# SIP Trip Phone Issues

**URL:** <https://help.nextcloud.com/t/sip-trip-phone-issues/226100>\
**Category:** ℹ️ Support\
**Tags:** missing\_information, sip, 3rd-party\
**Created:** [June 1, 2025, 9:17pm UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100 "2025-06-01T21:17:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Syntax](https://help.nextcloud.com/user_avatar/help.nextcloud.com/syntax/32/72218_2.png) [@Syntax](https://help.nextcloud.com/u/Syntax)\
**Post date:** [June 1, 2025, 9:17pm UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/1 "2025-06-01T21:17:13Z")

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I installed the SIP Trip Phone app that went successful (duh)

But the problem lays with the opening, it sends me to [https://example.com/custom\_apps/sip\_trip\_phone/phone/index.php](https://example.com/custom_apps/sip_trip_phone/phone/index.php)

But that page doesn’t exist.

Im running it on docker with apache.

## The Basics

- Nextcloud Hub 10 (31.0.5)
- Ubuntu 24.04
- Apache 2.4.25
- PHP 8.3
- Is this the first time you’ve seen this error? Yes
- When did this problem seem to first start? Ater install
- Installation method: AIO, Docker
- Using Cloudflare

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [June 2, 2025, 5:40am UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/2 "2025-06-02T05:40:27Z")

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Hello @Syntax,  
welcome to the community of Nextcloud 🤝

You started a topic in support category. Unfortunately you ignored the template and a lot of information to help you is missing. Please edit your original post and add all required details like Nextcloud version, webserver type and version, os version, related log file content. Use the [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402).

Without additional information the community members cannot help you.

Regards,  
wwe

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**Author:** ![Syntax](https://help.nextcloud.com/user_avatar/help.nextcloud.com/syntax/32/72218_2.png) [@Syntax](https://help.nextcloud.com/u/Syntax)\
**Post date:** [June 3, 2025, 1:39am UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/3 "2025-06-03T01:39:25Z")

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My bad, hope this looks better.

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [June 3, 2025, 7:38pm UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/4 "2025-06-03T19:38:31Z")

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I’m running standard community docker and can’t confirm your finding. the app goes to the right domain. I would recommend reviewing your reverse proxy config [101: reverse proxy](https://help.nextcloud.com/t/101-reverse-proxy/194840) and if you still experience issues adding logs and configs as required per [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402).

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**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\
**Post date:** [June 3, 2025, 9:14pm UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/5 "2025-06-03T21:14:10Z")

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> [@Syntax](#):
>
> [https://example.com/custom\_apps/sip\_trip\_phone/phone/index.php](https://example.com/custom_apps/sip_trip_phone/phone/index.php)

Do you not have Pretty URLs enabled? That [app requires it](https://www.doublebastion.com/install-nextcloud/#install-sip-trip-phone).

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**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\
**Post date:** [September 1, 2025, 9:15pm UTC](https://help.nextcloud.com/t/sip-trip-phone-issues/226100/6 "2025-09-01T21:15:06Z")

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