- Nextcloud Server version (e.g., 29.x.x):
34.0.2
- Operating system and version (e.g., Ubuntu 24.04):
openSUSE slowroll
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.67
- Reverse proxy and version _(e.g. nginx 1.27.2)
Apache 2.4.67
- PHP version (e.g, 8.3):
8.5.7
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After Upgrade to Server 34.0.2
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Distribution
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes (mod_security)
Summary of the issue you are facing:
After Upgrade, no previews are generated for HEIC images.
Steps to replicate it (hint: details matter!):
-
occ preview:generate XXX.heic gives “No preview generator available for file of typeimage/heic”
-
php -r ‘phpinfo();’ | grep HEIC:
ImageMagick supported formats => … HEIC,HEIF,…
Log entries (not applicable)
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
XXX
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "34.0.2.1",
"overwrite.cli.url": "XXX",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "XXX",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"theme": "",
"loglevel": 3,
"maintenance": false,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "sendmail",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"logfile": "nextcloud.log",
"auto_logout": true,
"app_install_overwrite": {
"0": "groupfolders",
"1": "bookmarks_fulltextsearch",
"4": "files_fulltextsearch_tesseract",
"5": "memories",
"6": "video_converter",
"7": "imageconverter",
"8": "officeonline",
"9": "fulltextsearch_elasticsearch",
"10": "camerarawpreviews",
"11": "fulltextsearch",
"12": "keeweb",
"13": "files_fulltextsearch",
"14": "extract",
"15": "files_external_onedrive",
"16": "dicomviewer",
"17": "maps",
"18": "files_zip",
"19": "metadata",
"20": "files_archive",
"21": "facerecognition",
"22": "workflow_media_converter"
},
"overwriteprotocol": "https",
"enable_previews": true,
"preview_max_x": 2048,
"preview_max_y": 2048,
"preview_max_filesize_image": 50,
"preview_max_memory": 256,
"preview_libreoffice_path": "\/usr\/bin\/libreoffice",
"preview_office_cl_parameters": " --headless --nologo --nofirststartwizard --invisible --norestore --convert-to png --outdir ",
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita",
"OC\\Preview\\Movie",
"OC\\Preview\\Image",
"OC\\Preview\\TIFF",
"OC\\Preview\\HEIC"
],
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 1.5
},
"logtimezone": "XXX",
"default_phone_region": "XX",
"memories.vod.path": "/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"maintenance_window_start": 1,
"filesystem_check_changes": 1,
"memories.exiftool": "\/bin\/exiftool",
"memories.db.triggers.fcu": true,
"memories.vod.disable": false,
"memories.vod.vaapi": true,
"trashbin_retention_obligation": "auto, 90",
"simpleSignUpLink.shown": false,
"memories.gis_type": 1,
"memories.exiftool_no_local": true
}
}
