# Stuck on update process. Step 5 is currently in process. Please reload this page later

**URL:** <https://help.nextcloud.com/t/stuck-on-update-process-step-5-is-currently-in-process-please-reload-this-page-later/58371>\
**Category:** ℹ️ Support\
**Created:** [August 18, 2019, 9:37am UTC](https://help.nextcloud.com/t/stuck-on-update-process-step-5-is-currently-in-process-please-reload-this-page-later/58371 "2019-08-18T09:37:29Z")\
**Posts on this page:** 1\
**Showing post:** 18

<div class="post-metadata">

**Author:** ![amamus](https://help.nextcloud.com/user_avatar/help.nextcloud.com/amamus/32/32710_2.png) [@amamus](https://help.nextcloud.com/u/amamus)\
**Post date:** [December 21, 2020, 9:51pm UTC](https://help.nextcloud.com/t/stuck-on-update-process-step-5-is-currently-in-process-please-reload-this-page-later/58371/18 "2020-12-21T21:51:08Z")

</div>

Hi,  
there are two things - based on my experiences. My NextCloud is hosted at all-inkl.

1. set php memory limit to 512M by editing .htaccess file:  
`php_value memory_limit 512M`

2. delete old update leftovers which are placed in data directory. In my case this disturbing folder was called: [updater-oco7ek3xolkq]  
Just delete this folder and you are ready to run the updater.

Please feel free to share with us whether is worked for you as well.  
Take care and stay healthy

---

_[View the full topic](https://help.nextcloud.com/t/stuck-on-update-process-step-5-is-currently-in-process-please-reload-this-page-later/58371)._