Problems with Collabora Online configuration

ℹ️ Support 📄 Collabora
#1

Hello,
I have a Nextcloud server with version 19.0.4. . It runs on a webhost system from Hosteurope. Therefore I have no direct access to the Linux server.
The webhost runs on Ubunto 18.04. PHP version is 7.4. On it is installed Collabora Online 3.7.4 and Collabora Online - Built-in CODE Server 4.2.800.
I get the message ‘Could not connect to Collabora Online server’. Where can the error be?
Alternatively, the question: what would I need as ‘URL (and port) of the Collabora Online server’ so that I can run Collabora directly.

Frank

#2

Hi Frank,

I assume you use the Collabora Docker container.
For running the container you need to know the domain of your cloud instance and how your container should be reachable (e.g. by using a reverse proxy). The container needs to know the URL of your Nextcloud instance, separated by two backslashes in front the dots (e.g., if your Nextcloud URL is cloud.example.com, you need to pass “cloud\\.example\\.com”). Furthermore, the port 9980 of the container needs to be exposed to the server, which can provide a reverse proxy to reach the container from the internet.

I hope this might helps you.

Yours,
TheRobot

#3

Hello TheRobot,

thanks for the suggestion. It was not a docker installation.
My Nextcloud URL follows the pattern https://name.extention/nextcloud. The entry https://name.\.extension/nextcloud:9800 does not lead to success.

Frank

#4

Hi Frank,

then I would like to ask you how you installed Collabora. Did you download it form Nextcloud Apps?

Yours,

TheRobot

#5

Hello TheRobot,

i have downloaded an installation file, copied it to the server via ftp and then installed it via browser. That was about 2 years ago.

Frank

#6

Hello,

i have installed NC completly new. It is NC 20. Collabora is now part of the NC installation. I still have the same problem.

it is again an installation on a webhosting space. No sudo , no docker.

Frank