Sinc client for windows not working for all folders anymore

Henri_Gehrt · October 16, 2024, 9:45am

Nextcloud version : 29.0.8
Operating system and version : Ubuntu 24.04
Apache or nginx version : Apache2.4.58
PHP version : 8.3.6
The issue you are facing:
Some subfolder in my pictures Folder is not getting sinced. Only In WIndows Desktop client. Browsing or uploading files works in my Android client or the webclient. this worked before updating client and server to latest version.

Is this the first time you’ve seen this error? : Y

Steps to replicate it:

Install newest nextcloud client for windows
Tryn syncing pictures in subfolders

The output of your Nextcloud log in Admin > Logging:

{"reqId":"dwEEEgR2i0iHj63YgNWe","level":1,"time":"2024-10-16T09:32:52+00:00","remoteAddr":"172.16.0.10","user":"USERNAME","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications?format=json","message":"Notification was not parsed by any notifier [app: ransomware_protection, subject: upload_blocked]","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"29.0.8.1","data":[],"id":"670f884ae3e84"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'removed',
  'passwordsalt' => 'removed',
  'secret' => 'removed',
  'trusted_domains' =>
  array (
    0 => 'removed',
  ),
  'trusted_proxies' =>
  array (
    0 => '20.0.0.1',
  ),
  'default_phone_region' => 'DE',
  'datadirectory' => '/mnt/daten/storage',
  'dbtype' => 'mysql',
  'version' => '29.0.8.1',
  'overwrite.cli.url' => 'removed',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'sqladmin',
  'dbpassword' => 'supersecretlol',
  'installed' => true,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 0,
  'mail_from_address' => 'mail',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'removed',
  'mail_smtphost' => 'removed',
  'mail_smtpport' => '465',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'removed',
  'mail_smtppassword' => 'removed',
  'mail_smtpsecure' => 'ssl',
  'updater.release.channel' => 'stable',
  'twofactor_enforced' => 'false',
  'twofactor_enforced_groups' =>
  array (
  ),
  'twofactor_enforced_excluded_groups' =>
  array (
    0 => 'admin',
  ),
  'maintenance_window_start' => 1,
);

The output of your Apache/nginx/system log in /var/log/____:

172.16.0.10 - removed [16/Oct/2024:11:39:00 +0200] "GET /ocs/v2.php/apps/user_status/api/v1/user_status?format=json HTTP/1.1" 200 3693 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:02 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/ HTTP/1.1" 207 6977 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:02 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/Eigene%20Bilder HTTP/1.1" 207 1683 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:02 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/Eigene%20Videos HTTP/1.1" 207 4064 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - - [16/Oct/2024:11:39:02 +0200] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 1185 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
172.16.0.10 - removed [16/Oct/2024:11:39:02 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/Eigene%20Bilder/SensitiveFilename HTTP/1.1" 207 1509 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:03 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/Eigene%20Videos/Captures HTTP/1.1" 207 1323 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:03 +0200] "PROPFIND /remote.php/dav/files/removed/Documents/Eigene%20Videos/Radeon%20ReLive HTTP/1.1" 207 4002 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - - [16/Oct/2024:11:39:04 +0200] "GET /index.php/apps/logreader/api/poll?lastReqId=huAmzzfoMm5B4JCWt6pU HTTP/1.1" 200 1704 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
172.16.0.10 - removed[16/Oct/2024:11:39:06 +0200] "GET /index.php/apps/theming/img/core/filetypes/application-pdf.svg HTTP/1.1" 200 2044 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed [16/Oct/2024:11:39:06 +0200] "PROPFIND /remote.php/dav/uploads/removed/2620857915 HTTP/1.1" 207 1136 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed[16/Oct/2024:11:39:06 +0200] "PROPFIND /remote.php/dav/uploads/removed/1168946948 HTTP/1.1" 207 3810 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
172.16.0.10 - removed[16/Oct/2024:11:39:06 +0200] "PROPFIND /remote.php/dav/uploads/removed/634070521 HTTP/1.1" 207 1134 "-" "Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

nextcloud.log is empty, nothing to paste

vawaver · October 16, 2024, 10:27am

There are some issues with Nextcloud client v3.14.x

Try to use the older version 3.13.4
Download here - Release Release 3.13.4 · nextcloud-releases/desktop · GitHub
It works fine for me.

Henri_Gehrt · October 16, 2024, 12:37pm

thanks, i should have thaught about that myself. Downloaded older version → works right away

system · October 24, 2024, 12:37pm

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