Nextcloud version (eg, 10.0.2): 12.0.0
Operating system and version (eg, Ubuntu 16.04): Ubuntu 16.04
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 5.6): 7.0.18
Is this the first time you’ve seen this error?: Yes
Can you reliably replicate it? (If so, please outline steps):
Login to desktop client. Get error message: “No connection to nextcloud at https://cloud.aquilatech.com Operation cancelled.”
The issue you are facing:
Starting today, this one user cannot login to the desktop client. We have reinstalled the client, rebooted her machine, rebooted the cloud server. Nothing helps at all. After 3 attempts her account gets locked by the domain. This is using LDAP. She can login to the web page for the cloud server with no problem, using the same credentials and that works. She has been working for 7 months with zero problems, until today. She uses the desktop client daily.
The output of your Nextcloud log in Admin > Logging:
{“reqId”:“vualWAzpK1RBCUXh1NfL”,“level”:2,“time”:“2017-07-03T21:07:02-04:00”,“remoteAddr”:“2001:470:8f63:1::…”,“user”:“5711E085-1756-4CDF-B821-8AD7CE00205D”,“app”:“no app in context”,“method”:“PROPFIND”,“url”:"/remote.php/webdav/",“m
essage”:“Missing expected parameters in change user hook”,“userAgent”:“Mozilla/5.0 (Windows) mirall/2.3.1 (build 8) (Nextcloud)”,“version”:“12.0.0.29”}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'updatechecker' => false,
'instanceid' => '...',
'passwordsalt' => '...',
'secret' => '...',
'trusted_domains' =>
array (
0 => 'cloud.dmz.aquila.local',
1 => 'cloud.aquilatech.com',
),
'datadirectory' => '/var/data/cloud/filesystem',
'overwrite.cli.url' => 'https://cloud.aquilatech.com',
'htaccess.RewriteBase' => '/',
'dbtype' => 'mysql',
'version' => '12.0.0.29',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => '...',
'logtimezone' => 'America/New_York',
'log_rotate_size' => 10485760,
'loglevel' => 1,
'installed' => true,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'no-reply',
'mail_domain' => 'aquilatech.com',
'mail_smtphost' => '....aquila.local',
'mail_smtpport' => '25',
'mail_smtpname' => '',
'mail_smtppassword' => '',
'trashbin_retention_obligation' => '30, 60',
'updater.server.url' => 'https://updates.nextcloud.com/updater_server/',
'maintenance' => false,
'updater.release.channel' => 'stable',
'versions_retention_obligation' => 'auto',
'trusted_proxies' =>
array (
0 => '10.0.8.1',
),
'theme' => '',
);
The output of your Apache/nginx/system log in `/var/log/____`:
10.0.8.1 - …@aquilatech.com [03/Jul/2017:21:26:47 -0400] "PROPFIND /remote.php/webdav/ HTTP/1.1" 207 1249 "-" "Mozilla/5.0 (Windows) mirall/2.3.1 (build 8) (Nextcloud)"
10.0.8.1 - …@aquilatech.com [03/Jul/2017:21:27:19 -0400] "GET /status.php HTTP/1.1" 200 4939 "-" "Mozilla/5.0 (Windows) mirall/2.3.1 (build 8) (Nextcloud)"