Server locked error attempt 2

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): Nextcloud 21.0.7
Operating system and version (eg, Ubuntu 20.04): Linux 5.4.0-92-generic x86_64
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 7.4.3

The issue you are facing:
The developers sadly decided it is okay to lock files

Is this the first time you’ve seen this error? (Y/N): nope

Steps to replicate it:

  1. duplicati backups via webdav

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

It wont let me upload the log

Sorry but this post is hardley better than the first one.

From your post I can see that some files are get locked when you are trying to make backups with Duplicati.

My questions would be…

  • What kind of data are you trying to back up?
  • From where to where are you trying back data up?
  • Which operating systems, and what software versions (OS, Nextcloud, Duplicati) are involved?
  • How did you install Nextcloud and Duplicati? (manually, Docker, Snap, etc…)

Please describe in a few sentenences how your setup looks like and what you actually trying to do and what exactley happens, when you do it. If you’re not a native english speaker you can use Google translate or DeepL Translate: The world's most accurate translator. That’s what I do most of the time and as you can see in many of my posts, my sentencences are stylistically not always beautiful and grammatically not always correct. :wink: But that is not what matters. The people here need as much information as possible in order to be able to help you…

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