[details=“Unable to access the settings. The message is ‘Internal server error
The server is unable to execute your request.’ with a Request ID”]
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
Description : Logging and all functionnality run correctly but it's impossible to enter in settings.
This returns an internal error.
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
[/details]
Nextcloud version : 24.0.1
Operating system and version : Ubuntu 22.04 (Jammy Jellyfish)
Apache version : 2.4.52
PHP version : 8.1
VirtualBox version : 6.1.34 on Fedora 34
The issue you are facing:
Is this the first time you’ve seen this error? : Y
Steps to replicate it:
- Install Ubuntu + Apache2 + php modules + mysql ( => Success )
( Document used : Comment créer votre propre service cloud avec Nextcloud ? – Homputer Security ) - Install Nextcloud in /var/www/html/nextcloud ( => Success )
- Create users accounts in Menu > Users ( => Success )
→ It was for recreate MySQL database because of I forgot to save the old MySQL database before reset the Virtual Machine. - Restore users files in /var/www/html/nextcloud/data ( => Success )
- chown -R www-data:www-data /var/www/html/nextcloud ( => Success )
- sudo -u www-data php occ files:scan --all ( => Success )
- sudo -u www-data php occ upgrade => “Nextcloud is already latest version”
- Try to access Menu > Settings ( => Fail )
The output of your Nextcloud log in Admin > Logging:
Unvailable because of access to Settings is require.
I have tried to load https://My_URL/index.php/settings/admin/logging
It's the same result :
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
The URL is replaced by My_URL because of it's for a private access.
It's an experience for tests and learning on a dedicated personnal computer.
.
# vim /var/www/html/nextcloud/config/config.php
<?php
$CONFIG = array (
'instanceid' => 'CLICK',
'passwordsalt' => 'CLICK',
'secret' => 'CLICK',
'trusted_domains' =>
array (
0 => 'My_URL',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.1.1',
'overwrite.cli.url' => 'https://My_URL/nextcloud,
'dbname' => 'nextcloud',
'dbhost' => 'localhost:80',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'admin',
'dbpassword' => 'CLICK',
'installed' => true,
'maintenance' => false,
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'app_install_overwrite' =>
array (
0 => 'weather',
),
);
The output of your Apache/system log in /var/log/____:
The following is the log files just after run :
1. sudo -u www-data php occ maintenance:update:htaccess
2. systemctl restart apache2
3. Reload the dashboard in Firefox (successsfully) and click with mouse on Menu > Settings (failed)
Rq : I used CLICK for sensitive data substitution in logs.
# cat /var/log/apache2/error.log
...
[Sat May 28 20:29:19.704084 2022] [mpm_prefork:notice] [pid 284147] AH00170: caught SIGWINCH, shutting down gracefully
[Sat May 28 20:29:20.152346 2022] [mpm_prefork:notice] [pid 285952] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Sat May 28 20:29:20.152444 2022] [core:notice] [pid 285952] AH00094: Command line: '/usr/sbin/apache2'
# cat /var/log/apache2/access.log
...
192.168.0.254 - - [28/May/2022:20:34:25 +0200] "GET /index.php/settings/user HTTP/1.1" 500 7140 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0"
192.168.0.254 - - [28/May/2022:20:34:27 +0200] "GET /index.php/apps/terms_of_service/terms HTTP/1.1" 412 1254 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0"
#
No event in /var/log/apache2/other_vhosts_access.log
No event in /var/log/php8.1-fpm.log
No event in /var/log/php-fpm/php8.1-fpm.log
No event in /var/log/mysql/error.log
# journalctl -xe
...
mai 28 21:35:01 My_URL CRON[287515]: pam_unix(cron:session): session opened for user root(uid=0) by (uid=0)
mai 28 21:35:01 My_URL CRON[287518]: (root) CMD (command -v debian-sa1 > /dev/null && debian-sa1 1 1)
mai 28 21:35:01 My_URL CRON[287515]: pam_unix(cron:session): session closed for user root
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
# grep -i "admin" ./data/nextcloud.log
...
{"reqId":"CLICK","level":3,"time":"2022-05-28T19:35:52+00:00","remoteAddr":"192.168.0.254","user":"admin","app":"index","method":"GET","url":"/index.php/settings/user","message":"Could not resolve OCA\\Github\\Settings\\PersonalSection! Class \"OCA\\Github\\Settings\\PersonalSection\" does not exist","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.1.1","exception":{"Exception":"OCP\\AppFramework\\QueryException","Message":"Could not resolve OCA\\Github\\Settings\\PersonalSection! Class \"OCA\\Github\\Settings\\PersonalSection\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":133,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/ServerContainer.php","line":161,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":57,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Settings/Manager.php","line":130,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Settings/Manager.php","line":288,"function":"getSections","class":"OC\\Settings\\Manager","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/CommonSettingsTrait.php","line":107,"function":"getPersonalSections","class":"OC\\Settings\\Manager","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/CommonSettingsTrait.php","line":62,"function":"formatPersonalSections","class":"OCA\\Settings\\Controller\\PersonalSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/CommonSettingsTrait.php","line":139,"function":"getNavigationParameters","class":"OCA\\Settings\\Controller\\PersonalSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/PersonalSettingsController.php","line":64,"function":"getIndexResponse","class":"OCA\\Settings\\Controller\\PersonalSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"index","class":"OCA\\Settings\\Controller\\PersonalSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1023,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","Line":122,"CustomMessage":"--"}}
).