Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the following as you can (you can cut and paste this into your topic):
Nextcloud version (eg, 10.0.2): 12.0.0
Operating system and version (eg, Ubuntu 16.04): debian 8 jessie
Apache or nginx version (eg, Apache 2.4.25): apache 2.4.10
PHP version (eg, 5.6): php5.6.30-0 +deb8u1
Is this the first time you’ve seen this error?: yes
Can you reliably replicate it? (If so, please outline steps): not for sure, first user who has this problem
The issue you are facing: user erased a synced folder, after a few hours he recoverd the item via webinterface. now the folder is marked red in windows nextcloud client, and is not beeing synced. when he browse the recovered folder via webinterface, you see all files and folders, but youre unable to open them, filsize 0kb ore sometihing like this. Looking into the users date/files folder on the linux root filesystem shows correct file size.
any idea, how we can get the files back to working?
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in /var/log/____
:
Remember, this information may be requested if it isn’t supplied; for fastest response please provide as much as you can Feel free to use a pastebin service, otherwise log files can be indented with 4 spaces on each line to present them in a friendlier way on the forum.