Nextcloud version (eg, 16.0.3):
Operating system and version (linux ):
Apache or nginx version (eg, Apache 2.4.39):
PHP version (eg, 7.2.21):
cPanel: 80 (build 23)
The issue you are facing:
I host several instances of nextcloud on my shared server. each on a different subdomain., I manage my instances with softaculous.
Without me changing or updating anything, three of my 4 instances stop working today morning and now showing an error 500. I’ve had the issues some days ago, but could get them back running with updating to 16.03 through softtaculous.
My 4th instance is running because I forgot to start the last step (starting the upgrade in the webinterface). I did this now and I get the welcome screen, so its running.
All this tells me, that this error has nothing to do with a server configuration, or am I wrong. Also, I had this error before and I could help myself with reinstalling nextcloud in another folder and connecting it back to the original database and folder. But that can’t be the solution.
Is this the first time you’ve seen this error? (Y/N):
The output of your Nextcloud log in Admin > Logging:
Since I can not log in, I can not provide this
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
my config.php has no added information other than
<?php $CONFIG = array ( 'instanceid' => 'deleted' 'passwordsalt' => 'deleted', 'secret' => 'deleted', 'trusted_domains' => array ( 0 => 'deleted', ), 'datadirectory' => 'deleted', 'dbtype' => 'mysql', 'version' => '18.104.22.168', 'overwrite.cli.url' => 'deleted', 'dbname' => 'deleted', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => 'deleted', 'dbpassword' => 'deleted', 'installed' => true, 'theme' => '', 'loglevel' => 2, 'maintenance' => false, );
of course ‘deleted’ means I censored this
The output of your Apache/nginx/system log in
Unfortunately on my shared server I do not have access to this folder
Has someone any any of why this is happening?
Thank you so much