Ssh password authentication key failed

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I am trying to log on to my nextcloud appliance on ubuntu desktop and it keeps asking for the password, which is correct and logs me on in the raspberry pi but elsewhere i get access denied
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Nextcloud 21.0.0 snap
Operating system and version Ubuntu 20.04

I am unaware of my apache web server details because i installed it as an appliance

The issue you are facing:
am trying to log on to my nextcloud appliance on ubuntu desktop and it keeps asking for the password, which is correct and logs me on in the raspberry pi but elsewhere i get access denied

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

  1. Put in the server details on a terminal outside of the device
  2. Put in password
  3. saids accessed denied

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE