Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.1
Operating system and version (eg, Ubuntu 29.04): docker manual
Apache or nginx version (eg, Apache 2.4.25): docker manual
PHP version (eg, 8.3): docker manual
The issue you are facing:
Clicking on certain apps just seems to reload the previous page im on. i can click on the files app, calendar, contacts, deck, memories
ones that dont load: news, mail, notes. whats odd is that the news app loads up to date information from the android app so it appears to be able to connect fine.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Click on files app
- load files then click on mail app
- page reloads files app
The output of your Nextcloud log in Admin > Logging:
only has some messages about memory grew more than 10mb when executing OCA DAV Background when trying to sync calendar
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
will provide later but only that thats changed seems to be updating to 29.01
The output of your Apache/nginx/system log in /var/log/____
:
will provide later
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
no errors