# Startup problem

**URL:** <https://help.nextcloud.com/t/startup-problem/54040>\
**Category:** ℹ️ Support\
**Tags:** ovh, linux, nc16\
**Created:** [May 28, 2019, 3:41am UTC](https://help.nextcloud.com/t/startup-problem/54040 "2019-05-28T03:41:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jjr](https://help.nextcloud.com/letter_avatar/jjr/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjr](https://help.nextcloud.com/u/jjr)\
**Post date:** [May 28, 2019, 3:41am UTC](https://help.nextcloud.com/t/startup-problem/54040/1 "2019-05-28T03:41:44Z")

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Hi  
I start with Nextcloud and it’s not so simple!  
I did not find a clear tutorial!  
I am at OVH with my site [rousselle.fr](http://rousselle.fr)  
I created a folder /cloud.  
I copied in this folder the extracted files from the archive nextcloud-16.0.1.zip  
And I generated the ssl certificate for [cloud.rousselle.fr](http://cloud.rousselle.fr)  
I tested http and https access with a small php file.  
When I launch [https://cloud.rousselle.fr](https://cloud.rousselle.fr), I get a nice Nextcloud blue window with the message in French…  
"  
Internal Server Error

```
The server is unable to execute your request.
If this happens again, please send the technical details below to the server administrator.
The server log file can provide more information.
Technical information

    Remote address: 14.236 ...
    ID of the application: XOiOS ...
    "
    Did I miss something?
    Does calling my zone "cloud" and not "nextcloud" can affect operations?
    Hoping for help from some specialists of this software! Thank you in advance
    Jean-Jacques

```

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**Author:** ![JimmyKater](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jimmykater/32/4850_2.png) [@JimmyKater](https://help.nextcloud.com/u/JimmyKater)\
**Post date:** [May 28, 2019, 7:06am UTC](https://help.nextcloud.com/t/startup-problem/54040/2 "2019-05-28T07:06:38Z")

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> [@jjr](#):
>
> I did not find a clear tutorial!

my french is quite rusty but i think this [howto](https://open-freax.fr/maj-nextcloud-12-sur-un-mutualise-ovh/) (even in french) would perhaps help you

as for your issue: you haven’t posted enough information about your envorinment/server/setup so that it’s almost impossible to give you any valid answer

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**Author:** ![JimmyKater](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jimmykater/32/4850_2.png) [@JimmyKater](https://help.nextcloud.com/u/JimmyKater)\
**Post date:** [May 28, 2019, 7:15am UTC](https://help.nextcloud.com/t/startup-problem/54040/3 "2019-05-28T07:15:36Z")

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awww… crossposting of [this one here](https://help.nextcloud.com/t/probleme-de-demarrage-2/54036)…

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**Author:** ![tflidd](https://help.nextcloud.com/letter_avatar/tflidd/32/5_5575768a8748004e209b776fc1b2916d.png) [@tflidd](https://help.nextcloud.com/u/tflidd)\
**Post date:** [May 28, 2019, 7:29am UTC](https://help.nextcloud.com/t/startup-problem/54040/4 "2019-05-28T07:29:58Z")

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For Internal Server Errors you must check your webserver logfiles because it is a generic error and can be related to many many different issues:  
[https://docs.nextcloud.com/server/16/admin\_manual/issues/general\_troubleshooting.html#logfiles](https://docs.nextcloud.com/server/16/admin_manual/issues/general_troubleshooting.html#logfiles)

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**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\
**Post date:** [September 23, 2024, 5:10pm UTC](https://help.nextcloud.com/t/startup-problem/54040/5 "2024-09-23T17:10:47Z")

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This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 11, 2024, 3:02pm UTC](https://help.nextcloud.com/t/startup-problem/54040/6 "2024-12-11T15:02:27Z")

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