Problem with nextcloud office on a server with FQDN

ℹ️ Support
, ,
1

I have installed Nextcloud server on a Ubuntu 22.04 LTS. I have installed also collabra development server and nextcloud office, everything works fine when I am using ip address from within network but when i use FQDN from outside documents in nextcloud office do not open it says failed to load nextcloude office, everything else from from outside seems to work fine.

In log there is this error
[PHP] Error: Error: Trying to access array offset on value of type null at /var/www/my.domain.FQDN/apps/richdocuments/lib/WOPI/DiscoveryManager.php#137 at <>

  1. /var/www/my.domain.FQDN/apps/richdocuments/lib/WOPI/DiscoveryManager.php line 137
    OC\Log\ErrorHandler::onError()
  2. /var/www/my.domain.FQDN/apps/richdocuments/lib/WOPI/DiscoveryManager.php line 89
    OCA\Richdocuments\WOPI\DiscoveryManager->isProxyStarting()
  3. /var/www/my.domain.FQDN/apps/richdocuments/lib/WOPI/DiscoveryManager.php line 66
    OCA\Richdocuments\WOPI\DiscoveryManager->fetchFromRemote()
  4. /var/www/my.domain.FQDN/apps/richdocuments/lib/WOPI/Parser.php line 41
    OCA\Richdocuments\WOPI\DiscoveryManager->get()
  5. /var/www/my.domain.FQDN/apps/richdocuments/lib/TokenManager.php line 207
    OCA\Richdocuments\WOPI\Parser->getUrlSrc()
  6. /var/www/my.domain.FQDN/apps/richdocuments/lib/Controller/DocumentController.php line 173
    OCA\Richdocuments\TokenManager->getToken(“*** sensitive parameters replaced ***”)
  7. /var/www/my.domain.FQDN/lib/private/AppFramework/Http/Dispatcher.php line 225
    OCA\Richdocuments\Controller\DocumentController->index()
  8. /var/www/my.domain.FQDN/lib/private/AppFramework/Http/Dispatcher.php line 133
    OC\AppFramework\Http\Dispatcher->executeController()
  9. /var/www/my.domain.FQDN/lib/private/AppFramework/App.php line 172
    OC\AppFramework\Http\Dispatcher->dispatch()
  10. /var/www/my.domain.FQDN/lib/private/Route/Router.php line 298
    OC\AppFramework\App::main()
  11. /var/www/my.domain.FQDN/lib/base.php line 1047
    OC\Route\Router->match()
  12. /var/www/my.domain.FQDN/index.php line 36
    OC::handleRequest()

GET /index.php/apps/richdocuments/index?fileId=889&requesttoken=LIMqs8sRHAcf5Umc8xWyh9R644x9nluXetbPYpZ5mRE%3D%3ASvZG8YRhKV1egh%2FEykLX%2F%2BVMu%2BkK223vE673KcY%2BoF0%3D&path=%2Fprezxentacja.odp
from ip.of.my.internet by user.of.nextcloud at 2023-02-17T07:20:20+00:00

Collabra sever 22.5.802
Nextcloud Hub 3 (25.0.3)
Nextcloud Office7.1.1

2

welcome to the forum @OmegaRED :handshake:

Likely you have some config issue. maybe you used internal hostnames or IPs which are not accessible from outside.

Please work through this guide:

Nextcloud Collabora integration