Support intro
Sorry to hear you’re facing problems 
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2):16.02
Operating system and version (eg, Ubuntu 17.04):Freenas 11.2U5
Apache or nginx version (eg, Apache 2.4.25): Nginx
PHP version (eg, 7.1):7.2.19
The issue you are facing:
After upgrading from 16.01 to 16.02 I get the error * Some files have not passed the integrity check. Further information on how to resolve this issue can be found in the [documentation] ([List of invalid files…] / [Rescan…]
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
List of my invalid files
Technical information
=====================
The following list covers which files have failed the integrity check. Please read
the previous linked documentation to learn more about the errors and how to fix
them.
Results
=======
- viewer
- EXTRA_FILE
- cypress.json
- cypress/integration/image.gif.spec.js
- cypress/integration/image-small.png.spec.js
- cypress/integration/videos.spec.js
- cypress/integration/images.spec.js
- cypress/integration/video.ogv.spec.js
- cypress/integration/video.mkv.spec.js
- cypress/integration/image.svg.spec.js
- cypress/integration/video.webm.spec.js
- cypress/integration/files.spec.js
- cypress/integration/image.png.spec.js
- cypress/integration/video.mp4.spec.js
- cypress/stop.sh
- cypress/support/index.js
- cypress/support/commands.js
- cypress/fixtures/image.png
- cypress/fixtures/image.bmp
- cypress/fixtures/image2.jpg
- cypress/fixtures/video.webm
- cypress/fixtures/video.mkv
- cypress/fixtures/image3.jpg
- cypress/fixtures/image4.jpg
- cypress/fixtures/image.svg
- cypress/fixtures/video1.mp4
- cypress/fixtures/video2.mp4
- cypress/fixtures/image-small.png
- cypress/fixtures/video.ogv
- cypress/fixtures/image.gif
- cypress/fixtures/image1.jpg
- cypress/utils/index.js
- cypress/start.sh
- cypress/plugins/index.js
Raw output
==========
Array
(
[viewer] => Array
(
[EXTRA_FILE] => Array
(
[cypress.json] => Array
(
[expected] =>
[current] => bf773ddaccd4c55ed0653dfe26d462c7b459c894a21537dcbc153f02d676b0d894720354d842190ec2c4b9421b1cbfd1b772407c1c784577caf85abe556ecb54
)
[cypress/integration/image.gif.spec.js] => Array
(
[expected] =>
[current] => aa460a5c24d921926a74bb18ac241103e7cfb0268843ae02fac2fc84dcf4e4c24e2060f020d7899e26fe39135a846f30c2859050ec75bd64dde87faeea344b14
)
[cypress/integration/image-small.png.spec.js] => Array
(
[expected] =>
[current] => daa93e864599bfd53fac612981afec3226cb189ab126a4b7e68ebed66905d409a940eeb2e8df0fd5b569da72db2cc476de03847a4bf429515187e88a81959c74
)
[cypress/integration/videos.spec.js] => Array
(
[expected] =>
[current] => f9de7731b4430677b0a5739ecfdf73ebad7d6912c7f468177846e09e5b75cfd962b576b3e31d7546c5ff055e2caf49311bce81c7a0fd407b262f71050366d076
)
[cypress/integration/images.spec.js] => Array
(
[expected] =>
[current] => 36df65eda12222d85676416c7f8771652c05bc05108d033bcd2b65527112cfddfb2df9137fb9e9f6253a5bebb76c9051b1bbe5ca31c60735680b8960ccc9c4ba
)
[cypress/integration/video.ogv.spec.js] => Array
(
[expected] =>
[current] => efbd8643c7977b5fd89265a0195c0fc856e9c97eccd6c7a71c66130463c2dd1c3156ffd02b7368af9addc2ec25fe9bd9d28f98c914eaffa9f5c24a7e17567bf3
)
[cypress/integration/video.mkv.spec.js] => Array
(
[expected] =>
[current] => 554f3a94dc76c500244b5f55b1b1e7d3cb487932284ad908e7ebc0139d373cd5de9bde697bf54205d049e5174a85a888e59430b3b795b2db7c9f1f2f0c0de001
)
[cypress/integration/image.svg.spec.js] => Array
(
[expected] =>
[current] => cec04f1e2c153bbed680684ac78694f58ea3ded6e84af2b8f601b59e582c2379459795e484f7ab3b4b7f7a8facdd62811a3fa930d5517bc39aff6592d212b8c6
)
[cypress/integration/video.webm.spec.js] => Array
(
[expected] =>
[current] => a80b0c73c088ed9b38f3d611542b266418ec5ad1dd2688908ebe25488769327713e568b8b33526b1367695ab49211406251e49ed00fe73a06d66cf04624bef97
)
[cypress/integration/files.spec.js] => Array
(
[expected] =>
[current] => 7c295f26d37e0e2db83bfbd9e58beed08fe7da5b731e5944aefab568396d9bb328bb59d0c1b86c919cb8dd445bba37f77f83a8381c54ac8879c3d2b9c2798cd6
)
[cypress/integration/image.png.spec.js] => Array
(
[expected] =>
[current] => 475d783a88adfe90a7f2703b53edc406380979d1314c9f8726ebfb6378b0c6b6a645c78f591499b66bfb624e20e228f6fbb123f6daa5457223dd1be5856ad9fe
)
[cypress/integration/video.mp4.spec.js] => Array
(
[expected] =>
[current] => b1961b28616b8abff2b634b81e74b39e045f2f5852c2c4276c75bb67e3c97e0a5396ae27a2f23e65ac2d7b12ef0d13125c88c53175391514c8a932e5d1a658d4
)
[cypress/stop.sh] => Array
(
[expected] =>
[current] => ee4700342e52524f88da50a64426aeea94aa5857ac446ddae9015e35e8f1d92fd7e7baa5a4f80235bb149bb9c2d82903534d73ee03e75066f4cbf150141d27f0
)
[cypress/support/index.js] => Array
(
[expected] =>
[current] => 782a5ca99cd32314d8d754ede1d867f95ba9aeb4f38014a94a04cb0d2e7ff6eab849a557e6022d16b780fe1728dc3e4db9157323b912a1892523e127847875fb
)
[cypress/support/commands.js] => Array
(
[expected] =>
[current] => 1cca271b4c349eefcc44450e439f17d53f84f2aa479291aceb14c2c9a69ad614d38bdd01611cbb1e7002493c84a934d548dfc5357808b61695ceb2cad7e28501
)
[cypress/fixtures/image.png] => Array
(
[expected] =>
[current] => 50e54358eb0473f9894f54cffcf10a62321321d4db08d62425f6947149d5afde2d080d089fbe94c12d94e23c193e34393169c28f914f22004e61d3cd91fea448
)
[cypress/fixtures/image.bmp] => Array
(
[expected] =>
[current] => c9810c4167a43a3ddf16fc5d49cf8f6875c45dfb3bbb283b06d7345b4f9d97cf3633e3799216065e1db01291277332ab27b3acdd16285f2e81ed6a38fed57816
)
[cypress/fixtures/image2.jpg] => Array
(
[expected] =>
[current] => 81041d26e4f61d8b926e944cc457ba800b3062e2b835f2dc9286532da0c876ee0945193c54a1295aeb7bd212e55f842b67aed9b4e4c9a39630b0dc0c7b1ad0ce
)
[cypress/fixtures/video.webm] => Array
(
[expected] =>
[current] => 3ef5faf52f935d5e322227e2f5907b156816f8c5a254a785a8d989852e2694cf4510e4d2d6c046d9b31900583ff44cbd1fc722de5b30ec134e300f3d9e685bfb
)
[cypress/fixtures/video.mkv] => Array
(
[expected] =>
[current] => 68c78a1437041453c713d447c0ac6aa466666a66369d98bde4b4d7ceb3f6fc1f683890caf5f6d5c500de1ca2a452697baa9b70e721ce4f9b39428a8a6e47c640
)
[cypress/fixtures/image3.jpg] => Array
(
[expected] =>
[current] => c112fc23235a414a2f86435f3c9cace73fca507782043c7518e0b3c5c34e190ba0709622c0efd34c126753bc5d960fe1a78bec0de6a3ec83a3d5626b5f0a408d
)
[cypress/fixtures/image4.jpg] => Array
(
[expected] =>
[current] => 033ee655d82249a110a237c1519fa145afc7383a0f27a676b53933949795590be251b83c799ad2700847c8ae6cf85f331a21617f5117a51cc38b8c6c2425299c
)
[cypress/fixtures/image.svg] => Array
(
[expected] =>
[current] => 75d274e7440faee5caa412ed3f1be20b5684c9c5cd19b60cc1524607a32770f8c44ddad9926fc6ac56134936e7b6721d9152f17ec06784e7cfd02c16600c8898
)
[cypress/fixtures/video1.mp4] => Array
(
[expected] =>
[current] => 65e4b16ed459352fbce164a8d65ec8167dd4fafa4ebb8d00d2f2d8742f989afa09f4bb46ec51237ad10f346ba73e0415be8229be1dc929afb3dab8bb646ba0a1
)
[cypress/fixtures/video2.mp4] => Array
(
[expected] =>
[current] => 3ff782d0f1e29f573a7ba22e13007fc0927d5fec4845e77b9c6fe03f67de90b9133a6d145569f990080bee6c47a0a9939118afb113afbef848e3466a3bbb14c0
)
[cypress/fixtures/image-small.png] => Array
(
[expected] =>
[current] => 6a6e063dd89639fe22aec424a83c940ad6f724bb1582c779548e6d548790b822d067cb5b339b60ce520f9ce6ba2a6e5f10a0c079428035b0ff970cf65bb98064
)
[cypress/fixtures/video.ogv] => Array
(
[expected] =>
[current] => e95c985cdaea0fd63ee1268ffa15feda87168c98e5a7114623b75bfd8d9782f51f77e16908975424285bd39aa52fae884fdd5a6625cd3a9c78a4cf8b2a9f3183
)
[cypress/fixtures/image.gif] => Array
(
[expected] =>
[current] => 4b8fc05bc9b8546c77fc06577a6f7d771b2f89143eede005c7f240a154c2283e3cd68d84a8afbd61b9b2ff0b3d45a2965ed7495b8a0d73af233b80cc82dc61e2
)
[cypress/fixtures/image1.jpg] => Array
(
[expected] =>
[current] => c219f5c35cf5f2ecbc1e2121537ffc1f9c8e063adeaad2fb820393704250c53c6b4ff388e294f4909c501e10688c691dc7257130600de230984f1f4110e78a99
)
[cypress/utils/index.js] => Array
(
[expected] =>
[current] => 61e3b0405c0411708981a45154e13f124cc5bfc431a25d92580ae4ba5f276026d6df883702db3adc827a9dabfbe6bf377ceea5a2a7bcdc939ed2329cad2f8d33
)
[cypress/start.sh] => Array
(
[expected] =>
[current] => 8692dc0c8489fc602d55da7fdb5a858d9be8bcfb878b21457ea80443cd6b8bf9239d7453e96bc1f266f8a5165918fff44e4df11d36d8d349b31053f05bc94ab8
)
[cypress/plugins/index.js] => Array
(
[expected] =>
[current] => 03eb6d2dcce575ca0c1597700f6ad97014f96cb148785cbe948e2930588ec78aa234b8698c40883a318c65f8a88eb836093b85dada99ed1361dce3e4b050cb47
)
)
)
)```