Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
28.0.14.1
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12 Bookworm
- Web server and version (e.g, Apache 2.4.25):
Apache/2.4.62 (Debian)
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
PHP 8.1.31
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I am using NCP v1.55.4. The system is so great at automating everything with years of problem-free operation, that I only recently realized it got stuck on Nextcloud 28.0.14.1. The server still functions somehow, but attempts to upgrade fail; attempts to use nc-backup fail. I think my SD card is dying.
I have a recent backup and my plan is to restore with a new SD card. My question is this: Do I need to use the NextcloudPi_RaspberryPi4_v1.54.3 image (which runs Nextcloud 28), restore and then upgrade NC, or can I use the v1.55.3 image (which comes with NC 30), and then restore to the previous version?
Apologies if this is the wrong place or has been answered elsewhere. The info I found was outdated (Restoring back - returns to old version of Nextcloud?). Thanks for any guidance.