Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 20.0.5
Operating system and version (eg, Ubuntu 20.04): Ubuntu server 18.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.46
PHP version (eg, 7.4): 7.4
The issue you are facing:
I just installed the Extract app and now my site won’t load.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Try to connect to cloud.esprimme.com
The output of your Nextcloud log in Admin > Logging:
Too big...download from here
[https://esprimme.com/nextcloud/nextcloud.log](https://esprimme.com/nextcloud/nextcloud.log)
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocb06ckk12kr',
'passwordsalt' => 'q1jUK7vSvHcKriBC7WhZ2rJfGd4w3e',
'secret' => 'so7CrIr/mpuJ75K9Hze/PYoRHn8M6rNjHFr7B/z1+PGr5kBs',
'trusted_domains' =>
array (
0 => 'cloud.esprimme.com',
),
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/home/cloud/public_html/data',
'dbtype' => 'mysql',
'version' => '20.0.5.2',
'overwrite.cli.url' => 'https://cloud.esprimme.com',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_esprimme',
'dbpassword' => 'lYkxSEGN28FTOfcw1AeIoOe2hSaKGk',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'support',
'mail_domain' => 'esprimme.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'mailout.easymail.ca',
'mail_smtpport' => '465',
'mail_smtpauth' => 1,
'mail_smtpname' => 'support@esprimme.com',
'mail_smtppassword' => 'Kn0uuledge1!',
'maintenance' => false,
'mysql.utf8mb4' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
[Wed Apr 21 13:07:02.929339 2021] [mpm_prefork:notice] [pid 3351] AH00170: caught SIGWINCH, shutting down gracefully
[Wed Apr 21 13:07:03.132217 2021] [ssl:warn] [pid 6543] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Apr 21 13:07:03.166964 2021] [ssl:warn] [pid 6547] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Apr 21 13:07:03.174538 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("Cloud server on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.175829 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("DogzUp.com website on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.176381 2021] [mpm_prefork:notice] [pid 6547] AH00163: Apache/2.4.46 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1 mod_wsgi/4.5.17 Python/3.6 configured -- resuming normal operations
[Wed Apr 21 13:07:03.176402 2021] [core:notice] [pid 6547] AH00094: Command line: '/usr/sbin/apache2'
[Wed Apr 21 13:07:03.177022 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("LDAP server on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.178145 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("Calendar and addressbook on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.179266 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("NiagaraLiberals.ca domain on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.180615 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("KnowledgePatch.com domain on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.181821 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("Esprimme.com domain on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.183377 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("esprimme server on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.184608 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("Niagara Liberals on esprimmeserv") failed: Invalid host name
[Wed Apr 21 13:07:03.200647 2021] [:error] [pid 6557] avahi_entry_group_add_service_strlst("localhost") failed: Invalid host name