# Shared folder... Never downloaded

**URL:** <https://help.nextcloud.com/t/shared-folder-never-downloaded/118677>\
**Category:** ℹ️ Support\
**Tags:** update\_problems\
**Created:** [June 19, 2021, 11:35am UTC](https://help.nextcloud.com/t/shared-folder-never-downloaded/118677 "2021-06-19T11:35:28Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![richard23](https://help.nextcloud.com/letter_avatar/richard23/32/5_5575768a8748004e209b776fc1b2916d.png) [@richard23](https://help.nextcloud.com/u/richard23)\
**Post date:** [June 19, 2021, 11:35am UTC](https://help.nextcloud.com/t/shared-folder-never-downloaded/118677/1 "2021-06-19T11:35:28Z")

</div>

Nextcloud version _(eg, 20.0.5)_: **[Nextcloud](https://nextcloud.com/) 21.0.2**  
Operating system and version _(eg, Ubuntu 20.04)_: Debian GNU/Linux 10 (buster)  
Apache or nginx version _(eg, Apache 2.4.25)_: apache2 2.4.38-3+deb10u4  
PHP version _(eg, 7.4)_: 7.3

The issue you are facing:

Me and my wife are using nextcloud clients on windows.

There are 2 users :

- Me : Sharing a music folder with my wife account
- My wife account : The windows client nextcloud says the music folder has been shared. But it never appears. how is it possible with a fresh install ? Its the most basic possible usage of nextcloud and it just not work…

Is this the first time you’ve seen this error? _(Y/N)_: No

Steps to replicate it:

1. Install Nextcloud on a server
2. Create 2 users
3. Share a doc from the first user to the second user
4. See the doc not being sync with the nextcloud client…

The output of your Nextcloud log in **Admin \> Logging** :

```auto
Nothing

```

The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):

```auto
...For your information : config.php is no more in /path/to/nextcloud but in /path/to/nextcloud/config............
$CONFIG = array (
  'instanceid' => '[HIDDEN]',
  'passwordsalt' => '[HIDDEN]',
  'secret' => '[HIDDEN]',
  'trusted_domains' =>
  array (
    0 => '[HIDDEN]',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '21.0.2.1',
  'overwrite.cli.url' => '[HIDDEN]',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'pi',
  'dbpassword' => '[HIDDEN]',
  'installed' => true,
);

```

The output of your Apache/nginx/system log in `/var/log/ ____ `:

```auto
Nothing to note here

```

---

<div class="post-metadata">

**Author:** ![anon71540698](https://help.nextcloud.com/letter_avatar/anon71540698/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon71540698](https://help.nextcloud.com/u/anon71540698)\
**Post date:** [June 19, 2021, 1:49pm UTC](https://help.nextcloud.com/t/shared-folder-never-downloaded/118677/2 "2021-06-19T13:49:49Z")

</div>

Not that this will explain the problems you are having, but the **Group Folders** app might be another way to achieve your goals…

---

<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 13, 2024, 9:58am UTC](https://help.nextcloud.com/t/shared-folder-never-downloaded/118677/3 "2024-12-13T09:58:00Z")

</div>



---

<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 13, 2024, 9:58am UTC](https://help.nextcloud.com/t/shared-folder-never-downloaded/118677/4 "2024-12-13T09:58:01Z")

</div>