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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2): 19.02 snap

Operating system and version (eg, Ubuntu 20.04): 18.04

The issue you are facing:
Unablet o get to the web interface

Is this the first time you’ve seen this error? (Y):

Steps to replicate it:

  1. rebooted server
  2. verified SSL Certificate its set to expire on july 8th

The output of your Nextcloud log in Admin > Logging:

root@CR-NextCloud-01:/snap/nextcloud/current# snap logs nextcloud
2020-07-03T17:24:59Z nextcloud.apache[116727]: AH00015: Unable to open logs
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Main process exited, code=exited, status=1/FAILURE
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Failed with result 'exit-code'.
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Service hold-off time over, scheduling restart.
2020-07-03T17:24:59Z systemd[1]: snap.nextcloud.apache.service: Scheduled restart job, restart counter is at 439.
2020-07-03T17:24:59Z systemd[1]: Stopped Service for snap application nextcloud.apache.
2020-07-03T17:24:59Z systemd[1]: Started Service for snap application nextcloud.apache.
2020-07-03T17:24:59Z nextcloud.apache[117305]: Making sure nextcloud is setup...
2020-07-03T17:25:03Z nextcloud.apache[117305]: System config value redis => host set to string /tmp/sockets/redis.sock
2020-07-03T17:25:06Z nextcloud.apache[117305]: System config value redis => port set to integer 0

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


unable to locate
The output of your Apache/nginx/system log in /var/log/____: