Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE
NextCloud Server receives authentication error since today. It worked until today. I guess it's a problem on the mail-service-provider but I would like to be sure. Here is the error-protocol:
Fehler mail OCA\Mail\Exception\ServiceException: Sync failed for 5:INBOX: Mail server denied authentication.
2023-02-28T10:29:18+0100
Fehler mail OCA\Mail\Exception\ServiceException: Sync failed for 3:INBOX: Mail server denied authentication.
/var/www/html/nextcloud/apps/mail/lib/Service/Sync/SyncService.php - line 126:
OCA\Mail\Service\Sync\ImapToDbSynchronizer->sync()
/var/www/html/nextcloud/apps/mail/lib/Controller/MailboxesController.php - line 153:
OCA\Mail\Service\Sync\SyncService->syncMailbox()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 225:
OCA\Mail\Controller\MailboxesController->sync()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 133:
OC\AppFramework\Http\Dispatcher->executeController()
/var/www/html/nextcloud/lib/private/AppFramework/App.php - line 172:
OC\AppFramework\Http\Dispatcher->dispatch()
/var/www/html/nextcloud/lib/private/Route/Router.php - line 298:
OC\AppFramework\App::main()
/var/www/html/nextcloud/lib/base.php - line 1047:
OC\Route\Router->match()
/var/www/html/nextcloud/index.php - line 36:
OC::handleRequest()
Verursacht durch Horde_Imap_Client_Exception: Mail server denied authentication.
/var/www/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php - line 850:
Horde_Imap_Client_Socket->_login("*** sensiti ... *")
/var/www/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php - line 1610:
Horde_Imap_Client_Base->login("*** sensiti ... *")
/var/www/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php - line 4049:
Horde_Imap_Client_Base->status()
/var/www/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php - line 3644:
Horde_Imap_Client_Base->_syncStatus()
/var/www/html/nextcloud/apps/mail/lib/IMAP/Sync/Synchronizer.php - line 116:
Horde_Imap_Client_Base->sync()
/var/www/html/nextcloud/apps/mail/lib/IMAP/Sync/Synchronizer.php - line 72:
OCA\Mail\IMAP\Sync\Synchronizer->getNewMessageUids()
/var/www/html/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php - line 375:
OCA\Mail\IMAP\Sync\Synchronizer->sync()
/var/www/html/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php - line 235:
OCA\Mail\Service\Sync\ImapToDbSynchronizer->runPartialSync()
/var/www/html/nextcloud/apps/mail/lib/Service/Sync/SyncService.php - line 126:
OCA\Mail\Service\Sync\ImapToDbSynchronizer->sync()
/var/www/html/nextcloud/apps/mail/lib/Controller/MailboxesController.php - line 153:
OCA\Mail\Service\Sync\SyncService->syncMailbox()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 225:
OCA\Mail\Controller\MailboxesController->sync()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 133:
OC\AppFramework\Http\Dispatcher->executeController()
/var/www/html/nextcloud/lib/private/AppFramework/App.php - line 172:
OC\AppFramework\Http\Dispatcher->dispatch()
/var/www/html/nextcloud/lib/private/Route/Router.php - line 298:
OC\AppFramework\App::main()
/var/www/html/nextcloud/lib/base.php - line 1047:
OC\Route\Router->match()
/var/www/html/nextcloud/index.php - line 36:
OC::handleRequest()