# SOLVED: RedisException ERR AUTH \ (Level 3 Nextcloud Log Error) **URL:** \ **Category:** ℹ️ Support\ **Created:** [July 24, 2020, 10:40pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175 "2020-07-24T22:40:14Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![buzz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/buzz/32/35777_2.png) [@buzz](https://help.nextcloud.com/u/buzz)\ **Post date:** [July 24, 2020, 10:40pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/1 "2020-07-24T22:40:14Z")
> **Support intro** > > Sorry to hear you’re facing problems 🙁 > > _**[help.nextcloud.com](http://help.nextcloud.com) is for home/non-enterprise users. If you’re running a business, paid support can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where we can ensure your business keeps running smoothly.**_ > > In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces: > > ``` > example > > ``` > > Or for longer, use three backticks above and below the code snippet: > > ```auto > longer > example > here > > ``` > > Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ❤ Nextcloud version: 19.0.1-1 Operating system and version: linux 5.7.9.arch1-1 nginx version: nginx-mainline 1.19.1-1 PHP version: 7.4.8-2 The issue you are facing: Many, many of the following erros in the Nextcloud log file: ```auto RedisException ERR AUTH called without any password configured for the default user. Are you sure your configuration is correct? ``` Is this the first time you’ve seen this error?: Yes, since redis update Steps to replicate it: 1. Update Nextcloud, PHP, and redis to most current versions 2. Open local Nextcloud server page 3. Observe Nextcloud log file A sample of the output of your Nextcloud log in **Admin \> Logging** : ```auto {"reqId":"ECeRVEDY4iPyDZgN2vlN","level":3,"time":"2020-07-24T21:59:08+00:00","remoteAddr":"172.63.63.63","user":"--","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/calendars/ncuser/cal1/","message":{"Exception":"RedisException","Message":"ERR AUTH called without any password configured for the default user. Are you sure your configuration is correct?","Code":0,"Trace":[{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":94,"function":"auth","class":"Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":108,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Factory.php","line":135,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1021,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1970,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Files/View.php","line":118,"function":"getLockingProvider","class":"OC\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":810,"function":"__construct","class":"OC\\Files\\View","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":388,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/lib/AppInfo/Application.php","line":48,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/appinfo/app.php","line":27,"function":"register","class":"OCA\\Support\\AppInfo\\Application","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":266,"args":["/usr/share/webapps/nextcloud/apps/support/appinfo/app.php"],"function":"require_once"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":155,"function":"requireAppFile","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApp","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":647,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":1090,"function":"init","class":"OC","type":"::"},{"file":"/usr/share/webapps/nextcloud/remote.php","line":115,"args":["/usr/share/webapps/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","Line":94,"CustomMessage":"--"},"userAgent":"DAVx5/3.0-ose2 (2020/05/01; dav4jvm; okhttp/4.5.0) Android/10","version":"19.0.1.1"} {"reqId":"kdFkNyVy9RCNFpsHoiTG","level":3,"time":"2020-07-24T22:00:01+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":{"Exception":"RedisException","Message":"ERR AUTH called without any password configured for the default user. Are you sure your configuration is correct?","Code":0,"Trace":[{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":94,"function":"auth","class":"Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":108,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Factory.php","line":135,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1021,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1970,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Files/View.php","line":118,"function":"getLockingProvider","class":"OC\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":810,"function":"__construct","class":"OC\\Files\\View","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":388,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/lib/AppInfo/Application.php","line":48,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/appinfo/app.php","line":27,"function":"register","class":"OCA\\Support\\AppInfo\\Application","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":266,"args":["/usr/share/webapps/nextcloud/apps/support/appinfo/app.php"],"function":"require_once"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":155,"function":"requireAppFile","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApp","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":647,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":1090,"function":"init","class":"OC","type":"::"},{"file":"/usr/share/webapps/nextcloud/cron.php","line":42,"args":["/usr/share/webapps/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","Line":94,"CustomMessage":"--"},"userAgent":"--","version":"19.0.1.1"} {"reqId":"KgPTzZux7T5IySmzz91M","level":3,"time":"2020-07-24T22:02:21+00:00","remoteAddr":"172.63.63.63","user":"--","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/calendars/ncuser/cal1/","message":{"Exception":"RedisException","Message":"ERR AUTH called without any password configured for the default user. Are you sure your configuration is correct?","Code":0,"Trace":[{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":94,"function":"auth","class":"Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":108,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Factory.php","line":135,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1021,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters 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replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":388,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/lib/AppInfo/Application.php","line":48,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/appinfo/app.php","line":27,"function":"register","class":"OCA\\Support\\AppInfo\\Application","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":266,"args":["/usr/share/webapps/nextcloud/apps/support/appinfo/app.php"],"function":"require_once"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":155,"function":"requireAppFile","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApp","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":647,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":1090,"function":"init","class":"OC","type":"::"},{"file":"/usr/share/webapps/nextcloud/remote.php","line":115,"args":["/usr/share/webapps/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","Line":94,"CustomMessage":"--"},"userAgent":"DAVx5/3.0-ose2 (2020/05/01; dav4jvm; okhttp/4.5.0) Android/10","version":"19.0.1.1"} {"reqId":"NEdGGF7geL7kMpWaXmnG","level":3,"time":"2020-07-24T22:15:01+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":{"Exception":"RedisException","Message":"ERR AUTH called without any password configured for the default user. Are you sure your configuration is correct?","Code":0,"Trace":[{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":94,"function":"auth","class":"Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","line":108,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Memcache/Factory.php","line":135,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Server.php","line":1021,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":[" ***sensitive parameters 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replaced***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/ServerContainer.php","line":124,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":388,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":71,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":116,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":414,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":385,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/lib/AppInfo/Application.php","line":48,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/support/appinfo/app.php","line":27,"function":"register","class":"OCA\\Support\\AppInfo\\Application","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":266,"args":["/usr/share/webapps/nextcloud/apps/support/appinfo/app.php"],"function":"require_once"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":155,"function":"requireAppFile","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApp","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":647,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":1090,"function":"init","class":"OC","type":"::"},{"file":"/usr/share/webapps/nextcloud/cron.php","line":42,"args":["/usr/share/webapps/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/usr/share/webapps/nextcloud/lib/private/RedisFactory.php","Line":94,"CustomMessage":"--"},"userAgent":"--","version":"19.0.1.1"} ``` The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto { "instanceid": " ***REMOVED SENSITIVE VALUE***", "passwordsalt": " ***REMOVED SENSITIVE VALUE***", "secret": " ***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "my.domain.com" ], "memcache.local": "\\OC\\Memcache\\APCu", "memcache.distributed": "\\OC\\Memcache\\Redis", "redis": { "host": " ***REMOVED SENSITIVE VALUE***", "port": 0, "dbindex": 0, "password": " ***REMOVED SENSITIVE VALUE***", "timeout": 1.5 }, "memcache.locking": "\\OC\\Memcache\\Redis", "datadirectory": " ***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "19.0.1.1", "overwrite.cli.url": "https:\/\/my.domain.com", "dbname": " ***REMOVED SENSITIVE VALUE***", "dbhost": " ***REMOVED SENSITIVE VALUE***", "dbport": "3306", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": " ***REMOVED SENSITIVE VALUE***", "dbpassword": " ***REMOVED SENSITIVE VALUE***", "installed": true, "log_type": "file", "logfile": "\/var\/log\/nextcloud-error.log", "loglevel": 3, "mail_smtpmode": "smtp", "mail_smtpsecure": "ssl", "mail_sendmailmode": "smtp", "mail_from_address": " ***REMOVED SENSITIVE VALUE***", "mail_domain": " ***REMOVED SENSITIVE VALUE***", "mail_smtpauthtype": "LOGIN", "mail_smtpauth": 1, "mail_smtphost": " ***REMOVED SENSITIVE VALUE***", "mail_smtpport": "465", "mail_smtpname": " ***REMOVED SENSITIVE VALUE***", "mail_smtppassword": " ***REMOVED SENSITIVE VALUE***", "maintenance": false, "theme": "", "app_install_overwrite": [ "files_rightclick", "files_reader" ] } ``` The output of your Apache/nginx/system log in `/var/log/nginx-error.log: ```auto 2020/07/24 15:55:14 [warn] 1429#1429: *680 an upstream response is buffered to a temporary file /var/lib/nginx/proxy/1/00/0000000001 while reading upstream, client: 63.63.63.63, server: my.domain.com, request: "GET /loleaflet/a400fc3/bundle.js HTTP/2.0", upstream: "https://127.0.0.1:9980/loleaflet/a400fc3/bundle.js", host: "my.domain.com" 2020/07/24 15:55:14 [warn] 1429#1429: *680 an upstream response is buffered to a temporary file /var/lib/nginx/proxy/2/00/0000000002 while reading upstream, client: 63.63.63.63, server: my.domain.com, request: "GET /loleaflet/a400fc3/bundle.css HTTP/2.0", upstream: "https://127.0.0.1:9980/loleaflet/a400fc3/bundle.css", host: "my.domain.com" ``` ---
**Author:** ![buzz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/buzz/32/35777_2.png) [@buzz](https://help.nextcloud.com/u/buzz)\ **Post date:** [July 24, 2020, 10:44pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/2 "2020-07-24T22:44:23Z")
To follow-up on my post, I do not know much about redis, but I have tried various configuration changes to make redis happy, but to no avail. Until the most recent redis update, I ran the Nextcloud instance without any redis issue whatsoever. Thank you for you help! buzz ---
**Author:** ![RAlm](https://help.nextcloud.com/letter_avatar/ralm/32/5_5575768a8748004e209b776fc1b2916d.png) [@RAlm](https://help.nextcloud.com/u/RAlm)\ **Post date:** [July 26, 2020, 9:33pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/3 "2020-07-26T21:33:52Z")
The obvious needs to be asked first. Your config.php suggests a Redis password. Is that password still showing in your /etc/redis.conf file? A second but not so obvious place to check is your php.ini and php-fpm pool files if PHP was configured to use Redis as the session handler. Are you also seeing “Redis server went away” in Nextcloud? Last time I saw that error there was a typo in my Redis password for the site’s php-fpm pool file. ---
**Author:** ![buzz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/buzz/32/35777_2.png) [@buzz](https://help.nextcloud.com/u/buzz)\ **Post date:** [July 27, 2020, 2:50pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/4 "2020-07-27T14:50:13Z")
@RAlm: The “obvious” suggestion was the one that fixed it. Redis 6, as you may know, changed security a bit. To my knowledge, I never entered a password in redis.conf, and I didn’t have this problem previously; perhaps Redis 6 changed that behavior. Either way, I added this line to the redis.conf file, and the error is gone: **`requirepass `** It seems there’s a better solution, but I didn’t have time to learn about Redis ACL, which is I think where I need to look next for a long term fix. Thank you for your help! buzz ---
**Author:** ![RAlm](https://help.nextcloud.com/letter_avatar/ralm/32/5_5575768a8748004e209b776fc1b2916d.png) [@RAlm](https://help.nextcloud.com/u/RAlm)\ **Post date:** [July 27, 2020, 4:59pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/5 "2020-07-27T16:59:37Z")
Glad it worked out and you’re welcome. I do recall reading about better ways to authenticate in Redis 6 (I use 5). Apparently, a study of some kind found that over 60 percent of Redis installations weren’t secured with a password and crypto mining intruders were having a field day. I think that was the impetus for a new security model in version 6. ACL is definitely an improvement but you should be safe with the plain text password in the meantime. ---
**Author:** ![castillo92](https://help.nextcloud.com/user_avatar/help.nextcloud.com/castillo92/32/26776_2.png) [@castillo92](https://help.nextcloud.com/u/castillo92)\ **Post date:** [July 28, 2020, 5:57am UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/6 "2020-07-28T05:57:31Z")
I always comment that line, disabling the password for authentication ---
**Author:** ![buzz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/buzz/32/35777_2.png) [@buzz](https://help.nextcloud.com/u/buzz)\ **Post date:** [July 28, 2020, 2:46pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/7 "2020-07-28T14:46:29Z")
@castillo92, the redis.conf file for the new Redis 6 had this line commented out, and that’s what was causing the error messages. For the reasons @RAlm pointed out above, it seems that there needs to be some security on Redis, whether via ` **requirepass** ` or ACL. buzz ---
**Author:** ![castillo92](https://help.nextcloud.com/user_avatar/help.nextcloud.com/castillo92/32/26776_2.png) [@castillo92](https://help.nextcloud.com/u/castillo92)\ **Post date:** [July 28, 2020, 8:40pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/8 "2020-07-28T20:40:35Z")
Oh! It seems yesterday I do not understand the point. So Redis 6 will force us to setup a password? In that case, the only modification than we must do is to edit the nextcloud config file, right? ---
**Author:** ![buzz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/buzz/32/35777_2.png) [@buzz](https://help.nextcloud.com/u/buzz)\ **Post date:** [July 28, 2020, 10:50pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/9 "2020-07-28T22:50:19Z")
@castillo92, in my case, I updated the Nextcloud configuration file and the redis.conf files to ensure the passwords were the same. In Redis 6, the **`requirepass`** statement is commented out of the redis.conf file, but in the Nextcloud config file, there is a default password–at least in my instance. ---
**Author:** ![castillo92](https://help.nextcloud.com/user_avatar/help.nextcloud.com/castillo92/32/26776_2.png) [@castillo92](https://help.nextcloud.com/u/castillo92)\ **Post date:** [July 28, 2020, 11:16pm UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/10 "2020-07-28T23:16:56Z")
Thanks you very much. I’ll keep an eye out when my Redis is updated. In my case, there is not a redis password in the Nextcloud config file, I will have to write it when Redis be updated ---
**Author:** ![sparks-n-chips](https://help.nextcloud.com/letter_avatar/sparks-n-chips/32/5_5575768a8748004e209b776fc1b2916d.png) [@sparks-n-chips](https://help.nextcloud.com/u/sparks-n-chips)\ **Post date:** [October 4, 2021, 4:32am UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/11 "2021-10-04T04:32:43Z")
FIRST: THANK YOU. requirepass was the directive I needed. I am using the docker images so i was able to use the environment variables to configure nextcloud, but I needed to create and mount the redis.conf file with the directive you gave us. Second: I learned not to put the \<\> on the password – Only cost me a few minutes, but I wasn’t sure if that was some goofy syntax/quoting thing. All good thanks to you! ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 7:51am UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/12 "2024-12-12T07:51:13Z")
---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 7:51am UTC](https://help.nextcloud.com/t/solved-redisexception-err-auth-password-level-3-nextcloud-log-error/88175/13 "2024-12-12T07:51:14Z")