Quick System Export for Easy Support Posting (The Basics)

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Sorry to hear you’re facing problems. :slightly_frowning_face:

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Getting help

In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.

Before clicking submit: Please check if your query is already addressed via the following resources:

(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. :heart:

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • replace me
  • Operating system and version (e.g., Ubuntu 24.04):
    • replace me
  • Web server and version (e.g, Apache 2.4.25):
    • replace me
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • replace me
  • PHP version (e.g, 8.3):
    • replace me
  • Is this the first time you’ve seen this error? (Yes / No):
    • replace me
  • When did this problem seem to first start?
    • replace me
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • replace me
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • replace me

Summary of the issue you are facing:

I’m simply suggesting a method, if one does not already exist, to gather and export at least all of the data requested as The Basics in these submission forms for posting support issues, so that we would not have to track down all of the latest version numbers of our products everytime we submit something. It would be great if even all of the requested items were exposed in a box withing the System page of Nextcloud. Primarily, Nextcloud Server version, Operating system and version, Web server and version, Reverse proxy and version, and PHP version.

All I see there is the PHP version and as for Operating System, I just see the kernel displayed.

I’m just thinking that for this purpose as well as posting issues on GitHub, it would simplify the process and get people to post without omitting some of the data that would prove helpful. Perhaps a process to even automate the beginning of a report. Just proposing this to see if anyone has considered this and if anyone has a solution that helps them streamline this as well.

Steps to replicate it (hint: details matter!):

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
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