Problem to logging to Nexcloud by the site and the Client Nexcloud

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Logging by the site Nextcloud + touch Enter
  2. Doesn’t work : ID and password disappeared and I am still on the logging page
  3. I can’t anymore access to my files on Nextcloud.

How to fix it ?

Was it working before? Or did it never work? If it worked before, what have you done since (e.g. upgrade/restart)?

I’d take a look in my logfiles, could be that the database server is down or your disk is full: