Support intro
Sorry to hear you’re facing problems ![]()
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ![]()
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): Nextcloud Hub 25 Autumn (32.0.2)
Talk Server version (eg, 14.0.2):
Custom Signaling server configured: yes
Custom TURN server configured: yes
Custom STUN server configured: yes
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): Ubuntu / Linux 6.8.0-88-generic x86_64
Browser name and version (eg, Chrome v101):Google ChromeVersion 143.0.7499.170
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): v22.0.6
Talk Android version (eg, 14.0.2): v22.0.3
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
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Create a meeting ans started with all users
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Share screen from laptop to all users
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Try to see shared screen from android mobile app, it shows screen croped and zoomed