Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.8
Operating system and version (eg, Ubuntu 24.04): Ubuntu 20.04.6
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41
PHP version (eg, 8.3): PHP 8.2.17
The issue you are facing:
Some of my directories are not syncing. I have Local (external storages) that contain multiple folders. Some of theses folders are not available in my NextCloud web/app etc. If i restart the server it might change what folder are missing but never gets complete.
Is this the first time you’ve seen this error? : N
I really dont find any error in logs. Any idea where to start?