypassword',
  'installed' => true,
  'default_phone_region' => 'DE',
  'app_install_overwrite' => 
  array (
    0 => 'memories',
  ),
  'memories.exiftool' => '/var/www/html/custom_apps/memories/exiftool-bin/exiftool-amd64-glibc',
  'memories.vod.path' => '/var/www/html/custom_apps/memories/exiftool-bin/go-vod-amd64',
  'memories.gis_type' => 1,
  "logfile" => "/dev/stdout",
);

The output of your Apache/nginx/system log in /var/log/____:

over portainer I wanted to access /var/log/apache2/error_log but tail, cat and cp were always cancelled

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

{"reqId":"8CmmBSyyWvv2I9rUGDzO","level":3,"time":"2023-06-27T20:58:14+00:00","remoteAddr":"192.168.48.3","user":"adminuser","app":"index","method":"GET","url":"/core/preview?fileId=26&x=250&y=250","message":"Could not get appdata folder for preview","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","exception":{"Exception":"RuntimeException","Message":"Could not get appdata folder for preview","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/AppData/AppData.php","line":147,"function":"getAppDataFolder","class":"OC\\Files\\AppData\\AppData","type":"->","args":[]},{"file":"/var/www/html/lib/private/Preview/Storage/Root.php","line":74,"function":"newFolder","class":"OC\\Files\\AppData\\AppData","type":"->","args":["4/e/7/3/2/c/e/26"]},{"file":"/var/www/html/lib/private/Preview/Generator.php","line":643,"function":"newFolder","class":"OC\\Preview\\Storage\\Root","type":"->","args":["26"]},{"file":"/var/www/html/lib/private/Preview/Generator.php","line":139,"function":"getPreviewFolder","class":"OC\\Preview\\Generator","type":"->","args":[["OC\\Files\\Node\\File"]]},{"file":"/var/www/html/lib/private/Preview/Generator.php","line":116,"function":"generatePreviews","class":"OC\\Preview\\Generator","type":"->","args":[["OC\\Files\\Node\\File"],[[250,250,true,"fill"]],"application/vnd.oasis.opendocument.presentation"]},{"file":"/var/www/html/lib/private/PreviewManager.php","line":192,"function":"getPreview","class":"OC\\Preview\\Generator","type":"->","args":[["OC\\Files\\Node\\File"],250,250,true,"fill",null]},{"file":"/var/www/html/core/Controller/PreviewController.php","line":144,"function":"getPreview","class":"OC\\PreviewManager","type":"->","args":[["OC\\Files\\Node\\File"],250,250,true,"fill"]},{"file":"/var/www/html/core/Controller/PreviewController.php","line":113,"function":"fetchPreview","class":"OC\\Core\\Controller\\PreviewController","type":"->","args":[["OC\\Files\\Node\\File"],250,250,false,true,"fill"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"getPreviewByFileId","class":"OC\\Core\\Controller\\PreviewController","type":"->","args":[26,250,250,false,true,"fill"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OC\\Core\\Controller\\PreviewController"],"getPreviewByFileId"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OC\\Core\\Controller\\PreviewController"],"getPreviewByFileId"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OC\\Core\\Controller\\PreviewController","getPreviewByFileId",["OC\\AppFramework\\DependencyInjection\\DIContainer"],["core.Preview.getPreviewByFileId"]]},{"file":"/var/www/html/lib/base.php","line":1064,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/core/preview"]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/Files/AppData/AppData.php","Line":108,"CustomMessage":"--"}}
{"reqId":"kEDKGeLkUT8dX6ap45dC","level":3,"time":"2023-06-27T21:01:36+00:00","remoteAddr":"192.168.48.3","user":"adminuser","app":"PHP","method":"GET","url":"/remote.php/dav/addressbooks/system/system/system/Database:myuser.vcf?photo&size=32","message":"Optional parameter $trustedServers declared before required parameter $groupManager is implicitly treated as a required parameter at /var/www/html/apps/dav/lib/CardDAV/SystemAddressbook.php#60","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"Qbym6K0pJDL3fT9bnqPf","level":3,"time":"2023-06-27T21:14:00+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/%23Recycle/GDrive/UpdraftPlus","message":"opendir(/home/myuser/#Recycle/GDrive/UpdraftPlus): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"cht03DRpGsGGzWu6WG79","level":3,"time":"2023-06-27T21:14:01+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/%23Recycle/GDrive/zz_backup","message":"opendir(/home/myuser/#Recycle/GDrive/zz_backup): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"tNR5QKo84IMj1z4FHELr","level":3,"time":"2023-06-27T21:14:24+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/GDrive/Applications","message":"opendir(/home/myuser/GDrive/Applications): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"wCxPsOCa94GNLzkmupzf","level":3,"time":"2023-06-27T21:14:24+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/GDrive/Audiobooks","message":"opendir(/home/myuser/GDrive/Audiobooks): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"DVPDeBMYdegHyi6G5Py1","level":3,"time":"2023-06-27T21:14:24+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/GDrive/UpdraftPlus","message":"opendir(/home/myuser/GDrive/UpdraftPlus): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"SyofWPCRPg0T28fZYO8A","level":3,"time":"2023-06-27T21:14:24+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/GDrive/Videos","message":"opendir(/home/myuser/GDrive/Videos): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"1f8hFL6gSBdCrUYXg4wW","level":3,"time":"2023-06-27T21:14:25+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"PROPFIND","url":"/remote.php/dav/files/myuser/myFiles/GDrive/zz_backup","message":"opendir(/home/myuser/GDrive/zz_backup): Failed to open directory: Permission denied at /var/www/html/lib/private/Files/Storage/Local.php#154","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.22621","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"ZsZwLGnwfeFoupnYusr6","level":3,"time":"2023-06-27T21:28:17+00:00","remoteAddr":"192.168.48.3","user":"adminuser","app":"PHP","method":"POST","url":"/apps/memories/api/occ/places-setup","message":"unlink(/tmp/planet_coarse_boundaries.zip): No such file or directory at /var/www/html/custom_apps/memories/lib/Service/Places.php#100","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"ZsZwLGnwfeFoupnYusr6","level":3,"time":"2023-06-27T21:28:17+00:00","remoteAddr":"192.168.48.3","user":"adminuser","app":"PHP","method":"POST","url":"/apps/memories/api/occ/places-setup","message":"unlink(/tmp/planet_coarse_boundaries.txt): No such file or directory at /var/www/html/custom_apps/memories/lib/Service/Places.php#103","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"uIGfyTKBdxvsP5GpGH9i","level":3,"time":"2023-06-27T21:31:44+00:00","remoteAddr":"192.168.48.3","user":"adminuser","app":"PHP","method":"POST","url":"/apps/memories/api/occ/places-setup","message":"unlink(/tmp/planet_coarse_boundaries.zip): No such file or directory at /var/www/html/custom_apps/memories/lib/Service/Places.php#100","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"ymHYdjubM6OiRlvli6vv","level":3,"time":"2023-06-27T21:32:31+00:00","remoteAddr":"192.168.1.93","user":"--","app":"index","method":"POST","url":"/apps/text/session/push","message":"An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","exception":{"Exception":"Doctrine\\DBAL\\Exception\\ConnectionLost","Message":"An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","Code":2006,"Trace":[{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Connection.php","line":1814,"function":"convert","class":"Doctrine\\DBAL\\Driver\\API\\MySQL\\ExceptionConverter","type":"->","args":[["Doctrine\\DBAL\\Driver\\PDO\\Exception"],["Doctrine\\DBAL\\Query"]]},{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Connection.php","line":1749,"function":"handleDriverException","class":"Doctrine\\DBAL\\Connection","type":"->","args":[["Doctrine\\DBAL\\Driver\\PDO\\Exception"],["Doctrine\\DBAL\\Query"]]},{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Connection.php","line":1055,"function":"convertExceptionDuringQuery","class":"Doctrine\\DBAL\\Connection","type":"->","args":[["Doctrine\\DBAL\\Driver\\PDO\\Exception"],"SELECT * FROM `oc_authtoken` WHERE (`token` = ?) 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AND (`version` = ?)",["*** sensitive parameters replaced ***",2],[2,1],null]},{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php","line":345,"function":"executeQuery","class":"OC\\DB\\Connection","type":"->","args":["SELECT * FROM `oc_authtoken` WHERE (`token` = :dcValue1) AND (`version` = :dcValue2)",["*** sensitive parameters replaced ***",2],[2,1]]},{"file":"/var/www/html/lib/private/DB/QueryBuilder/QueryBuilder.php","line":280,"function":"execute","class":"Doctrine\\DBAL\\Query\\QueryBuilder","type":"->","args":[]},{"file":"/var/www/html/lib/private/Authentication/Token/PublicKeyTokenMapper.php","line":84,"function":"execute","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/var/www/html/lib/private/Authentication/Token/PublicKeyTokenProvider.php","line":168,"function":"getToken","class":"OC\\Authentication\\Token\\PublicKeyTokenMapper","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Authentication/Token/Manager.php","line":133,"function":"getToken","class":"OC\\Authentication\\Token\\PublicKeyTokenProvider","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/User/Session.php","line":633,"function":"getToken","class":"OC\\Authentication\\Token\\Manager","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/User/Session.php","line":832,"function":"loginWithToken","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":1134,"function":"tryTokenLogin","class":"OC\\User\\Session","type":"->","args":[["OC\\AppFramework\\Http\\Request"]]},{"file":"/var/www/html/lib/base.php","line":1053,"function":"handleLogin","class":"OC","type":"::","args":[["OC\\AppFramework\\Http\\Request"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/Exception.php","Line":30,"Previous":{"Exception":"PDOException","Message":"SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","Code":"HY000","Trace":[{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/Statement.php","line":101,"function":"execute","class":"PDOStatement","type":"->","args":[null]},{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Connection.php","line":1045,"function":"execute","class":"Doctrine\\DBAL\\Driver\\PDO\\Statement","type":"->","args":[]},{"file":"/var/www/html/lib/private/DB/Connection.php","line":262,"function":"executeQuery","class":"Doctrine\\DBAL\\Connection","type":"->","args":["SELECT * FROM `oc_authtoken` WHERE (`token` = ?) 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entries"]]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["error",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":331,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/index.php","line":74,"function":"printExceptionErrorPage","class":"OC_Template","type":"::","args":[["Doctrine\\DBAL\\Exception\\ConnectionLost"],500]}],"File":"/var/www/html/lib/private/DB/Connection.php","Line":140,"CustomMessage":"--"}}
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{"reqId":"wd9fSuSvOupS2PUOvhrb","level":3,"time":"2023-06-27T21:53:14+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"GET","url":"/apps/memories/api/image/preview/7112?c=3585774fddab97a8bcdda80874d6cce3&x=256&y=256&a=1","message":"imagecreatefromstring(): One parameter to a memory allocation multiplication is negative or zero, failing operation gracefully\n at /var/www/html/lib/private/legacy/OC_Image.php#761","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}
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{"reqId":"wd9fSuSvOupS2PUOvhrb","level":3,"time":"2023-06-27T21:53:14+00:00","remoteAddr":"192.168.48.3","user":"myuser","app":"PHP","method":"GET","url":"/apps/memories/api/image/preview/7112?c=3585774fddab97a8bcdda80874d6cce3&x=256&y=256&a=1","message":"imagecreatefromstring(): Couldn't create GD Image Stream out of Data at /var/www/html/lib/private/legacy/OC_Image.php#761","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.58","version":"27.0.0.8","data":{"app":"PHP"}}

You appear to have multiple issues but the biggest is:

  • our database server isn’t responding (offline, high load, ?)
    • check the status of your db container
    • check the logs for your db container

The second issue:

  • The permissions for /home/myuser/GDrive/*

The other issues appear to all be related to the memories app. May be best to disable that app temporarily while you address getting your NC instance functioning again.

Hey @jtr ,

thank you for the reply.
The few log messages came from when the server was about to block the whole NAS and I did a restart. I guess the database shut down before the nextcloud application.

After the reboot I can’t access nextcloud anymore. The docker logs of the mariadb don’t show any errors. But I have no clue how to check what is wrong as the gui only shows this error message.

Do you know how to do that?

Yes, the permission I realized after you mentioned it. I guess that was the reason it didn’t show all files :wink:

Best regards
Denis

Nobody any more ideas?

503s can sometimes be solved by clearing opcache.