[Résolu] Talk : impossible d’utiliser l’application sur un hébergement mutualisé INFOMANIAK (problème récent)

neccloud · September 6, 2022, 3:53pm

Bonjour,

J’ai un serveur mutualisé chez Infomaniak mais je viens de rencontrer un problème handicapant avec Talk (avec une mise à jour récente sans doute). En effet, avec Appointment (rendez-vous) je fixais des créneaux pour discuter avec mes clients dans Talk. Le tout marchait très bien (la force de l’open source).

Mais là, je viens de rencontrer un problème de connexion, impossible de discuter avec mon client dans Talk, qui lui affiche un message d’erreur ci-joint : Impossible d’établir une connexion avec au moins un participant. un serveur TURN est probablement nécessaire. Veuillez demander à votre administrateur d’en installer un, en suivant cette documentation .
Ça mène à cette page : Configuring coTURN - Nextcloud Talk API documentation

Que puis-je faire à présent ? C’est un hébergement mutualisé, donc je n’ai pas accès à apt-get et autres paramétrages abordés dans cette documentation.

Dois-je en conclure que Nextcloud se ferme aux hébergements mutualisés et que je n’aurais plus de Talk comme avant (ça marchait très bien avant) ?

PS : Nextcloud latest, et toutes les applications à jour. Windows 10 à jour, et testé sous Firefox et Chrome.

vincen · September 6, 2022, 4:49pm

L’hébergement que tu as pris chez Infomaniak a bien une IPV4 publique ? en général c’est le problème sur pas mal d’hébergement pas chère où il y a un espèce de NAT ou similaire

neccloud · September 6, 2022, 5:15pm

J’ai posé la question au service technique, à savoir s’ils ont changé quelque chose sur mon contrat/hébergement sans me le dire… Normalement j’ai un IP publique, bien sûr, elle est déclarée dans mes entrées DNS (j’ai un NDD chez eux).

J’espère que Infomaniak va résoudre le problème rapidement, je suis bloqué…

vincen · September 6, 2022, 8:29pm

Si tu vas dans Paramètres → Système (avec un compte admin) il t’affiche l’IPv4 publique ou une ip locale non résolvable ?

neccloud · September 7, 2022, 6:46am

J’ai cette rubrique-là :

bond0
État: up
Vitesse: 2 Gbps Duplex: full
MAC: 4c:d9:8d:47:15:7a
IPv4: 128.23.56.78
IPv6: 2015:1150:4:b:4ed9:fgef:fe76:457f/64 ff60::4ed9:8fff:fe76:537f/64

À noter que l’adresse IP est la même que celle renseignée dans mon NDD chez eux.
(j’ai anonymisé les données)
Je peux pinger l’IP.

neccloud · September 15, 2022, 1:08pm

Dans les logs, j’ai ça :
(voir sur pastebin, ou juste en dessous)

$ cat nextcloud.log | grep talk
[…]

{"reqId":"YyLnCKJs4kc-y53dfNhGrAAAAME","level":0,"time":"2022-09-15T08:49:12+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLnCqJs4kc-y53dfNhG2QAAAMc","level":1,"time":"2022-09-15T08:49:14+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v3/signaling/settings?token=e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLnKs3qLHwRrbpKK9F74AAAABE","level":1,"time":"2022-09-15T08:49:46+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/index.php/call/e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLnKs3qLHwRrbpKK9F74AAAABE","level":0,"time":"2022-09-15T08:49:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLnKs3qLHwRrbpKK9F74AAAABE","level":0,"time":"2022-09-15T08:49:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLnLLXNhHmORjoMvOKnaAAAAE4","level":1,"time":"2022-09-15T08:49:49+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v3/signaling/settings?token=e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLnL7XNhHmORjoMvOKnpAAAAEw","level":0,"time":"2022-09-15T08:49:51+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLnL7XNhHmORjoMvOKnpAAAAEw","level":0,"time":"2022-09-15T08:49:51+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLnL7XNhHmORjoMvOKnuQAAAEg","level":0,"time":"2022-09-15T08:49:52+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"files_mindmap","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"files_mindmap"}}
{"reqId":"YyLnQdrnpBvzuvDQO2QWkwAAAkc","level":1,"time":"2022-09-15T08:50:10+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v3/signaling/settings","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v14.2.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLnQqmapgXE70tB-dhiJAAAAgo","level":1,"time":"2022-09-15T08:50:10+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v4/room/e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v14.2.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLnSi1GTggNoJKMzy7DXgAAAw8","level":1,"time":"2022-09-15T08:50:18+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v3/signaling/settings","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v14.2.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLneMT0nj6kWc4AIcJZGwAAAEg","level":1,"time":"2022-09-15T08:51:05+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/index.php/call/e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":[]}
{"reqId":"YyLneMT0nj6kWc4AIcJZGwAAAEg","level":0,"time":"2022-09-15T08:51:05+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLneMT0nj6kWc4AIcJZGwAAAEg","level":0,"time":"2022-09-15T08:51:05+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLne8T0nj6kWc4AIcJZOQAAAEk","level":1,"time":"2022-09-15T08:51:07+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v3/signaling/settings?token=e7ph8uck","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 91.25.465.36]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":[]}
uid133395@h2web177:~/sites/clouder.publicitem.fr/data$ cat nextcloud.log | grep talk
{"reqId":"YyB01s5tOryyfR4_1x1TugAAAU0","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyB01s5tOryyfR4_1x1TugAAAU0","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyB01uHYnYwXw0toX4E4vwAAAY8","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"files_mindmap","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"files_mindmap"}}
{"reqId":"YyB01uHYnYwXw0toX4E4vwAAAY8","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"socialsharing_email","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"socialsharing_email"}}
{"reqId":"YyB01uHYnYwXw0toX4E4vwAAAY8","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"socialsharing_facebook","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"socialsharing_facebook"}}
{"reqId":"YyB01uHYnYwXw0toX4E4vwAAAY8","level":0,"time":"2022-09-13T12:17:26+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"timetracker","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"timetracker"}}
{"reqId":"YyB1qgoneQ53Ka0qWl-umwAAAJQ","level":0,"time":"2022-09-13T12:20:58+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyB1qgoneQ53Ka0qWl-umwAAAJQ","level":0,"time":"2022-09-13T12:20:58+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyDOXVjmD5OyTZqsHm5U9gAAAhE","level":1,"time":"2022-09-13T18:39:25+00:00","remoteAddr":"87.24.145.145","user":"--","app":"core","method":"GET","url":"/index.php/apps/spreed/","message":"Bruteforce attempt from \"87.24.145.145\" detected for action \"talkRoomToken\".","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"core"}}
{"reqId":"YyDOX5wYn8x6KOvMti4q1gAAAAw","level":1,"time":"2022-09-13T18:39:27+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"no app in context","method":"GET","url":"/index.php/apps/spreed/","message":"IP address throttled because it reached the attempts limit in the last 30 minutes [action: talkRoomToken, delay: 200, ip: 87.24.145.145]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":[]}
{"reqId":"YyDOX5wYn8x6KOvMti4q1gAAAAw","level":0,"time":"2022-09-13T18:39:28+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyDOX5wYn8x6KOvMti4q1gAAAAw","level":0,"time":"2022-09-13T18:39:28+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyDOYC7fTFFCZcgnwL_F8AAAAE4","level":0,"time":"2022-09-13T18:39:28+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"files_mindmap","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"files_mindmap"}}
{"reqId":"YyLTtYnzYpBSPWC3xm1hswAAAII","level":0,"time":"2022-09-15T07:26:45+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLTtYnzYpBSPWC3xm1hswAAAII","level":0,"time":"2022-09-15T07:26:45+00:00","remoteAddr":"87.24.145.145","user":"jeannerobert","app":"scss_cacher","method":"GET","url":"/index.php/call/e7ph8uck","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLV03TaYcgk4-puEshQHQAAAYM","level":0,"time":"2022-09-15T07:35:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLV03TaYcgk4-puEshQHQAAAYM","level":0,"time":"2022-09-15T07:35:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"scss_cacher","method":"GET","url":"/index.php/apps/spreed/","message":"SCSSCacher::isCached 8f71-c77b-tasks-talk.css dependencies successfully cached for 5 minutes","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"scss_cacher"}}
{"reqId":"YyLV03TaYcgk4-puEshQHgAAAYU","level":0,"time":"2022-09-15T07:35:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"files_mindmap","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"files_mindmap"}}
{"reqId":"YyLV03TaYcgk4-puEshQHgAAAYU","level":0,"time":"2022-09-15T07:35:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"socialsharing_email","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"socialsharing_email"}}
{"reqId":"YyLV03TaYcgk4-puEshQHgAAAYU","level":0,"time":"2022-09-15T07:35:47+00:00","remoteAddr":"91.25.465.36","user":"UserAdmin","app":"socialsharing_facebook","method":"GET","url":"/index.php/css/tasks/8f71-c77b-tasks-talk.css?v=4be2f4d8f25f93f1fff7b4232cedec55-c6c48ec8-33","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0","version":"24.0.5.1","data":{"app":"socialsharing_facebook"}}
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neccloud · September 15, 2022, 1:20pm

Réponse de Infomaniak :

Bonjour,

Merci pour votre patience.

Après analyse, voici ce que nos administrateurs système ont pu trouver :

Après consultation de tous les logs, nous ne voyons pas d’erreurs ou même de traces liées aux appels.

Nous voyons qu’il y a eu possiblement une mise à jour le 08/09 (beaucoup de fichiers édités au même moment dont le fichier version.php)

Les logs Nextcloud sont accessibles sur FTP /data/nextcloud.log.

Nous constatons plusieurs erreurs de ce style :

“time”:“2022-09-13T14:30:17+00:00” “app”:“no app in context” “message”:“Token is not valid: Token does not exist: token does not exist” “exception”:{“Exception”:“OC\Authentication\Exceptions\InvalidTokenException”

Nous vous recommandons de contacter le support de l’application Nextcloud, particulièrement si ce souci vient d’une mise à jour de l’application. De notre côté, nous n’avons effectué aucun changement sur nos serveurs.

Merci pour votre confiance. Nous restons à votre disposition.

neccloud · September 16, 2022, 5:34pm

Message envoyé à Infomaniak à l’instant :

Bonjour,

Merci de votre implication et tentative de résolution. Le problème ne venait pas de vos services, ni de Nextcloud (et l’application Talk) mais sans doute du PC de mon correspondant. En effet, j’ai pu passer divers appels avec d’autres PC sous Linux, Windows 10, Windows 8.1. Mon correspondant chez qui ça ne marchait plus étant sous Windows 11.
Je pense que c’est le firewall de Microsoft activé par défaut qui court-circuitait le processus d’appel. Mon correspondant n’arrive pas à le désactiver momentanément, le firewall se réactive automatiquement.
Vous pouvez fermer le ticket.
Merci encore,
Cordialement