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Sorry to hear youâre facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 19.02 snap
Operating system and version (eg, Ubuntu 20.04): 18.04
The issue you are facing:
Unablet o get to the web interface
Is this the first time youâve seen this error? (Y):
Steps to replicate it:
- rebooted server
- verified SSL Certificate its set to expire on july 8th
The output of your Nextcloud log in Admin > Logging:
root@CR-NextCloud-01:/snap/nextcloud/current# snap logs nextcloud
2020-07-03T17:24:59Z nextcloud.apache[116727]: AH00015: Unable to open logs
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Main process exited, code=exited, status=1/FAILURE
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Failed with result 'exit-code'.
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Service hold-off time over, scheduling restart.
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Scheduled restart job, restart counter is at 439.
2020-07-03T17:24:59Z systemd[1]: Stopped Service for snap application nextcloud.apache.
2020-07-03T17:24:59Z systemd[1]: Started Service for snap application nextcloud.apache.
2020-07-03T17:24:59Z nextcloud.apache[117305]: Making sure nextcloud is setup...
2020-07-03T17:25:03Z nextcloud.apache[117305]: System config value redis => host set to string /tmp/sockets/redis.sock
2020-07-03T17:25:06Z nextcloud.apache[117305]: System config value redis => port set to integer 0
root@CR-NextCloud-01:/snap/nextcloud/current#
root@CR-NextCloud-01:/snap/nextcloud/current#
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
unable to locate
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE