# Service Unavailable Error 503 **URL:** \ **Category:** šŸ“¦ Appliances (Docker, Snappy, VM, NCP, AIO)\ **Tags:** ncp\ **Created:** [September 10, 2018, 10:55am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560 "2018-09-10T10:55:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 10, 2018, 10:55am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/1 "2018-09-10T10:55:16Z")
hi therei need support for the issue that iā€™m facing after update my ncp to last release. The issues comes when i try to access ncp through webclient, iā€™m receiving error Service Unavailable, Error 503. Here setup and logs: > version: root@rock64:~# ncp-update > Downloading updates > Performing updates > Installing nc-restore > Installing nc-backup > NextCloudPi updated to version v0.59.0 here ncp-report [https://pastebin.com/Wi5q4wg7](https://pastebin.com/Wi5q4wg7) ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 11, 2018, 1:33pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/2 "2018-09-11T13:33:13Z")
any help please!! ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 12, 2018, 12:23am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/3 "2018-09-12T00:23:21Z")
how did this happen? you seem to be missing `config.php`. What are the exact steps that lead to this situation? ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 12, 2018, 2:40pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/4 "2018-09-12T14:40:13Z")
i just updated NCP from web-client and it was sucessfully. the issues has come after power off in my homeā€¦ I have checked into NCP that seem there is a file called config.php into this path: > root@rock64:/var/www/nextcloud/config# ls -la > total 64 > drwxr-xā€” 2 www-data www-data 4096 Sep 12 04:05 . > drwxr-xā€” 14 www-data www-data 4096 Sep 12 04:05 ā€¦ > -rw-r----- 1 www-data www-data 1446 Sep 12 04:05 config.php > -rw-rā€“r-- 1 www-data www-data 48040 Sep 4 20:02 config.sample.php > -rw-rā€“r-- 1 www-data www-data 264 Sep 4 20:02 .htaccess and listing file config.php; > root@rock64:/var/www/nextcloud/config# cat config.php > 127.0.0.1 localhost rock64 > 192.168.1.207 [mydomain-ncp.domain.org](http://mydomain-ncp.domain.org) > ::1 localhost rock64 ip6-localhost ip6-loopback > fe00::0 ip6-localnet > ff00::0 ip6-mcastprefix > ff02::1 ip6-allnodes > ff02::2 ip6-allrouters thanks @nachoparker for your support! ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 17, 2018, 11:24am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/5 "2018-09-17T11:24:49Z")
@nachoparker any ideaā€¦? ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 18, 2018, 12:54am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/6 "2018-09-18T00:54:23Z")
how did you poweroff? did you just disconnect the raspi? ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 18, 2018, 3:00pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/7 "2018-09-18T15:00:47Z")
@nachoparker , cutt-off of electricity due maintenance works of electric supplier company, nothing special from my sideā€¦ :-/ here message of website ncp; > The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. I have tried to execute: sudo -u www-data php /var/www/nextcloud/occ maintenance:mode --off but seem it doesnā€™t works: > takezo@rock64:~$ sudo -u www-data php /var/www/nextcloud/occ maintenance:mode --off > [sudo] password for takezo: > 127.0.0.1 localhost rock64 > 192.168.1.207 [domainncp.dnsdomain.org](http://domainncp.dnsdomain.org) > ::1 localhost rock64 ip6-localhost ip6-loopback > fe00::0 ip6-localnet > ff00::0 ip6-mcastprefix > ff02::1 ip6-allnodes > ff02::2 ip6-allrouters > Nextcloud is not installed - only a limited number of commands are available > > [Symfony\Component\Console\Exception\CommandNotFoundException] > Command ā€œmaintenance:modeā€ is not defined. > Did you mean this? > maintenance:install ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 19, 2018, 12:12am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/8 "2018-09-19T00:12:46Z")
Powercutā€¦ that might corrupt your SD card. Try to run `fsck` or similar ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 19, 2018, 9:43am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/9 "2018-09-19T09:43:20Z")
> [@nachoparker](#): > > `fsck` @nachoparker seem that storage and sdcard are ok. iā€™m intrigued about error message : > The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. could i reinstall NCP without lost info: data files users and setup done ā€¦? ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 19, 2018, 11:47pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/10 "2018-09-19T23:47:00Z")
if you have a backup, no problem ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 20, 2018, 11:33am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/11 "2018-09-20T11:33:13Z")
backupā€¦ backupā€¦ nopeā€¦! lets go to the first point, is there anything that i can do to find where and why im getting this errorā€¦? (where i can find the problem or missing fileā€¦) thanks @nachoparker for your support?! ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 20, 2018, 11:29pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/12 "2018-09-20T23:29:08Z")
Your `ncp-report` output is no longer availableā€¦ I donā€™t remember your case ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 21, 2018, 1:56pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/13 "2018-09-21T13:56:07Z")
> [@nachoparker](#): > > `ncp-report` hi @nachoparker here you have ncp-report output: [https://pastebin.com/68UbNWWC](https://pastebin.com/68UbNWWC) ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 22, 2018, 2:12pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/14 "2018-09-22T14:12:32Z")
Your `config.php` is empty perhaps? in any case, if you have no backups just backup your data and database manually, then run `nc-init` (or reinstall), then restore your manual backup. ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 26, 2018, 12:04pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/15 "2018-09-26T12:04:57Z")
@nachoparker I have executed ncp-backup command and seem that is not working. here you have output: > Launching nc-backup > /usr/local/bin/ncp-backup: line 13: warning: command substitution: ignored null byte in input > > [Symfony\Component\Console\Exception\CommandNotFoundException] > There are no commands defined in the ā€œconfig:systemā€ namespace. > > Error reading data directory. Is NextCloud running and configured? > Done. Press any keyā€¦ any clue? ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 26, 2018, 11:25pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/16 "2018-09-26T23:25:07Z")
Your config.php is likely empty. You need to backup manually ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 27, 2018, 9:43am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/17 "2018-09-27T09:43:10Z")
hi @nachoparker ok, done! trying to execute new installation of NCP from scrash Iā€™m now getting following errors: > root@rock64:/media/DataMedia/cloud# curl -sSL [https://raw.githubusercontent.com/nextcloud/nextcloudpi/master/install.sh](https://raw.githubusercontent.com/nextcloud/nextcloudpi/master/install.sh) | bash > > > > > WARNING: existing mysqld configuration will be changed \<\<\< > > > > Getting build codeā€¦ > > > > Hit:1 [http://security.debian.org](http://security.debian.org) stretch/updates InRelease > > > > Hit:3 [http://apt.armbian.com](http://apt.armbian.com) stretch InRelease > > > > Ign:2 [Index of /debian](http://cdn-fastly.deb.debian.org/debian) stretch InRelease > > > > Hit:4 [Index of /debian](http://cdn-fastly.deb.debian.org/debian) stretch-updates InRelease > > > > Hit:5 [Index of /debian](http://cdn-fastly.deb.debian.org/debian) stretch-backports InRelease > > > > Hit:6 [Index of /debian](http://cdn-fastly.deb.debian.org/debian) stretch Release > > > > Reading package listsā€¦ Done > > > > Reading package listsā€¦ Done > > > > Building dependency tree > > > > Reading state informationā€¦ Done > > > > ca-certificates is already the newest version (20161130+nmu1+deb9u1). > > > > sudo is already the newest version (1.8.19p1-2.1). > > > > wget is already the newest version (1.18-5+deb9u2). > > > > 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. > > > > 1 not fully installed or removed. > > > > After this operation, 0 B of additional disk space will be used. > > > > Setting up php7.0-fpm (7.0.30-0+deb9u1) ā€¦ > > > > Job for php7.0-fpm.service failed because the control process exited with error code. > > > > See ā€œsystemctl status php7.0-fpm.serviceā€ and ā€œjournalctl -xeā€ for details. > > > > invoke-rc.d: initscript php7.0-fpm, action ā€œrestartā€ failed. > > > > Ć¢ā€”Ā php7.0-fpm.service - The PHP 7.0 FastCGI Process Manager > > > > Loaded: loaded (/lib/systemd/system/php7.0-fpm.service; enabled; vendor preset: enabled) > > > > Active: failed (Result: exit-code) since Thu 2018-09-27 11:41:10 CEST; 25ms ago > > > > Docs: man:php-fpm7.0(8) > > > > Process: 4019 ExecStart=/usr/sbin/php-fpm7.0 --nodaemonize --fpm-config /etc/php/7.0/fpm/php-fpm.conf (code=exited, status=78) > > > > Main PID: 4019 (code=exited, status=78) > > Sep 27 11:41:09 rock64 systemd[1]: Starting The PHP 7.0 FastCGI Process ManĆ¢ā‚¬Ā¦rā€¦ > Sep 27 11:41:09 rock64 php-fpm7.0[4019]: Cannot load Zend OPcache - it was aĆ¢ā‚¬Ā¦ded > Sep 27 11:41:10 rock64 php-fpm7.0[4019]: [27-Sep-2018 11:41:10] ERROR: [/etcĆ¢ā‚¬Ā¦TRY > Sep 27 11:41:10 rock64 php-fpm7.0[4019]: [27-Sep-2018 11:41:10] ERROR: UnablĆ¢ā‚¬Ā¦e 1 > Sep 27 11:41:10 rock64 php-fpm7.0[4019]: [27-Sep-2018 11:41:10] ERROR: faileĆ¢ā‚¬Ā¦nfā€™ > Sep 27 11:41:10 rock64 php-fpm7.0[4019]: [27-Sep-2018 11:41:10] ERROR: FPM iĆ¢ā‚¬Ā¦led > Sep 27 11:41:10 rock64 systemd[1]: php7.0-fpm.service: Main process exited,Ć¢ā‚¬Ā¦/n/a > Sep 27 11:41:10 rock64 systemd[1]: Failed to start The PHP 7.0 FastCGI ProcĆ¢ā‚¬Ā¦ger. > Sep 27 11:41:10 rock64 systemd[1]: php7.0-fpm.service: Unit entered failed Ć¢ā‚¬Ā¦ate. > Sep 27 11:41:10 rock64 systemd[1]: php7.0-fpm.service: Failed with result ā€˜Ć¢ā‚¬Ā¦deā€™. > Hint: Some lines were ellipsized, use -l to show in full. > dpkg: error processing package php7.0-fpm (ā€“configure): > subprocess installed post-installation script returned error exit status 1 > Errors were encountered while processing: > php7.0-fpm > needrestart is being skipped since dpkg has failed > E: Sub-process /usr/bin/dpkg returned an error code (1) ---
**Author:** ![nachoparker](https://help.nextcloud.com/user_avatar/help.nextcloud.com/nachoparker/32/2975_2.png) [@nachoparker](https://help.nextcloud.com/u/nachoparker)\ **Post date:** [September 27, 2018, 1:37pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/18 "2018-09-27T13:37:04Z")
awesome, save your backup in your computer, and flash the latest SD card image. Then, restore your backup ---
**Author:** ![takezo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/takezo/32/39331_2.png) [@takezo](https://help.nextcloud.com/u/takezo)\ **Post date:** [September 27, 2018, 5:54pm UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/19 "2018-09-27T17:54:41Z")
šŸ˜„ ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 7:41am UTC](https://help.nextcloud.com/t/service-unavailable-error-503/36560/20 "2024-12-04T07:41:04Z")
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