stopped working since update

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Hi,

First things first, i hate docker, it dones not make any f sense to me, but use it anyway coz everyone blabbering about how great secure and all blablabla. But when there is any mishap, it’s always a f nightmare.

Please, i need your help, and do not assume i know anything about docker, nexcloud dockerized.

The Basics

  • Nextcloud Server version (e.g., 29.x.x):

    • Nextcloud AIO v12.1.4

Summary of the issue you are facing:

I saw there was an update available. So i did it. i understand now, how naive. Never update something that works.

After update, i got

image
image766×277 24.7 KB

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

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{"reqId":"d2l8PcKO7mOcL4VqXGAQ","level":3,"time":"2025-12-03T14:47:24+00:00","remoteAddr":"127.0.0.1","user":"abru","app":"index","method":"GET","url":"/index.php/apps/files/preview-service-worker.js","message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36","version":"32.0.2.2","exception":{"Exception":"Error","Message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":524,"function":"include"},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":144,"function":"requireRouteFile","class":"OC\\Route\\Router","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":164,"function":"requireRouteFile","class":"OC\\Route\\CachingRouter","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":81,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/var/www/html/lib/private/Route/Router.php","line":313,"function":"findMatchingRoute","class":"OC\\Route\\CachingRouter","type":"->","args":["/apps/files/preview-service-worker.js"]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files/preview-service-worker.js"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/signlive/appinfo/routes.php","Line":17,"message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","exception":{},"CustomMessage":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()"}}
{"reqId":"cwI89SKE9IcNSYtdYX5R","level":3,"time":"2025-12-03T14:48:18+00:00","remoteAddr":"127.0.0.1","user":"--","app":"index","method":"GET","url":"/apps/richdocuments/settings/fonts.json","message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","userAgent":"COOLWSD HTTP Agent 25.04.7.1","version":"32.0.2.2","exception":{"Exception":"Error","Message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":524,"function":"include"},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":144,"function":"requireRouteFile","class":"OC\\Route\\Router","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":164,"function":"requireRouteFile","class":"OC\\Route\\CachingRouter","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":81,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/var/www/html/lib/private/Route/Router.php","line":313,"function":"findMatchingRoute","class":"OC\\Route\\CachingRouter","type":"->","args":["/apps/richdocuments/settings/fonts.json"]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/richdocuments/settings/fonts.json"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/signlive/appinfo/routes.php","Line":17,"message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","exception":{},"CustomMessage":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()"}}
{"reqId":"gnux1E5pQZJWrKCjTtHF","level":3,"time":"2025-12-03T14:49:18+00:00","remoteAddr":"127.0.0.1","user":"--","app":"index","method":"GET","url":"/apps/richdocuments/settings/fonts.json","message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","userAgent":"COOLWSD HTTP Agent 25.04.7.1","version":"32.0.2.2","exception":{"Exception":"Error","Message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":524,"function":"include"},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":144,"function":"requireRouteFile","class":"OC\\Route\\Router","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":164,"function":"requireRouteFile","class":"OC\\Route\\CachingRouter","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":81,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/var/www/html/lib/private/Route/Router.php","line":313,"function":"findMatchingRoute","class":"OC\\Route\\CachingRouter","type":"->","args":["/apps/richdocuments/settings/fonts.json"]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/richdocuments/settings/fonts.json"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/signlive/appinfo/routes.php","Line":17,"message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","exception":{},"CustomMessage":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()"}}
{"reqId":"sxdP7KbbuKaqccQ3Gcnv","level":3,"time":"2025-12-03T14:49:25+00:00","remoteAddr":"127.0.0.1","user":"abru","app":"index","method":"GET","url":"/","message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36","version":"32.0.2.2","exception":{"Exception":"Error","Message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":524,"function":"include"},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":144,"function":"requireRouteFile","class":"OC\\Route\\Router","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":164,"function":"requireRouteFile","class":"OC\\Route\\CachingRouter","type":"->","args":["/var/www/html/custom_apps/signlive/appinfo/routes.php","signlive"]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":81,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/var/www/html/lib/private/Route/Router.php","line":313,"function":"findMatchingRoute","class":"OC\\Route\\CachingRouter","type":"->","args":[""]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":[""]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/signlive/appinfo/routes.php","Line":17,"message":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()","exception":{},"CustomMessage":"Call to undefined method OCA\\SignLive\\AppInfo\\Application::registerRoutes()"}}
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Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

{
    "system": {
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "cloud.cgtscc.fr",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "cloud.cgtscc.fr"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "32.0.2.2",
        "overwrite.cli.url": "https:\/\/cloud.cgtscc.fr\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "updatechecker": true,
        "updatedirectory": "\/nc-updater",
        "loglevel": 2,
        "app_install_overwrite": [
            "nextcloud-aio",
            "snappymail",
            "externalportal",
            "signlive"
        ],
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": 10485760,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "7": "OC\\Preview\\Krita",
            "0": "OC\\Preview\\Imaginary",
            "23": "OC\\Preview\\ImaginaryPDF"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": 30,
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "maintenance_window_start": 100,
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 3600,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": true,
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "DOMAIN": "cloud.cgtscc.fr"
    }
}

Apps

The output of occ app:list (if possible).

Enabled:
  - admin_audit: 1.22.0
  - bruteforcesettings: 5.0.0-dev.0
  - calendar: 6.1.0
  - circles: 32.0.0
  - cloud_federation_api: 1.16.0
  - comments: 1.22.0
  - contacts: 8.1.0
  - contactsinteraction: 1.13.1
  - dashboard: 7.12.0
  - dav: 1.34.2
  - epubviewer: 1.8.1
  - externalportal: 1.3.2
  - federatedfilesharing: 1.22.0
  - federation: 1.22.0
  - files: 2.4.0
  - files_downloadlimit: 5.0.0-dev.0
  - files_pdfviewer: 5.0.0-dev.0
  - files_reminders: 1.5.0
  - files_sharing: 1.24.1
  - files_trashbin: 1.22.0
  - files_versions: 1.25.0
  - firstrunwizard: 5.0.0-dev.0
  - forms: 5.2.3
  - logreader: 5.0.0-dev.0
  - lookup_server_connector: 1.20.0
  - nextcloud-aio: 0.8.0
  - nextcloud_announcements: 4.0.0-dev.0
  - notes: 4.12.4
  - notifications: 5.0.0-dev.0
  - notify_push: 1.2.1
  - oauth2: 1.20.0
  - password_policy: 4.0.0-dev.0
  - photos: 5.0.0-dev.1
  - privacy: 4.0.0-dev.0
  - profile: 1.1.0
  - provisioning_api: 1.22.0
  - recommendations: 5.0.0-dev.0
  - related_resources: 3.0.0-dev.0
  - serverinfo: 4.0.0-dev.0
  - settings: 1.15.1
  - sharebymail: 1.22.0
  - signlive: 0.9.9
  - spreed: 22.0.4
  - support: 4.0.0-dev.0
  - survey_client: 4.0.0-dev.0
  - systemtags: 1.22.0
  - tasks: 0.17.1
  - text: 6.0.1
  - theming: 2.7.0
  - twofactor_backupcodes: 1.21.0
  - twofactor_totp: 14.0.0
  - updatenotification: 1.22.0
  - user_status: 1.12.0
  - viewer: 5.0.0-dev.0
  - weather_status: 1.12.0
  - webhook_listeners: 1.3.0
  - whiteboard: 1.4.2
  - workflowengine: 2.14.0
Disabled:
  - activity: 5.0.0-dev.0 (installed 5.0.0-dev.0)
  - app_api: 32.0.0 (installed 32.0.0)
  - deck: 1.16.2 (installed 1.16.2)
  - encryption: 2.20.0
  - files_external: 1.24.0
  - richdocuments: 9.0.2 (installed 9.0.2)
  - snappymail: 2.38.2 (installed 2.38.2)
  - suspicious_login: 10.0.0-dev.0
  - twofactor_nextcloud_notification: 6.0.0-dev.0
  - user_ldap: 1.23.0

2

Hi, sounds like the signlive app is not compatible with nc32 yet. Disabling it should resolve the problem for you.

1 Like
3

And drop from here. Nextcloud would have caught it normally ahead of time but this suggests the app was force enabled, which bypassed compatibly checks.

However I’m surprised this happened with AIO; AIO’s update process clears the app_install_overwrite list during during major version bumps. When did you first install (or last enable) signlive?

4

Thank you. I deactivated it, alongside snappymail. Can’t trust an app whose domain is unavailable half the time in a year. Too bad for snappymail, the rainloop integration was such a great idea.

Once again, thank you for your help, and i’m sorry if i sounded rude, i was just panicking a bit with being unable to lauch as planned.

5

Thanks !

I installed the AIO and the apps last week.

Although for snappymail i only succeded on monday (domain failure of the dev(going on for month as written on his github issues)).

It maybe not perfect but i just embeded a rainloop instance as an external app, it will do the trick for now, as i can’t seem to make the official nexcloud mail app work properly (impossible to send mail).