Nextcloud version nextcloud-15.0.0.10
Operating system and version Linux Ubuntu 18.04 LTS 64-bit
Apache version 2.4.29 (Ubuntu)
PHP version 7.2
Brief description:
Right after setting up nextCloud I installed the google drive storage app by mistake, which got stuck in installation and now the nextCloud service has become completely unavailable
The issue I am facing:
The nextCloud web interface is no longer showing up. Instead I get a blank white page.
Restarting apache and even the entire VM didn’t affect this at all.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Set up nextCloud
- install the google drive storage extension app (which I installed by clicking on it by mistake)
- The installation of the app gets stuck
- Refreshing the page shows a broken page with broken images
- Restarting apache or the machine causes the application not to show and instead showing a blank white page.
The output of your nextCloud log in Admin > Logging: I cannot access this page through the web interface as it is no longer available
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
/home/www-data/nextcloud-data
Looking at the “nextcloud.log” file in the data directory I see the following message repeating 27 times:
"message":"Interface 'OCA\\Files_External\\Lib\\Config\\IBackendProvider' not found at \/var\/www\/html\/apps\/files_external_gdrive\/lib\/AppInfo\/Application.php#32"
The output of your Apache/nginx/system log in /var/log/____:
The access.log file shows HTTP **500** (ISE) responses beginning at the moment the problems started.
Up to that moment everything looks great
This is the first failing request from the log:
"GET /index.php/avatar/Administrator/64?v=0 HTTP/1.1" 500 968 "-"
on the apache error.log file I get the following line repeating:
PHP Fatal error: Interface 'OCA\\Files_External\\Lib\\Config\\IBackendProvider' not found in /var/www/html/apps/files_external_gdrive/lib/AppInfo/Application.php on line 32
Please help me get my nextCloud back online :’( :’( :’(