Share links showing local IP instead of public FQDN (Tech and Me Appliance)

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Nextcloud version (eg, 12.0.2): 16.0.0
Operating system and version (eg, Ubuntu 17.04): 18.04.2 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.29 (Ubuntu)
PHP version (eg, 7.1): 7.2.17-0ubuntu0.18.04.1

The issue you are facing: I am using the Tech & Me appliance of Nextcloud and am running into an issue where share links are giving the private IP address instead of the public FQDN in the copied URL. If I change the URL to have the public FQDN, I can access the site remotely, but the download button still points to the local IP address, thus making the file inaccessible outside the network.

This is the URL I am getting:

This is the URL I should be getting:

I have tried adding ‘overwritehost’ => ‘sub.domain.tld’,to my config file in /var/www/nextcloud/config/config.php but this did not fix the issue.

Is this the first time you’ve seen this error? (Y/N): No. This error has been happening for several versions.

Steps to replicate it:

  1. Go to file
  2. Click on Share
  3. Click on Copy to Clipboard button

The output of your Nextcloud log in Admin > Logging:

Will post if needed

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'passwordsalt' => xxx',
  'secret' => xxx',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => '',
    2 => 'nextcloud',
    3 => 'nextcloud',
    4 => '',
    5 => '',
    6 => 'sub.domain.tld',
  'datadirectory' => '/mnt/ncdata',
  'overwrite.cli.url' => 'https://nextcloud/',
  '' => ‘sub.domain.tld’,
  'dbtype' => 'pgsql',
  'version' => '',
  'dbname' => 'nextcloud_db',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'ncadmin',
  'dbpassword' => 'xxx',
  'installed' => true,
  'instanceid' => 'oczmkboktq1y',
  'mail_smtpmode' => 'smtp',
  'log_rotate_size' => '10485760',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'filelocking.enabled' => true,
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => '/var/run/redis/redis-server.sock',
    'port' => 0,
    'timeout' => 0.5,
    'dbindex' => 0,
    'password' => 'xxx',
  'htaccess.RewriteBase' => '/',
  'maintenance' => false,
  'mail_smtpsecure' => 'tls',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_from_address' => 'xxx',
  'mail_domain' => '',
  'mail_smtpauth' => 1,
  'mail_smtphost' => '',
  'mail_smtpport' => '587',
  'mail_smtpname' => 'xxx',
  'mail_smtppassword' => 'xxx',
  'loglevel' => 2,

The output of your Apache/nginx/system log in /var/log/____:

Will post if needed

Anybody run into this issue or have a suggestion on how to fix this? I cannot figure this out.

Not sure but give it a try:

'overwrite.cli.url' => 'https://nextcloud/',

instead of “nextcloud” you should enter your own domain…

I just tried doing that. It’s still giving me the same problem. Perhaps I will just try redeploying the appliance from scratch. Not really sure what else to do.

Can you please post your apache config?

Which URI did you log into to share? I had the same issue when logging in using my local IP but when I use my domain it appears to share using the domain