# Problems installing recognize dependencies

**URL:** <https://help.nextcloud.com/t/problems-installing-recognize-dependencies/231914>\
**Category:** ℹ️ Support\
**Tags:** snap, app\_api, nc31, setup\_warning\
**Created:** [September 11, 2025, 3:06pm UTC](https://help.nextcloud.com/t/problems-installing-recognize-dependencies/231914 "2025-09-11T15:06:33Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![scubamuc](https://help.nextcloud.com/user_avatar/help.nextcloud.com/scubamuc/32/63165_2.png) [@scubamuc](https://help.nextcloud.com/u/scubamuc)\
**Post date:** [September 11, 2025, 3:41pm UTC](https://help.nextcloud.com/t/problems-installing-recognize-dependencies/231914/3 "2025-09-11T15:41:37Z")

</div>

Hey @GeirS, welcome to the Nextcloud community and thanks for supporting Nextcloud snap 🤝

Sorry to hear you’re having issues with your Nextcloud snap automatic update. The following steps will get you up and running again… but you’ll need to discover some [log reference](https://help.nextcloud.com/t/how-to-manage-nextcloud-snap-logs/216226) to resolve the cause of the failed automatic update.

### 1. Check your logs to discover the cause of the update failure

- [How to manage Nextcloud snap logs](https://help.nextcloud.com/t/how-to-manage-nextcloud-snap-logs/216226)
- [How to run the debugging script](https://help.nextcloud.com/t/how-to-manage-nextcloud-snap-logs/216226#p-649886-issue-debugging-script-11)
- [How to discover and disable incompatible third party apps](https://github.com/nextcloud-snap/nextcloud-snap/wiki/FAQ's#q-nextcloud-snap-is-not-working-because-of-third-party-app-incompatibility-what-can-i-do)

### 2. Revert to last known good revision

Snaps were designed to have a robust upgrade story. In the case of the Nextcloud snap, every time it refreshes (updates), it takes a snapshot of the database and other version-specific things (not the raw data though, e.g. pictures and documents) and holds them alongside the old revision of the snap.

```auto
sudo snap revert nextcloud

```

With that command, you should be back up and running right at the moment before the automatic update happened.

see [How to revert Nextcloud snap after failed update](https://help.nextcloud.com/t/how-to-revert-nextcloud-snap-after-failed-update/216034)

> #### Backup your running snap now!
> 
> This would be the perfect occasion to create a complete Nextcloud snap backup including configuration, apps, certificates, database and data.
> 
> - stop Nextcloud snap `sudo snap stop nextcloud`
> - save Nextcloud snap `sudo snap save nextcloud`
> - start Nextcloud snap `sudo snap start nextcloud`
> - copy/move snapshot (\*.zip) in `/var/lib/snapd/snapshots` to wherever
> 
> see [How to backup, restore and migrate Nextcloud snap](https://help.nextcloud.com/t/how-to-backup-restore-and-migrate-nextcloud-snap/216057)

### 3. Resolve automatic update issues

A prevalent cause of automatic update issues is attributed to [incompatible third party apps](https://github.com/nextcloud-snap/nextcloud-snap/wiki/FAQ's#known-incompatible-third-party-apps) due to [snap confinement](https://github.com/nextcloud-snap/nextcloud-snap/wiki/FAQ's#q-what-is-snap-confinement). Any apps requiring access to executable binaries will fail since these are not included in the snap. Disabling the [misbehaving apps](https://github.com/nextcloud-snap/nextcloud-snap/wiki/FAQ's#known-incompatible-third-party-apps) frequently resolves the automatic update issue. Sometimes apps can be re-installed or re-enabled after successful manual refresh (update)… but may recur during the next automatic update.

If your Nextcloud interface is not available or your Nextcloud is in “Maintenance mode”, you can disable apps using the [OCC management console](https://help.nextcloud.com/t/how-to-use-occ-management-console-for-nextcloud-snap/216111) or command line:

1. List apps: ` sudo nextcloud.occ app:list`
2. Disable app: `sudo nextcloud.occ app:disable <appname>`
  - Remove app: `sudo nextcloud.occ app:remove <appname>`

3. Enable app: `sudo nextcloud.occ app:enable <appname>`

see [How to manage automatic updates in Nextcloud snap](https://help.nextcloud.com/t/how-to-manage-automatic-nextcloud-snap-updates/216032)

### 4. Manually update = refresh Nextcloud snap

```auto
sudo snap refresh nextcloud

```

see [How to manage Nextcloud snap with snap](https://help.nextcloud.com/t/how-to-manage-nextcloud-snap-with-snap/216113)

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_[View the full topic](https://help.nextcloud.com/t/problems-installing-recognize-dependencies/231914)._