# Problems on update

**URL:** <https://help.nextcloud.com/t/problems-on-update/167844>\
**Category:** 📱 Desktop & mobile clients\
**Created:** [August 9, 2023, 7:29am UTC](https://help.nextcloud.com/t/problems-on-update/167844 "2023-08-09T07:29:47Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Blumenkraft](https://help.nextcloud.com/letter_avatar/blumenkraft/32/6_22734026db12803ebb3e059622ac3534.png) [@Blumenkraft](https://help.nextcloud.com/u/Blumenkraft)\
**Post date:** [August 9, 2023, 8:03am UTC](https://help.nextcloud.com/t/problems-on-update/167844/2 "2023-08-09T08:03:54Z")

</div>

Maybe related:  
[Desktop client on Windows won’ start libcrypto.dll missing](https://help.nextcloud.com/t/desktop-client-on-windows-won-start-libcrypto-dll-missing/166921)

Also:  
[[Bug]: System Error - libcrypto-1\_1-x64.dll not found after update to 3.9.1 (Windows 11) #5924](https://github.com/nextcloud/desktop/issues/5924)

The proposed solution is “to simply uninstall Nextcloud and then reinstall it via the [latest] installer. Works without problems. Please download the installer from the website.”

I suppose the updater is doing something wrong. I cannot test this, since i don’t have Windows nor do i use the desktop client anyway.

I hope you get it working.

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_[View the full topic](https://help.nextcloud.com/t/problems-on-update/167844)._