# Shared folders/files icons not showing up instantly, need to reload the page **URL:** \ **Category:** ℹ️ Support\ **Created:** [April 15, 2021, 11:03am UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802 "2021-04-15T11:03:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Beltran1337](https://help.nextcloud.com/user_avatar/help.nextcloud.com/beltran1337/32/37238_2.png) [@Beltran1337](https://help.nextcloud.com/u/Beltran1337)\ **Post date:** [April 15, 2021, 11:03am UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/1 "2021-04-15T11:03:54Z")
> **Support intro** > > Sorry to hear you’re facing problems 🙁 > > _**[help.nextcloud.com](http://help.nextcloud.com) is for home/non-enterprise users. If you’re running a business, paid support can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where we can ensure your business keeps running smoothly.**_ > > In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces: > > ``` > example > > ``` > > Or for longer, use three backticks above and below the code snippet: > > ```auto > longer > example > here > > ``` > > Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ❤ **Nextcloud version:** 21.0.1 Latest Stable **Operating system and version:** Oracle Linux 7.9 **Apache or nginx version:** Apache 2.4.6 **PHP version:** 7.4 **The issue you are facing:** Every time I share a folder or a file (everything else works perfectly), the icon of the folder and the icons showing that the file/folder are not showing up when I finish sharing it. If I reload the page, they show up normally. Is this a background job that cron runs too? My cron is running every 5 minutes, configured according to the NC’s best practices manual. **Before you say that refreshing the page isn’t a big trouble:** I have a nextcloud server, which will be in production soon integrated with my AD, containing more than 1300 users. I have knowledge that refreshing the page is a simple task and it is not a big trouble the need of having to do so. But the problem here, is for the lay users that will not understand if the files/folders were actually shared or not. **Is this the first time you’ve seen this error?:** N Steps to replicate it: 1. Go to files; 2. Try sharing a folder/file; 3. If the icons doesn’t appear, try refreshing the page. Any suggestions will be very appreciated. Thank you guys. ---
**Author:** ![Beltran1337](https://help.nextcloud.com/user_avatar/help.nextcloud.com/beltran1337/32/37238_2.png) [@Beltran1337](https://help.nextcloud.com/u/Beltran1337)\ **Post date:** [April 26, 2021, 10:49am UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/2 "2021-04-26T10:49:17Z")
Good morning guys, Any suggestions? Have a nice a week. 😃 ---
**Author:** ![Beltran1337](https://help.nextcloud.com/user_avatar/help.nextcloud.com/beltran1337/32/37238_2.png) [@Beltran1337](https://help.nextcloud.com/u/Beltran1337)\ **Post date:** [May 6, 2021, 12:20pm UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/3 "2021-05-06T12:20:24Z")
Hello guys, hope you are doing well… Any suggestions on this? Thank you! ---
**Author:** ![Beltran1337](https://help.nextcloud.com/user_avatar/help.nextcloud.com/beltran1337/32/37238_2.png) [@Beltran1337](https://help.nextcloud.com/u/Beltran1337)\ **Post date:** [August 11, 2021, 5:19pm UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/4 "2021-08-11T17:19:17Z")
This turned into a feature request, so I’m going to mark it as solved here. > > > \*\*Nextcloud version:\*\* 21.0.1 Latest Stable > \*\*Operating system and version:\*\* O…racle Linux 7.9 > \*\*Apache or nginx version:\*\* Apache 2.4.6 > \*\*PHP version:\*\* 7.4 > > \*\*The issue you are facing:\*\* > Every time I share a folder or a file (everything else works perfectly), the icon of the folder and the icons showing that the file/folder are not showing up when I finish sharing it. > If I reload the page, they show up normally. > Is this a background job that cron runs too? > My cron is running every 5 minutes, configured according to the NC's best practices manual. > > \*\*Before you say that refreshing the page isn't a big trouble:\*\* > I have a nextcloud server, which will be in production soon integrated with my AD, containing more than 1300 users. > I have knowledge that refreshing the page is a simple task and it is not a big trouble the need of having to do so. > But the problem here, is for the lay users that will not understand if the files/folders were actually shared or not. > > > \*\*Is this the first time you've seen this error?:\*\* N > > Steps to replicate it: > > 1. Go to files; > 2. Try sharing a folder/file; > 3. If the icons doesn't appear, try refreshing the page. > > Any suggestions will be very appreciated. > > Thank you guys. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 13, 2024, 9:16am UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/5 "2024-12-13T09:16:41Z")
---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 13, 2024, 9:16am UTC](https://help.nextcloud.com/t/shared-folders-files-icons-not-showing-up-instantly-need-to-reload-the-page/113802/6 "2024-12-13T09:16:43Z")