Nextcloud version (eg, 20.0.5): 24.0.2 on docker image
The issue you are facing:
With mail 1.13.5, I know have a short preview of HTML mails:
Since not everybody using mail is reporting the issue, I consider there is a configuration/caching/conflict issue on my side.
But I have no idea where to start
Is this the first time you’ve seen this error? (Y/N): yes
Steps to replicate it:
- Open an HTML email in mail application
The output of your Nextcloud log in Admin > Logging:
Summary
Level App Message Time
Error mail OCA\Mail\Exception\ServiceException: Could not load classifier 703: /appdata_ocuhp5rdzzf2/mail/classifiers/703 2022-06-26T22:45:43+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T21:48:10+0200
Error mail OCA\Mail\Exception\ServiceException: Could not load classifier 703: /appdata_ocuhp5rdzzf2/mail/classifiers/703 2022-06-26T21:48:04+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T20:48:09+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T19:48:05+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T18:36:09+0200
Error mail OCA\Mail\Exception\ServiceException: Could not load classifier 1800: /appdata_ocuhp5rdzzf2/mail/classifiers/1800 2022-06-26T18:36:06+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T17:24:11+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T16:12:09+0200
Error PHP Error: Trying to access array offset on value of type bool at /var/www/html/custom_apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php#761 2022-06-26T15:00:11+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 9: Error connecting to mail server. 2022-06-26T13:58:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 8: Error connecting to mail server. 2022-06-26T13:57:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 7: Error connecting to mail server. 2022-06-26T13:56:03+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 6: Error connecting to mail server. 2022-06-26T13:54:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 4: Error connecting to mail server. 2022-06-26T13:53:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 3: Error connecting to mail server. 2022-06-26T13:52:02+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 2: Error connecting to mail server. 2022-06-26T13:50:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 1: Error connecting to mail server. 2022-06-26T13:49:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 9: Error connecting to mail server. 2022-06-26T12:46:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 8: Error connecting to mail server. 2022-06-26T12:45:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 7: Error connecting to mail server. 2022-06-26T12:44:03+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 6: Error connecting to mail server. 2022-06-26T12:42:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 4: Error connecting to mail server. 2022-06-26T12:41:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 3: Error connecting to mail server. 2022-06-26T12:40:03+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 2: Error connecting to mail server. 2022-06-26T12:38:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 1: Error connecting to mail server. 2022-06-26T12:37:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 9: Error connecting to mail server. 2022-06-26T11:34:44+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 8: Error connecting to mail server. 2022-06-26T11:33:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 7: Error connecting to mail server. 2022-06-26T11:32:03+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 6: Error connecting to mail server. 2022-06-26T11:30:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 4: Error connecting to mail server. 2022-06-26T11:29:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 3: Error connecting to mail server. 2022-06-26T11:28:03+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 2: Error connecting to mail server. 2022-06-26T11:26:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 1: Error connecting to mail server. 2022-06-26T11:25:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 9: Error connecting to mail server. 2022-06-26T10:34:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 8: Error connecting to mail server. 2022-06-26T10:33:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 7: Error connecting to mail server. 2022-06-26T10:32:02+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 6: Error connecting to mail server. 2022-06-26T10:30:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 4: Error connecting to mail server. 2022-06-26T10:29:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 3: Error connecting to mail server. 2022-06-26T10:28:02+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 2: Error connecting to mail server. 2022-06-26T10:26:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 1: Error connecting to mail server. 2022-06-26T10:25:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 9: Error connecting to mail server. 2022-06-26T09:22:43+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 8: Error connecting to mail server. 2022-06-26T09:21:23+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 7: Error connecting to mail server. 2022-06-26T09:20:02+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 6: Error connecting to mail server. 2022-06-26T09:18:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 4: Error connecting to mail server. 2022-06-26T09:17:22+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 3: Error connecting to mail server. 2022-06-26T09:16:02+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 2: Error connecting to mail server. 2022-06-26T09:14:42+0200
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing account 1: Error connecting to mail server. 2022-06-26T09:13:22+0200
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => 'ocuhp5rdzzf2',
'passwordsalt' => 'salt',
'secret' => 'pepper',
'trusted_domains' =>
array (
0 => 'xxx',
1 => 'yyyy',
2 => 'zzz',
),
'datadirectory' => '/var/www/data',
'dbtype' => 'mysql',
'version' => '24.0.2.1',
'overwrite.cli.url' => 'https://xxx.local',
'dbname' => 'nextcloud',
'dbhost' => 'nextcloud-mariadb',
'dbport' => '3306',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'db',
'installed' => true,
'activity_expire_days' => 14,
'auth.bruteforce.protection.enabled' => true,
'blacklisted_files' =>
array (
0 => '.htaccess',
1 => 'Thumbs.db',
2 => 'thumbs.db',
),
'cron_log' => true,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\BMP',
4 => 'OC\\Preview\\XBitmap',
5 => 'OC\\Preview\\Movie',
6 => 'OC\\Preview\\PDF',
7 => 'OC\\Preview\\MP3',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
),
'filesystem_check_changes' => 0,
'filelocking.enabled' => 'true',
'htaccess.RewriteBase' => '/',
'integrity.check.disabled' => false,
'knowledgebaseenabled' => false,
'log_rotate_size' => 104857600,
'logtimezone' => 'Europe/Berlin',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'preview_max_x' => 1024,
'preview_max_y' => 768,
'preview_max_scale_factor' => 1,
'redis' =>
array (
'host' => 'nextcloud-redis',
'port' => 6379,
'timeout' => 0.0,
'password' => '',
),
'quota_include_external_storage' => false,
'share_folder' => '/Shares',
'skeletondirectory' => '',
'trashbin_retention_obligation' => 'auto, 7',
'maintenance' => false,
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'pipe',
'mail_from_address' => 'from',
'mail_domain' => 'domain',
'mail_smtphost' => 'dns',
'mail_smtpport' => '25',
'theme' => '',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'trusted_proxies' =>
array (
0 => '192.168.x.xxx',
),
);
The output of your Apache/nginx/system log in /var/log/____
:
None since in docker, apache log is redirected to /dev/stderr
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
no errors shown in docker-compose logs
Any help welcome !
Mathias