[Solved] Only Office has stopped working

🍱 Features & apps onlyoffice
1

Hi,

A few weeks ago my Only Office app stopped working. When trying to open a document it just hangs on the loading screen. When I first noticed this a few weeks ago I also saw that I need to update the Community Document Server so I thought that this might be causing the issue but when I tried to update to the new version I found that I couldn’t update the Community Document Server. so I manually downloaded the updated package to the apps folder and updated from there. This did not solve the problem and now when I save the server settings in Only Office setting I get this error:

Error when trying to connect (cURL error 60: SSL: no alternative certificate subject name matches target host name ‘192.168.1.205’ (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)) (version 5.4):heavy_multiplication_x:

I have un-installed and re-installed the Community Document server and OnlyOffice using the occ command but the problem persists. As at test I tried to connect to the Demo server and got this error:

Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 5.4)

I am completely lost and going round in circles. Can someone help please.

Thanks.

Nextcloud version 18.07
Operating system Ubuntu 20.04
nginx version _1.19.1
PHP version _ 7.4.8

2

I do not use it. But perhaps you can test this beginning with:

If you are using a self-signed certificate for …

3

Thanks Devnull,

I’m not using a self signed certificate . I’m using a certificate from Lets Encrypt but I tried this mod for self signed certificate anyway. But unfortunately, It didn’t work.

4

Ok. But in the error message something get work. In your last log the names differ and there is perhaps a problem with the certificate or the name. Test your virtual webservers and the configurations of your services.

5

Hi devnull,

I’m fairly new to this. How would I test my virtual webservers and the configurations of your services?

6

I’ve solved my issue. I had logged into my Nextcloud admin account via my Lan address as I was working within my own network. As soon as I logged in using my Nextcloud server domain name address I was able to save the server settings and the error dissapeared . OpenOffice is working now.