Stubborn files on remote cannot be deleted

Nextcloud installed on two different remote servers (via cPanel and Softaculous)
Both connects with client (on Win10), and one (box.bi-o.no) has no problems.

However the other (box.aakerro.no) has had some problems from the beginning:

  1. When I create a folder from inside the local folder tree on my pc the message is that the folder could not be synced due to an error.
  2. 5 of the files that ships with the installation are stuck in remote server window; I cannot delete them. If I delete them, they are still there after refresh.
  3. Further more: these files seems to have survived from a previous installation, at least according to their date two days before the last installation of nextcloud.
    (I have had to try to uninstall and reinstall a few times to see if that helps).

Any ideas?

[/details]

Nextcloud version 19.0.1:

Server Name cpanel80
cPanel Version 88.0 (build 11)
Apache Version 2.4.43
PHP Version 7.2.30
MySQL Version 5.7.30-cll-lve
Architecture x86_64
Operating System linux
Perl Version 5.16.3
Kernel Version 3.10.0-962.3.2.lve1.5.25.12.el7.x86_64

The issue you are facing:

Is this the first time you’ve seen this error? (Y):

Steps to replicate it:

  1. Removes the problematic Nextclud install from connection to client
  2. Uninstalls problematic Nextcloud installation on remote server via softaculous, “remove everything” option
  3. Reinstalls Nextcloud in same folder with same login
  4. Adds this one back to the client as usual
  5. Gets error message in red in clients main window:

Documents/Welcome to Nextcloud Hub.docx: No E-Tag received from server, check Proxy/Gateway
Documents/Nextdoud flyer.pdf: No E-Tag received from server, check Proxy/Gateway
Photos/Nextdoud community.jpg: No E-Tag received from server, check Proxy/Gateway
Nextdoud Manual.pdf: No E-Tag received from server, check Proxy/Gateway
Nextdoud intro.mp4: No E-Tag received from server, check Proxy/Gateway

And black windows10 pop-up:

Sync Activity
Documents\Welcome to Nextcloud
Hub.docx and 4 other file(s) could not be synced due to errors. See the log for details.
Nextcloud

The output of your Nextcloud log in Admin > Logging:

2020-07-19 15:25:33:283 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.bi-o.no/remote.php/dav/files/webmaster/" has X-Request-ID "5024ee63-b165-4b7b-9ac2-059c26789791"
2020-07-19 15:25:33:284 [ info nextcloud.sync.networkjob ]:	OCC::PropfindJob created for "https://box.bi-o.no" + "/" "OCC::ConnectionValidator"
2020-07-19 15:25:33:284 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.aakerro.no/remote.php/dav/files/webmaster/" has X-Request-ID "007ce422-23ab-4d4a-85ef-ee908ad7b183"
2020-07-19 15:25:33:285 [ info nextcloud.sync.networkjob ]:	OCC::PropfindJob created for "https://box.aakerro.no" + "/" "OCC::ConnectionValidator"
2020-07-19 15:25:33:482 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:25:33:483 [ info nextcloud.sync.networkjob.propfind ]:	PROPFIND of QUrl("https://box.bi-o.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"
2020-07-19 15:25:33:540 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:25:33:540 [ info nextcloud.sync.networkjob.propfind ]:	PROPFIND of QUrl("https://box.aakerro.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"

2020-07-19 15:25:49:957 [ info nextcloud.gui.folder ]:	Trying to check "https://box.aakerro.no/remote.php/dav/files/webmaster/" for changes via ETag check. (time since last sync: 2487 s)
2020-07-19 15:25:49:958 [ info nextcloud.gui.folder ]:	Trying to check "https://box.bi-o.no/remote.php/dav/files/webmaster/" for changes via ETag check. (time since last sync: 2609 s)
2020-07-19 15:25:49:958 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.aakerro.no/remote.php/dav/files/webmaster/" has X-Request-ID "a44fe46b-525a-4315-a32e-7a39ed69d960"
2020-07-19 15:25:49:959 [ info nextcloud.sync.networkjob ]:	OCC::RequestEtagJob created for "https://box.aakerro.no" + "/" "OCC::Folder"
2020-07-19 15:25:50:215 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:25:50:215 [ info nextcloud.sync.networkjob.etag ]:	Request Etag of QUrl("https://box.aakerro.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"

2020-07-19 15:25:50:218 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.bi-o.no/remote.php/dav/files/webmaster/" has X-Request-ID "7d539a50-27f6-405d-b4f4-e519eab5df5c"
2020-07-19 15:25:50:218 [ info nextcloud.sync.networkjob ]:	OCC::RequestEtagJob created for "https://box.bi-o.no" + "/" "OCC::Folder"
2020-07-19 15:25:50:423 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:25:50:423 [ info nextcloud.sync.networkjob.etag ]:	Request Etag of QUrl("https://box.bi-o.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"

2020-07-19 15:25:51:036 [ info nextcloud.sync.accessmanager ]:	2 "" "https://box.aakerro.no/ocs/v1.php/cloud/user?format=json" has X-Request-ID "fedc66cb-103e-4f98-a32f-d30590728bf9"
2020-07-19 15:25:51:036 [ info nextcloud.sync.networkjob ]:	OCC::JsonApiJob created for "https://box.aakerro.no" + "ocs/v1.php/cloud/user" "OCC::UserInfo"
2020-07-19 15:25:51:178 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:25:51:178 [ info nextcloud.sync.networkjob.jsonapi ]:	JsonApiJob of QUrl("https://box.aakerro.no/ocs/v1.php/cloud/user?format=json") FINISHED WITH STATUS "OK"

2020-07-19 15:25:51:179 [ info nextcloud.sync.accessmanager ]:	2 "" "https://box.aakerro.no/remote.php/dav/avatars/webmaster/128.png" has X-Request-ID "e26901bb-80b6-401b-8cd3-aa6a91630361"
2020-07-19 15:25:51:179 [ info nextcloud.sync.networkjob ]:	OCC::AvatarJob created for "https://box.aakerro.no" + "" "OCC::UserInfo"
2020-07-19 15:25:51:349 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:26:05:284 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.bi-o.no/remote.php/dav/files/webmaster/" has X-Request-ID "3369d342-9d71-4b6c-ae0f-1af9786d56a3"
2020-07-19 15:26:05:284 [ info nextcloud.sync.networkjob ]:	OCC::PropfindJob created for "https://box.bi-o.no" + "/" "OCC::ConnectionValidator"
2020-07-19 15:26:05:285 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.aakerro.no/remote.php/dav/files/webmaster/" has X-Request-ID "a0c64af1-074d-4d93-a590-534f9ff193ef"
2020-07-19 15:26:05:285 [ info nextcloud.sync.networkjob ]:	OCC::PropfindJob created for "https://box.aakerro.no" + "/" "OCC::ConnectionValidator"
2020-07-19 15:26:05:482 [ info nextcloud.sync.credentials.webflow ]:	request finished

2020-07-19 15:26:05:482 [ info nextcloud.sync.networkjob.propfind ]:	PROPFIND of QUrl("https://box.bi-o.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"
2020-07-19 15:26:05:520 [ info nextcloud.sync.credentials.webflow ]:	request finished

2020-07-19 15:26:05:520 [ info nextcloud.sync.networkjob.propfind ]:	PROPFIND of QUrl("https://box.aakerro.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"

2020-07-19 15:26:19:956 [ info nextcloud.gui.folder ]:	Trying to check "https://box.aakerro.no/remote.php/dav/files/webmaster/" for changes via ETag check. (time since last sync: 2517 s)
2020-07-19 15:26:19:956 [ info nextcloud.gui.folder ]:	Trying to check "https://box.bi-o.no/remote.php/dav/files/webmaster/" for changes via ETag check. (time since last sync: 2639 s)
2020-07-19 15:26:19:956 [ info nextcloud.sync.accessmanager ]:	6 "PROPFIND" "https://box.aakerro.no/remote.php/dav/files/webmaster/" has X-Request-ID "905ab509-19eb-44ce-b190-33395ea9384c"
2020-07-19 15:26:19:956 [ info nextcloud.sync.networkjob ]:	OCC::RequestEtagJob created for "https://box.aakerro.no" + "/" "OCC::Folder"
2020-07-19 15:26:20:211 [ info nextcloud.sync.credentials.webflow ]:	request finished
2020-07-19 15:26:20:212 [ info nextcloud.sync.networkjob.etag ]:	Request Etag of QUrl("https://box.aakerro.no/remote.php/dav/files/webmaster/") FINISHED WITH STATUS "OK"

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE  (don't know where to find)

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE  (don't know where to find)

you config file is under the config folder on nextcloud Dir

Thank you for helping out @sturtz_nate.

The host couldn’t find anything in neither the apache log or the client log to figure out the reason here.

This problem was caused by a bug in LiteSpeed, which was fixed in version 5.4.7 build 9. It took me and my excellent hosting service provider https://www.proisp.no/ a couple of hours to figure this out. They have now upgraded to 5.4.8, and everything works as normal. The “stubborn” files could now be deleted, but still they didn’t show up in the trash bin. This is ok, since they are now gone and don’t reappear after refresh.

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I am glad that you figured out your issue,

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