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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 17.02
Operating system and version (eg, Ubuntu 17.04): Debian 10
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.38
PHP version (eg, 7.1): 7.3
The issue you are facing:
Some LDAP Users can’t login they always get an Internal Sever Error. Its a few from arround 500 Users, which are not working. Only after their attempt i get the Error Message below 3 Times.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Login with some specific Users
The output of your Nextcloud log in Admin > Logging:
{"reqId":"607cXw3O5P1ReKzv4QQw","level":3,"time":"2020-01-05T12:26:31+00:00","remoteAddr":"*.*.*.*","user":"*LDAPUSER*","app":"index","method":"GET","url":"/index.php/apps/files/","message":{"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/apps/files/lib/Controller/ViewController.php","line":130,"function":"getStorageInfo","class":"OC_Helper","type":"::","args":["/",false]},{"file":"/var/www/html/nextcloud/apps/files/lib/Controller/ViewController.php","line":178,"function":"getStorageInfo","class":"OCA\\Files\\Controller\\ViewController","type":"->","args":[]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":170,"function":"index","class":"OCA\\Files\\Controller\\ViewController","type":"->","args":["","",null,false]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":99,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":126,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files\\Controller\\ViewController","index",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files.view.index"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"files.view.index"}]},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"files.view.index"}]},{"file":"/var/www/html/nextcloud/lib/base.php","line":997,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files/"]},{"file":"/var/www/html/nextcloud/index.php","line":42,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/nextcloud/lib/private/legacy/helper.php","Line":488,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"17.0.2.1","id":"5e11d5f8566a6"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'instanceid' => 'removed',
'passwordsalt' => 'removed',
'secret' => 'removed',
'trusted_domains' =>
array (
0 => 'removed',
1 => 'removed',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '17.0.2.1',
'trusted_proxies' =>
array (
0 => 'removed',
),
'overwrite.cli.url' => 'http://removed',
'overwritehost' => 'removed',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'removed',
'installed' => true,
'maintenance' => false,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'skeletondirectory' => '/var/www/html/nextcloud/core/skeleton',
'default_language' => 'de',
'theme' => '',
'loglevel' => 0,
);
The output of your Apache/nginx/system log in /var/log/____
:
No Entry for time of login attempt