# Problem with desktop client--\>it cant find my server **URL:** \ **Category:** ℹ️ Support\ **Created:** [April 4, 2020, 10:19am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598 "2020-04-04T10:19:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![prubi](https://help.nextcloud.com/user_avatar/help.nextcloud.com/prubi/32/19861_2.png) [@prubi](https://help.nextcloud.com/u/prubi)\ **Post date:** [April 4, 2020, 10:19am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/1 "2020-04-04T10:19:59Z")
Hello i have problems with my nextcloud desktop client. The cloud is fully working, i can access it on [https://oblak.rubin1.si](https://oblak.rubin1.si); but if i try to connect it with the desktop app, i get the error (the server could not be find or it doesnt exist), what can i do to solve the problem? ![Bildschirmfoto 2020-04-04 um 12.19.39](https://help.nextcloud.com/uploads/default/original/3X/3/d/3d59362be8f31956027f68e68da29de6e2954d90.png) ---
**Author:** ![KarlF12](https://help.nextcloud.com/user_avatar/help.nextcloud.com/karlf12/32/46873_2.png) [@KarlF12](https://help.nextcloud.com/u/KarlF12)\ **Post date:** [April 4, 2020, 2:49pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/2 "2020-04-04T14:49:52Z")
Can you access it via browser from the same computer? ---
**Author:** ![prubi](https://help.nextcloud.com/user_avatar/help.nextcloud.com/prubi/32/19861_2.png) [@prubi](https://help.nextcloud.com/u/prubi)\ **Post date:** [April 4, 2020, 3:08pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/3 "2020-04-04T15:08:48Z")
Yes i can. ---
**Author:** ![bastien](https://help.nextcloud.com/letter_avatar/bastien/32/5_5575768a8748004e209b776fc1b2916d.png) [@bastien](https://help.nextcloud.com/u/bastien)\ **Post date:** [April 5, 2020, 11:09pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/4 "2020-04-05T23:09:40Z")
Are you on Mac ? Try to enter the IP adress of your server. (I have no problem to connect my client to your server 😅 Safari can be a problem.) ---
**Author:** ![KarlF12](https://help.nextcloud.com/user_avatar/help.nextcloud.com/karlf12/32/46873_2.png) [@KarlF12](https://help.nextcloud.com/u/KarlF12)\ **Post date:** [April 5, 2020, 11:41pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/5 "2020-04-05T23:41:35Z")
Connecting with the IP address isn’t a permanent solution because it breaks SSL authentication, but is it able to find the server then? ---
**Author:** ![prubi](https://help.nextcloud.com/user_avatar/help.nextcloud.com/prubi/32/19861_2.png) [@prubi](https://help.nextcloud.com/u/prubi)\ **Post date:** [April 6, 2020, 6:29am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/6 "2020-04-06T06:29:01Z")
Hmmm i dont know, the IP address??? NextCloud is installed on a shared hosting…And why is safari the problem? I dont use safari on my mac i use chrome 😃 Could be the problem the AV or the firewall? Hmm I try to connect the client on my windows pc, maybe it works. I also try it on my phone and the app did not connect to the cloud. ---
**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\ **Post date:** [April 6, 2020, 7:28am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/7 "2020-04-06T07:28:54Z")
Do you use in the browser a proxy configuration or do you contact the server directly? ---
**Author:** ![prubi](https://help.nextcloud.com/user_avatar/help.nextcloud.com/prubi/32/19861_2.png) [@prubi](https://help.nextcloud.com/u/prubi)\ **Post date:** [April 6, 2020, 7:43am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/8 "2020-04-06T07:43:35Z")
Hello hmm i dont think that i use a proxy, where can i check this? And yes in the client when i need to connect to the server i enter the link: [https://oblak.rubin1.si/](https://oblak.rubin1.si/) ---
**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\ **Post date:** [April 6, 2020, 8:37am UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/9 "2020-04-06T08:37:12Z")
Proxy configurations is most used in companys. You can find them in the browser network-settings. You can also see it with F12 and network analysis. ---
**Author:** ![bastien](https://help.nextcloud.com/letter_avatar/bastien/32/5_5575768a8748004e209b776fc1b2916d.png) [@bastien](https://help.nextcloud.com/u/bastien)\ **Post date:** [April 6, 2020, 3:55pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/10 "2020-04-06T15:55:23Z")
Your IP is 91.185.202.226 but it doesnt work too. One of my user had the same problem and I solve the problem like that but it doesnt work for you. I dont understand the problem because it works on Linux. This can only be a problem of security (Mac) but client NextCloud says that it is a DNS issue. So… IDK. Others users encounter similar issue : > [@iOS App 12.19.1 can't connect to server](https://help.nextcloud.com/t/ios-app-12-19-1-cant-connect-to-server/25509): > > I’m working with Nextcloud 12.0.4, php 5.6.32. It works fine using browser access and android app. Can’t connect with Ipad pro, ios 11.2.1 and ios-app Nextcoud TWS V. 2.19.1. Error Message: “Fehler. Aktuell ist eine Verbindung zum Server nicht möglich. Check server error 0.” The same error occurs an the i-Phone. Any idea where to search for the reason? Thank you for helping. > [@All iPad Nextcloud Apps can't connect](https://help.nextcloud.com/t/all-ipad-nextcloud-apps-cant-connect/24881): > > hey folks! struggeling with following error when trying to connect via ipad nextcloud app: “it is not possible to connect to the server at this time. Check server error”. problem occures just with ipad app. when using browser on ipad it works. tried different users on different ipads. Nextcloud Log looks like this: i deleted the brutforce sql table. i tried php v 5.6 and 7.1 any ideas? thanks for you help marcus ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 11, 2024, 9:33pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/11 "2024-12-11T21:33:13Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 11, 2024, 9:33pm UTC](https://help.nextcloud.com/t/problem-with-desktop-client-it-cant-find-my-server/76598/12 "2024-12-11T21:33:14Z")