Hi,
after moving my computer related equipment my micro sd card for the nextcloud is broken. And I have no duplicate or backup.
Now I learn that their is no easy way to obtain a copy. That is a real problem!
If I buy a second nextcloud box at WD just to have a duplicate sd card it would ship by 1. Dezember 2016. That is a rather long waiting time. And that is very annoying.
Iād already posted a solution until the official image becomes available.
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You could try to ask WD Labs to an SD card or an image, but we do recommend making a backup because we still canāt offer direct downloads at this stage.
One question from a long time PI user:
About the broken SDs: is the NC box not using a Read-Only filesystem?
The SDs break (at the point if a power issue during a write process) since PIs are on the market.
RO and tmpfs are a must imho.
Thanks for the answer.
Yes I could try. But not succeed. I donāt think that there ever was somebody successfully getting in touch with WD concerning Nextcloud Box. (No Ser.No.; no Mod.No).
And the new ordered Nextcloud Box (just to get hold of a SD-Card) does not ship on 1.Dezember. Shipment uncertain. This is VERY frustating - and shows the urgency of an immediat backup.
All data is written to the HD and tmpfs, but there could be something written to the card at boot time maybe. I havenāt looked into it. So far it seems itās more of a problem with the card itself than the content though.
You do have an order number though.
Yep!
But to get that to them I need a serial + Model No. And that holds true for all possible Contacts.
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Thanks for pointing that out!
There is now a wiki entry on how to get support for the hardware:
Iām curious to see what kind of reaction you will be getting from WDLabs. I contacted them on that matter, and they send me to the Nextcloud Support. Thatās how I landed here 
Which matter exactly?
I have a broken SD card too and have been waiting for over a month in the hope that the āofficialā image would be released.
It seems this will not be the case and I made the mistake of not creating a backup. Any advice on how to get the box up and running soon will be greatly appreciatedā¦
@Oparoz: On the fact that I managed to break my sd-card and asking for a replacement. I was told: āUnfortunately, for this matter I canāt help you out. Plsease contact with Nextxloud directly. You are always welcome to contact us regarding any issues with WD Drivesāā¦
And thatās what I did. It finally helped me to rebuild an sd-card as mentioned earlier in this thread, even though I was sceptical, I would be able to do this. But the instructions were pretty easy to follow. The good thing is: I learned something new from my bad luck
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Many thanks @Datti . Thatās not ideal and I hope weāre going to be able to fix that.
The good news is that weāre very close to being able to deliver that new Pi2/3 image!
(next week)
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I broke my card as well, never did that before, send a direct message to @JasonBayton hope he replies but also wondering if 8 days ago @oparoz said very close to deliver new image, how very close is it today?
I was hoping to have good news for the weekend, but itās going to take a few more days.
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Sorry for the delay, I was eating scones with cream and jam. It was too epic to put down in order to message you back immediately; hope you understand.
Link sent!
I fully understand, I would rather eat scones with cream and jam than trying to get my nextcloud box working, but thanks anyway
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Sounds great, do you think it will be available before Xmas?