I’m trying to update from NC15 to NC16. When I try to open the updater, the following message appears:
Step 6 is currently in process. Please reload this page later.
There is no more information thatn that. When I access the protocol over the webui, there’s no new messages (last ones are from 3 months ago).
Anybody an idea why it is stuck?
Nextcloud version: 15 --> 16.0.3
Operating system and version: FreeNAS 11.2
Apache or nginx version: 2.4
PHP version: 7.2
Is this the first time you’ve seen this error?: Y
Steps to replicate it:
- Open WebUI
- Start updater
I had this happen on step 3. Now, step 3 I think is a bit safer since it was only the step of downloading the update. Since you’re on FreeNAS, I assume this is in a jail? Also, did you take a snapshot BEFORE you ran the updater? Either way, make backups of your data and once the backups are done, I would suggest a snapshot.
Maintenance mode off, then go to the directory where you store your data and find the updater-oc*** and appdata-oc*** directories and remove those. Finally, run the updater from the command line:
sudo -u www php /path/to/nextcloud/updater/updater.phar
Should all work after that. If not, rollback to your snapshot of your previously known working state before you did this work.
well it worked but after some more I completely destroyed my NC installation now a re-install is needed.
Anyway, thanks again!