[richdocuments] Erreur: getFile failed

Nextcloud Hub II 23.0.2
Collabora-online version 21.11.402
Nextcloud office 5.05
Debian (ovh)
Php 7.3

POST /index.php/apps/richdocuments/wopi/files/169327_ocw3wx1nxqv7/contents?access_token=0hXriarWGkyUmGp0hi8J1T8TcsMnKAeg&access_token_ttl=0%2Fws%3FWOPISrc%3Dhttps…Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F169327_ocw3wx1nxqv7&compat=
from by FrancoisP-AA at 2022-05-18T09:40:18+00:00

OCP\Files\NotFoundException: No valid file found for wopi token

  1. /var/www/nextcloud/apps/richdocuments/lib/Controller/WopiController.php - line 495:OCA\Richdocuments\Controller\WopiController->getFileForWopiToken(OCA\Richdocu … 5})

It seems that Office or Collabora keeps track of the relationship between a user and a document. And it loops to send this message, so much so that the logs fill up in a few minutes.
The only solution is to disable Office.

I deleted the user, but that doesn’t solve the problem.
Used OCC files:scan and OCC groupfolder:scan commands

So all our users are deprived of Office.

Can anyone help me?
Thank you