Nextcloud version (eg, 12.0.2): 17.0.2
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04.2
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.29 (behind reverse proxy of Apache 2.4.6 on Centos 7.7.1908)
PHP version (eg, 7.1): 7.2.19
The issue you are facing:
I have the official Android app on a Galaxy S10+ running Android 10. When I used the app on a Galaxy S8+ with Android 9, uploading files (including via autoupload) went smoothly. Now, however, I can’t seem to upload anything to the exact same Nextcloud server using the exact same credentials on the new phone.
I can log in and browse files. Sometimes, I can download successfully, other times I can’t. What I can’t ever do, however, is upload anything. The upload progress proceeds normally, reaches 100%, and then throws the error “Upload failed: Could not complete operation. Server unavailable.”
The part that seems extra strange to me is that I can’t seem to find a single log entry on the server that can point me in the right direction. I don’t know if I’m just looking in the wrong place or if the error is local to the app (where I can’t find any more information than just that one error). I’m happy to provide log entries, but I don’t even see anything from the correct month, let alone related to my issue.
Also, the same server and same credentials work perfectly from the Windows application as well. I have used this same setup successfully for several years, spanning 4 or 5 major versions of Nextcloud. This is the first hiccup of any kind, actually.
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Install Nextcloud app on Android 10 on Galaxy S10+
- Log into self-hosted Nextcloud server
- Attempt to upload file
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc21oefm1jkv',
'passwordsalt' => 'salt',
'secret' => 'secret',
'trusted_domains' =>
array (
0 => 'host.example.com',
1 => 'www.example.com',
2 => 'nextcloud.example.com',
),
'datadirectory' => '/data/storage/cloud',
'overwrite.cli.url' => 'http://domain.com/nextcloud',
'dbtype' => 'mysql',
'version' => '17.0.2.1',
'dbname' => 'nextcloud',
'dbhost' => '************',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => '**********',
'installed' => true,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'mail_from_address' => 'system-no-reply',
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_domain' => 'example.com',
'maintenance' => false,
'loglevel' => 2,
'log_type' => 'file',
'logfile' => '/var/log/nextcloud.log',
'logfilemode' => 0644,
'logdateformat' => 'F d, Y H:i:s',
'updater.secret' => '**************',
'theme' => '',
'mail_smtpauth' => 1,
'mail_smtpsecure' => 'ssl',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpname' => '*******************',
'mail_smtppassword' => '*********',
'updater.release.channel' => 'stable',
);
The output of your Apache/nginx/system log in /var/log/____:
Alias /nextcloud "/var/www/nextcloud/"
<Directory /var/www/nextcloud/>
Options +FollowSymlinks
AllowOverride All
<IfModule mod_dav.c>
Dav off
</IfModule>
SetEnv HOME /var/www/nextcloud
SetEnv HTTP_HOME /var/www/nextcloud
</Directory>