# Problem with Video Converter Please Help

**URL:** <https://help.nextcloud.com/t/problem-with-video-converter-please-help/74334>\
**Category:** ℹ️ Support\
**Tags:** missing\_information\
**Created:** [March 18, 2020, 5:53pm UTC](https://help.nextcloud.com/t/problem-with-video-converter-please-help/74334 "2020-03-18T17:53:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![orbibyte](https://help.nextcloud.com/letter_avatar/orbibyte/32/5_5575768a8748004e209b776fc1b2916d.png) [@orbibyte](https://help.nextcloud.com/u/orbibyte)\
**Post date:** [March 18, 2020, 5:53pm UTC](https://help.nextcloud.com/t/problem-with-video-converter-please-help/74334/1 "2020-03-18T17:53:45Z")

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I installed ffmpeg however when I go to convert video file I get the following message  
ffmpeg is not installed or available DEBUG  
Anyone know how to fix this. Would appreciate it.

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**Author:** ![j-ed](https://help.nextcloud.com/user_avatar/help.nextcloud.com/j-ed/32/7281_2.png) [@j-ed](https://help.nextcloud.com/u/j-ed)\
**Post date:** [March 19, 2020, 8:29pm UTC](https://help.nextcloud.com/t/problem-with-video-converter-please-help/74334/2 "2020-03-19T20:29:48Z")

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You have to make sure that the ffmpeg tools can be access by the web servers user. It might be possible the this user cannot find the required program, because it has been installed in a wrong path or the $PATH variable doesn’t include the directory in which the program has been installed. The problem has e.g. been addressed here:

> <https://github.com/PaulLereverend/NextcloudVideo_Converter/issues/13>
>
> Somehow it is converted, then falls into the error "ffmpeg is not installed or available". Checked through the SSH command and...

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**Author:** ![JimmyKater](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jimmykater/32/4850_2.png) [@JimmyKater](https://help.nextcloud.com/u/JimmyKater)\
**Post date:** [July 22, 2020, 8:29pm UTC](https://help.nextcloud.com/t/problem-with-video-converter-please-help/74334/3 "2020-07-22T20:29:53Z")

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