Setup Wizard server error

#1

When running the Setup Wizard, I can get through the first two steps, but get a server error message at the third step.

All Nextcloud dependencies found, I tell it to install at root, the files are loaded, get screen showing the message “Success Nextcloud is now installed”, but when I click the “next” button I get an Internal Server Error.

What to do next?

#2

Check your Apache log files for that server and see what they report.

#3

The ### Technical details

  • Remote Address: 88.97.*.**
  • Request ID: XML4AgqqAOgAAH9@pgAAAABK

Server log gives:

edfoc. org. uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:10:53 +0100] “GET /nc/setup-nextcloud.php?step=3&directory=. HTTP/1.1” 302 91996 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*
edfoc.org.uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:10:53 +0100] “GET /nc/ HTTP/1.1” 500 1439 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*
edfoc.org.uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:10:54 +0100] “GET /nc/core/vendor/core.js?v=ba222ded25d957b900c03bef914333cd HTTP/1.1” 200 281922 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*
edfoc.org.uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:10:54 +0100] “GET /nc/core/img/background.png?v=2 HTTP/1.1” 200 102736 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*
edfoc.org.uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:10:55 +0100] “GET /nc/core/img/manifest.json HTTP/1.1” 200 176 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*

edfoc. org. uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:05:27 +0100] “GET /nc/setup-nextcloud.php HTTP/1.1” 200 93423 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*
edfoc. org. uk 88-97--.dsl..co.uk - - [26/Apr/2019:13:05:31 +0100] “GET /nc/setup-nextcloud.php?step=1 HTTP/1.1” 200 93415 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/73.0.3683.86 Chrome/73.0.3683.86 Safari/537.36” 88.97..*

Is this any help? I am not entirely sure what I am looking for.

#4

The log messages are not providing any valuable information for me. You should check the Nextcloud log file first for any helpful information. Unfortunately you haven’t told us anything about the used Nextcloud version and your server environment yet, but as a first shot I would expect problems because a php module or any other requirement is missing. Can you please double-check that the system requirements are met.

#5

Is on a shared server running CentOS 7, Apache 2.4, MySQL, PHP 7.2., Nextcloud 15.0.2.

Where do I find the Nextcloud log file?

#6

Check-out the configuration setting in your Nextcloud config.php file. If you haven’t set the logfile parameter, it is set to “[datadirectory]/nextcloud.log” by default.

#7

After running the set up, the only thing in the config.php file is

<?php $CONFIG = array ( 'instanceid' => '****i4blgbvw', ); I am guessing there should be more than this... I am being to get the feeling that the answer is that Nextcloud isn't going to work with my hosting provider :frowning: