Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 13.0.3
- Operating system and version (e.g., Ubuntu 24.04):
debian 13 / LXC
- Web server and version (e.g, Apache 2.4.25):
AIO
- Reverse proxy and version _(e.g. nginx 1.27.2)
AIO
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after ugrade (automatic) to latest version
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
lace meAre you using CloudfIare, mod_security, or similar? (Yes / No)no
Summary of the issue you are facing:
Previously assigned shares are now inaccessible and new ones do not mount
Steps to replicate it (hint: details matter!):
-
create new external storage entry - smb/cifs, auth via user/pwd
-
click on entry after create - icon is red
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
error 1
{"reqId":"CGYGtxlO6QSY5I5BPHR7","level":3,"time":"2026-05-14T08:37:26+00:00","remoteAddr":"192.168.100.6","user":"admin","app":"no app in context","method":"GET","url":"/apps/files_external/globalstorages/24","scriptName":"/index.php","message":"Error while getting file info","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:144.0) Gecko/20100101 Firefox/144.0","version":"33.0.3.2","exception":{"Exception":"Icewind\\SMB\\Exception\\ForbiddenException","Message":"Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)","Code":13,"Trace":[{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":74,"function":"fromMap","class":"Icewind\\SMB\\Exception\\Exception","type":"::","args":[["Icewind\\SMB\\Exception\\ForbiddenException","Icewind\\SMB\\Exception\\NotFoundException","Icewind\\SMB\\Exception\\ForbiddenException","Icewind\\SMB\\Exception\\FileInUseException","Icewind\\SMB\\Exception\\AlreadyExistsException","And 11 more entries, set log level to debug to see all entries"],13,"smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":91,"function":"handleError","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":["smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":249,"function":"testResult","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":[false,"smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php","line":122,"function":"stat","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":["smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php","line":43,"function":"rawStat","class":"Icewind\\SMB\\Native\\NativeShare","type":"->","args":[""]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php","line":49,"function":"stat","class":"Icewind\\SMB\\Native\\NativeFileInfo","type":"->","args":[]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php","line":113,"function":"getSize","class":"Icewind\\SMB\\Native\\NativeFileInfo","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":186,"function":"stat","class":"Icewind\\SMB\\Native\\NativeShare","type":"->","args":[""]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":338,"function":"getFileInfo","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":["/"]},{"file":"/var/www/html/lib/private/Files/Storage/Common.php","line":419,"function":"stat","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[""]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":709,"function":"test","class":"OC\\Files\\Storage\\Common","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/MountConfig.php","line":94,"function":"test","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":225,"function":"getBackendStatus","class":"OCA\\Files_External\\MountConfig","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":275,"function":"updateStorageStatus","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php","line":190,"function":"show","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":205,"function":"show","class":"OCA\\Files_External\\Controller\\GlobalStoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files_External\\Controller\\GlobalStoragesController","show",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files_external.global_storages.show","id":"24"}]},{"file":"/var/www/html/lib/base.php","line":1155,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files_external/globalstorages/24"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/icewind/smb/src/Exception/Exception.php","Line":43,"message":"Error while getting file info","exception":"{\"class\":\"Icewind\\SMB\\Exception\\ForbiddenException\",\"message\":\"Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)\",\"code\":13,\"file\":\"/var/www/html/3rdparty/icewind/smb/src/Exception/Exception.php:43\",\"trace\":\"#0 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(74): Icewind\\SMB\\Exception\\Exception::fromMap(Array, 13, 'smb://192.168.1...')\\n#1 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(91): Icewind\\SMB\\Native\\NativeState->handleError('smb://192.168.1...')\\n#2 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(249): Icewind\\SMB\\Native\\NativeState->testResult(false, 'smb://192.168.1...')\\n#3 /var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php(122): Icewind\\SMB\\Native\\NativeState->stat('smb://192.168.1...')\\n#4 /var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php(43): Icewind\\SMB\\Native\\NativeShare->rawStat('')\\n#5 /var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php(49): Icewind\\SMB\\Native\\NativeFileInfo->stat()\\n#6 /var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php(113): Icewind\\SMB\\Native\\NativeFileInfo->getSize()\\n#7 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(186): Icewind\\SMB\\Native\\NativeShare->stat('')\\n#8 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(338): OCA\\Files_External\\Lib\\Storage\\SMB->getFileInfo('/')\\n#9 /var/www/html/lib/private/Files/Storage/Common.php(419): OCA\\Files_External\\Lib\\Storage\\SMB->stat('')\\n#10 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(709): OC\\Files\\Storage\\Common->test()\\n#11 /var/www/html/apps/files_external/lib/MountConfig.php(94): OCA\\Files_External\\Lib\\Storage\\SMB->test()\\n#12 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(225): OCA\\Files_External\\MountConfig::getBackendStatus('\\\\OCA\\\\Files_Exte...', Array)\\n#13 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(275): OCA\\Files_External\\Controller\\StoragesController->updateStorageStatus(Object(OCA\\Files_External\\Lib\\StorageConfig))\\n#14 /var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php(190): OCA\\Files_External\\Controller\\StoragesController->show(24, true)\\n#15 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(205): OCA\\Files_External\\Controller\\GlobalStoragesController->show(24, true)\\n#16 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(118): OC\\AppFramework\\Http\\Dispatcher->executeController(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#17 /var/www/html/lib/private/AppFramework/App.php(153): OC\\AppFramework\\Http\\Dispatcher->dispatch(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#18 /var/www/html/lib/private/Route/Router.php(321): OC\\AppFramework\\App::main('OCA\\\\Files_Exter...', 'show', Object(OC\\AppFramework\\DependencyInjection\\DIContainer), Array)\\n#19 /var/www/html/lib/base.php(1155): OC\\Route\\Router->match('/apps/files_ext...')\\n#20 /var/www/html/index.php(25): OC::handleRequest()\\n#21 {main}\"}","CustomMessage":"Error while getting file info"},"id":"6a0589fa3e321"}
error 2
{"reqId":"CGYGtxlO6QSY5I5BPHR7","level":2,"time":"2026-05-14T08:37:26+00:00","remoteAddr":"192.168.100.6","user":"admin","app":"no app in context","method":"GET","url":"/apps/files_external/globalstorages/24","scriptName":"/index.php","message":"External storage not available: Storage unauthorized. Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:144.0) Gecko/20100101 Firefox/144.0","version":"33.0.3.2","exception":{"Exception":"OCP\\Files\\StorageAuthException","Message":"Storage unauthorized. Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)","Code":4,"Trace":[{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":188,"function":"throwUnavailable","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[{"__class__":"Icewind\\SMB\\Exception\\ForbiddenException"}]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":338,"function":"getFileInfo","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":["/"]},{"file":"/var/www/html/lib/private/Files/Storage/Common.php","line":419,"function":"stat","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[""]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":709,"function":"test","class":"OC\\Files\\Storage\\Common","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/MountConfig.php","line":94,"function":"test","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":225,"function":"getBackendStatus","class":"OCA\\Files_External\\MountConfig","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":275,"function":"updateStorageStatus","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php","line":190,"function":"show","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":205,"function":"show","class":"OCA\\Files_External\\Controller\\GlobalStoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files_External\\Controller\\GlobalStoragesController","show",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files_external.global_storages.show","id":"24"}]},{"file":"/var/www/html/lib/base.php","line":1155,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files_external/globalstorages/24"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","Line":200,"Hint":"Storage is temporarily not available","Previous":{"Exception":"Icewind\\SMB\\Exception\\ForbiddenException","Message":"Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)","Code":13,"Trace":[{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":74,"function":"fromMap","class":"Icewind\\SMB\\Exception\\Exception","type":"::","args":[["Icewind\\SMB\\Exception\\ForbiddenException","Icewind\\SMB\\Exception\\NotFoundException","Icewind\\SMB\\Exception\\ForbiddenException","Icewind\\SMB\\Exception\\FileInUseException","Icewind\\SMB\\Exception\\AlreadyExistsException","And 11 more entries, set log level to debug to see all entries"],13,"smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":91,"function":"handleError","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":["smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php","line":249,"function":"testResult","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":[false,"smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php","line":122,"function":"stat","class":"Icewind\\SMB\\Native\\NativeState","type":"->","args":["smb://192.168.100.56/dropbox"]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php","line":43,"function":"rawStat","class":"Icewind\\SMB\\Native\\NativeShare","type":"->","args":[""]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php","line":49,"function":"stat","class":"Icewind\\SMB\\Native\\NativeFileInfo","type":"->","args":[]},{"file":"/var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php","line":113,"function":"getSize","class":"Icewind\\SMB\\Native\\NativeFileInfo","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":186,"function":"stat","class":"Icewind\\SMB\\Native\\NativeShare","type":"->","args":[""]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":338,"function":"getFileInfo","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":["/"]},{"file":"/var/www/html/lib/private/Files/Storage/Common.php","line":419,"function":"stat","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[""]},{"file":"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php","line":709,"function":"test","class":"OC\\Files\\Storage\\Common","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/MountConfig.php","line":94,"function":"test","class":"OCA\\Files_External\\Lib\\Storage\\SMB","type":"->","args":[]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":225,"function":"getBackendStatus","class":"OCA\\Files_External\\MountConfig","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/StoragesController.php","line":275,"function":"updateStorageStatus","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php","line":190,"function":"show","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":205,"function":"show","class":"OCA\\Files_External\\Controller\\GlobalStoragesController","type":"->","args":[24,true]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_External\\Controller\\GlobalStoragesController"},"show"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files_External\\Controller\\GlobalStoragesController","show",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files_external.global_storages.show","id":"24"}]},{"file":"/var/www/html/lib/base.php","line":1155,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files_external/globalstorages/24"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/icewind/smb/src/Exception/Exception.php","Line":43},"message":"External storage not available: Storage unauthorized. Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)","exception":"{\"class\":\"OCP\\Files\\StorageAuthException\",\"message\":\"Storage unauthorized. Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)\",\"code\":4,\"file\":\"/var/www/html/apps/files_external/lib/Lib/Storage/SMB.php:200\",\"trace\":\"#0 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(188): OCA\\Files_External\\Lib\\Storage\\SMB->throwUnavailable(Object(Icewind\\SMB\\Exception\\ForbiddenException))\\n#1 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(338): OCA\\Files_External\\Lib\\Storage\\SMB->getFileInfo('/')\\n#2 /var/www/html/lib/private/Files/Storage/Common.php(419): OCA\\Files_External\\Lib\\Storage\\SMB->stat('')\\n#3 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(709): OC\\Files\\Storage\\Common->test()\\n#4 /var/www/html/apps/files_external/lib/MountConfig.php(94): OCA\\Files_External\\Lib\\Storage\\SMB->test()\\n#5 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(225): OCA\\Files_External\\MountConfig::getBackendStatus('\\\\OCA\\\\Files_Exte...', Array)\\n#6 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(275): OCA\\Files_External\\Controller\\StoragesController->updateStorageStatus(Object(OCA\\Files_External\\Lib\\StorageConfig))\\n#7 /var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php(190): OCA\\Files_External\\Controller\\StoragesController->show(24, true)\\n#8 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(205): OCA\\Files_External\\Controller\\GlobalStoragesController->show(24, true)\\n#9 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(118): OC\\AppFramework\\Http\\Dispatcher->executeController(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#10 /var/www/html/lib/private/AppFramework/App.php(153): OC\\AppFramework\\Http\\Dispatcher->dispatch(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#11 /var/www/html/lib/private/Route/Router.php(321): OC\\AppFramework\\App::main('OCA\\\\Files_Exter...', 'show', Object(OC\\AppFramework\\DependencyInjection\\DIContainer), Array)\\n#12 /var/www/html/lib/base.php(1155): OC\\Route\\Router->match('/apps/files_ext...')\\n#13 /var/www/html/index.php(25): OC::handleRequest()\\n#14 {main}\",\"previous\":{\"class\":\"Icewind\\SMB\\Exception\\ForbiddenException\",\"message\":\"Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)\",\"code\":13,\"file\":\"/var/www/html/3rdparty/icewind/smb/src/Exception/Exception.php:43\",\"trace\":\"#0 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(74): Icewind\\SMB\\Exception\\Exception::fromMap(Array, 13, 'smb://192.168.1...')\\n#1 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(91): Icewind\\SMB\\Native\\NativeState->handleError('smb://192.168.1...')\\n#2 /var/www/html/3rdparty/icewind/smb/src/Native/NativeState.php(249): Icewind\\SMB\\Native\\NativeState->testResult(false, 'smb://192.168.1...')\\n#3 /var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php(122): Icewind\\SMB\\Native\\NativeState->stat('smb://192.168.1...')\\n#4 /var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php(43): Icewind\\SMB\\Native\\NativeShare->rawStat('')\\n#5 /var/www/html/3rdparty/icewind/smb/src/Native/NativeFileInfo.php(49): Icewind\\SMB\\Native\\NativeFileInfo->stat()\\n#6 /var/www/html/3rdparty/icewind/smb/src/Native/NativeShare.php(113): Icewind\\SMB\\Native\\NativeFileInfo->getSize()\\n#7 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(186): Icewind\\SMB\\Native\\NativeShare->stat('')\\n#8 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(338): OCA\\Files_External\\Lib\\Storage\\SMB->getFileInfo('/')\\n#9 /var/www/html/lib/private/Files/Storage/Common.php(419): OCA\\Files_External\\Lib\\Storage\\SMB->stat('')\\n#10 /var/www/html/apps/files_external/lib/Lib/Storage/SMB.php(709): OC\\Files\\Storage\\Common->test()\\n#11 /var/www/html/apps/files_external/lib/MountConfig.php(94): OCA\\Files_External\\Lib\\Storage\\SMB->test()\\n#12 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(225): OCA\\Files_External\\MountConfig::getBackendStatus('\\\\OCA\\\\Files_Exte...', Array)\\n#13 /var/www/html/apps/files_external/lib/Controller/StoragesController.php(275): OCA\\Files_External\\Controller\\StoragesController->updateStorageStatus(Object(OCA\\Files_External\\Lib\\StorageConfig))\\n#14 /var/www/html/apps/files_external/lib/Controller/GlobalStoragesController.php(190): OCA\\Files_External\\Controller\\StoragesController->show(24, true)\\n#15 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(205): OCA\\Files_External\\Controller\\GlobalStoragesController->show(24, true)\\n#16 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(118): OC\\AppFramework\\Http\\Dispatcher->executeController(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#17 /var/www/html/lib/private/AppFramework/App.php(153): OC\\AppFramework\\Http\\Dispatcher->dispatch(Object(OCA\\Files_External\\Controller\\GlobalStoragesController), 'show')\\n#18 /var/www/html/lib/private/Route/Router.php(321): OC\\AppFramework\\App::main('OCA\\\\Files_Exter...', 'show', Object(OC\\AppFramework\\DependencyInjection\\DIContainer), Array)\\n#19 /var/www/html/lib/base.php(1155): OC\\Route\\Router->match('/apps/files_ext...')\\n#20 /var/www/html/index.php(25): OC::handleRequest()\\n#21 {main}\"}}","CustomMessage":"External storage not available: Storage unauthorized. Invalid request for smb://192.168.100.56/dropbox (ForbiddenException)"},"id":"6a058d4c0719f"}
error 3
Can't save - breaks limit here
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
root:~/dockers/aio# docker exec -it nextcloud-aio-nextcloud php occ config:list system
{
"system": {
"memcache.local": "\\\\OC\\\\Memcache\\\\APCu",
"apps_paths": \[
{
"path": "\\/var\\/www\\/html\\/apps",
"url": "\\/apps",
"writable": false
},
{
"path": "\\/var\\/www\\/html\\/custom_apps",
"url": "\\/custom_apps",
"writable": true
}
\],
"memcache.distributed": "\\\\OC\\\\Memcache\\\\Redis",
"memcache.locking": "\\\\OC\\\\Memcache\\\\Redis",
"redis": {
"host": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"password": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"port": 6379,
"timeout": 3,
"read_timeout": 10
},
"overwritehost": "nc.xxx.com",
"overwriteprotocol": "https",
"passwordsalt": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"trusted_domains": \[
"localhost",
"nc.xxx.com"
\],
"datadirectory": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbtype": "pgsql",
"version": "33.0.3.2",
"overwrite.cli.url": "https:\\/\\/nc.xxx.com\\/",
"dbname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbhost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbport": "",
"dbtableprefix": "oc\_",
"dbuser": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbpassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"installed": true,
"instanceid": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"loglevel": 2,
"log_type": "file",
"logfile": "\\/var\\/www\\/html\\/data\\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": \[
"admin_audit"
\]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\\\Preview\\\\Image",
"2": "OC\\\\Preview\\\\MarkDown",
"3": "OC\\\\Preview\\\\MP3",
"4": "OC\\\\Preview\\\\TXT",
"5": "OC\\\\Preview\\\\OpenDocument",
"6": "OC\\\\Preview\\\\Movie",
"0": "OC\\\\Preview\\\\Imaginary",
"23": "OC\\\\Preview\\\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\\/Shared",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"htaccess.RewriteBase": "\\/",
"files_external_allow_create_new_local": true,
"trusted_proxies": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"allow_local_remote_servers": true,
"skeletondirectory": "\\/mnt\\/external\\/aio\\/hostdir\\/skeleton",
"default_phone_region": "GB",
"one-click-instance.link": "https:\\/\\/nextcloud.com\\/all-in-one\\/",
"maintenance": false,
"data-fingerprint": "6a9ec6af88e1c73e0300cc85a62a4245",
"updatedirectory": "\\/nc-updater",
"preview_imaginary_url": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"upgrade.cli-upgrade-link": "https:\\/\\/github.com\\/nextcloud\\/all-in-one\\/discussions\\/2726",
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"mail_from_address": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_sendmailmode": "smtp",
"mail_domain": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtphost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtppassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"appsallowlist": false,
"maintenance_window_start": 100,
"preview_imaginary_key": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"memories.db.triggers.fcu": true,
"memories.exiftool": "\\/var\\/www\\/html\\/custom_apps\\/memories\\/bin-ext\\/exiftool-amd64-musl",
"memories.vod.path": "\\/var\\/www\\/html\\/custom_apps\\/memories\\/bin-ext\\/go-vod-amd64",
"memories.vod.ffmpeg": "\\/usr\\/bin\\/ffmpeg",
"memories.vod.ffprobe": "\\/usr\\/bin\\/ffprobe",
"documentation_url.server_logs": "https:\\/\\/github.com\\/nextcloud\\/all-in-one\\/discussions\\/5425",
"updatechecker": false,
"serverid": 473,
"log_type_audit": "file",
"logfile_audit": "\\/var\\/www\\/html\\/data\\/audit.log",
"DOMAIN": "nc.xxx.com",
"AIO_VERSION": "v13.0.3"
Apps
The output of occ app:list (if possible).
/dockers/aio# docker exec -it nextcloud-aio-nextcloud php occ app:list
Enabled:
-
activity: 6.0.0
-
admin_audit: 1.23.0
-
bruteforcesettings: 6.0.0
-
calendar: 6.4.0
-
circles: 33.0.0
-
cloud_federation_api: 1.17.0
-
comments: 1.23.0
-
contacts: 8.4.5
-
contactsinteraction: 1.14.1
-
dashboard: 7.13.0
-
dav: 1.36.0
-
deck: 1.17.1
-
federatedfilesharing: 1.23.0
-
federation: 1.23.0
-
files: 2.5.0
-
files_accesscontrol: 4.0.0
-
files_downloadlimit: 5.1.0
-
files_external: 1.25.1
-
files_pdfviewer: 6.0.0
-
files_reminders: 1.6.0
-
files_sharing: 1.25.2
-
files_trashbin: 1.23.0
-
files_versions: 1.26.0
-
firstrunwizard: 6.0.0
-
logreader: 6.0.0
-
lookup_server_connector: 1.21.0
-
nextcloud-aio: 0.8.0
-
nextcloud_announcements: 5.0.0
-
notes: 5.0.0
-
notifications: 6.0.0
-
notify_push: 1.3.2
-
oauth2: 1.21.0
-
password_policy: 5.0.0
-
privacy: 5.0.0
-
profile: 1.2.0
-
provisioning_api: 1.23.0
-
related_resources: 4.0.0
-
richdocuments: 10.1.3
-
serverinfo: 5.0.0
-
settings: 1.16.0
-
sharebymail: 1.23.0
-
spreed: 23.0.4
-
support: 5.0.0
-
survey_client: 5.0.0
-
systemtags: 1.23.0
-
tasks: 0.17.1
-
text: 7.0.1
-
theming: 2.8.0
-
twofactor_backupcodes: 1.22.0
-
twofactor_totp: 15.0.0
-
updatenotification: 1.23.0
-
user_status: 1.13.0
-
viewer: 6.0.0
-
weather_status: 1.13.0
-
webhook_listeners: 1.5.0
-
whiteboard: 1.5.7
-
workflowengine: 2.15.0
Disabled:
-
app_api: 33.0.0 (installed 4.0.5)
-
apporder: 0.15.0 (installed 0.15.0)
-
breezedark: 29.0.0 (installed 29.0.0)
-
encryption: 2.21.0
-
files_rightclick: 0.15.1 (installed 1.6.0)
-
photos: 6.0.0 (installed 2.0.1)
-
recommendations: 6.0.0 (installed 1.4.0)
-
suspicious_login: 11.0.0
-
testing: 1.23.0
-
twofactor_nextcloud_notification: 7.0.0
-
user_ldap: 1.24.0
Notes:
manual mount to the share in question on the node running aio:
mount //192.168.100.56/dropbox /mnt/tmp
Password for root@//192.168.100.56/dropbox:
root@mikebakke:~/dockers/aio# df | grep /mnt/tmp
//192.168.100.56/dropbox 4438504448 178832640 4259671808 5% /mnt/tmp
